We provide IT Staff Augmentation Services!

Senior Technical Support Specialist Resume

5.00/5 (Submit Your Rating)

Atlanta, GA

SUMMARY:

Skilled at providing program development, analysis, and administration of a project life cycle with over 15 years of experience. Effective in working with a team or individually with little or no supervision. Focused on providing profitability and customer satisfaction to my clients by producing results in a timely manner using my strong technical and analytical skills. Excellent presentation, interpersonal, and communication skills.

TECHNICAL SKILLS:

Program Languages Known: ORACLE, SQL, PL/SQL, DB2, SQL SERVER, ORACLE REPORTS, ORACLE FORMS, COBOL, CICS, GENER/OL, Confidential, FOCUS6, Confidential, VERTEX

Platforms Known: VSE/VM, TSO/MVS, OS390, Z/OS, UNIX, SQL SERVER, ORACLE

File Structures Known: VSAM, DB2, ORACLE, UNIX, ACCESS, SQL SERVER

Software Known: ORACLE FINANCIALS, SUNGARD BANNER, TOAD, SQL NAVIGATOR, KRONOS, VERTEX O SERIES, EXPRESS REPORTING, FOCALPOINT

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Technical Support Specialist

Responsibilities:

  • Investigate problem situations\reported problems
  • Respond to Client Inquiries
  • Provide Technical direction
  • Lead Customer meetings

Confidential, Duluth, GA

Oracle Applications Developer

Responsibilities:

  • Develop and modify custom reports for clients with the Express Software using SQL or PL/SQL.
  • Analyze Oracle Financial Modules to help the client with their data decisions.
  • Work on the Project Workbench to help with project accounting reporting needs.
  • Testing reports to make sure the reports are accurate according to the client’s specifications.

Confidential, Atlanta, GA

Sr. Business Consultant

Responsibilities:

  • Assist companies in determining their tax management planning documents.
  • Modify Vertex tax links for each client so the Oracle Financial System and Vertex can communicate.
  • Implement Vertex O Series at different client sites.
  • Test the results using Oracle SQL queries as it pertains to Oracle Financials.

Confidential, Chesapeake, VA

Accounting Technical Consultant

Responsibilities:

  • Support the Industrial Units in responding to various issues reported to the help desk regarding supported modules and informal and formal test planning, execution, and reporting and provide Industrial Project Accounting assistance.
  • Communicate technical information to Industrial units, report customer suggestions for improvements and modifications.
  • Analyze technical trends with Project Accounting to provide appropriate feedback and analyze processes and/or problems relative to the Oracle Financial System.
  • Applied knowledge of accounting principles, appropriation laws, and procurement regulation to accounting transactions/documents and reconciles and interprets complex data and data elements from printouts, reports and source documents.
  • Researched and analyze data using Structured Query Language (SQL) and PL/SQL.
  • Validated on line requisitions submitted by Industrial units to ensure manual process can be completed for MILSTRIP requisitions unable to be processed automatically.
  • Researched abnormal balances on different GL accounts.
  • Provided Functional and Technical support for Confidential Core Accounting systems (CAS), communicated technical information to Confidential customers, and provided mission critical service via CAS.
  • Ran SQL scripts to clear Industrial Interface Errors related to Yard Time and Usage.

Confidential, Chesapeake, VA

Systems Analyst

Responsibilities:

  • Responsible for maintaining the City’s Payroll/Personnel System
  • Responsible for managing contractor staff for various projects
  • Managed infrastructure tasks including application program testing (z/OS); systems interface validation and processing; and system upgrades
  • Responsible for updating any changes to tax, hospitalization, garnishment, VRS, and other rate changes that occurs throughout the year.
  • Responsible for coordinating the end of year, end of fiscal year, and performance evaluation processes with the functional users.
  • Responsible for the analysis, design, testing, and implementation of improvements to the payroll security, transactional data, Virginia Retirement System (VRS), personnel, payroll sub - systems, and any files sent from the payroll system to the City’s Financial System - Currently Peoplesoft.
  • Responsible for assisting in the implementation of the KRONOS Timekeeping System and Tyler Technologies MUNIS HRIS System projects.
  • Responsible for creating data conversion programs using COBOL and DB2 to move payroll legacy data to the new HRIS system.
  • Responsible for helping out on other City Systems when needed
  • Assisted the functional users on any payroll updates
  • Responsible and conducted formal and informal training to City Employees on various payroll project rollouts

Confidential, Hampton, VA

Programmer/Analyst

Responsibilities:

  • Responsible for the Student Accounts, Housing, and Alumni/Development modules for the school's administrative system.
  • Set up the Student Account module based on the user requirements and created the form for student bills.
  • Helped with the set up of the Self Service modules for all the Banner Systems.
  • Designed the forms used for report cards, schedules, alumni donations, W2, 1098, 1099 and other special forms that were required by the functional users.
  • Conducted several training sessions with the functional users so that could understand the Banner System as compared to the legacy system.
  • Coordinated with the Banner Consultants to help with a smooth Legacy to Banner Conversion.
  • Worked with third parties to make sure that their files were not affected by the conversion to Banner.
  • Responsible for all State of Virginia reporting that was sent to SCHEV - written in Confidential and SQL*PLUS, which consisted of approximately 10 different files.
  • Responsible for any new or updated AdHoc reports and/or files using IB’s Confidential on a VM/VSE mainframe.
  • Responsible for any new or updated AdHoc reports and/or files using SQL*PLUS, ORACLE Reports, PL/SQL, and FORM FUSION on a UNIX platform.
  • Team Leader for the conversion and implementation the school’s Alumni/Development system from SCT’s PLUS to SUNGARD’S BANNER.
  • Assistant Team Leader on the conversion and implementation of the school’s Student Information System, Human Resources System, and Finance System and helped all of the systems technically.

Confidential, Winston-Salem, NC

Software Engineer

Responsibilities:

  • Consulted for Vanity Fair converting programs from using VSAM files to using DB2 tables.
  • Consulted for IBM and Lucent Technologies to help with the reporting aspects of Lucent Technologies Human Resources System.
  • Responsible for the analysis, testing, implementing, and writing Confidential code against a HR data warehouse using MVS/TSO to send to the managers of the different departments within Lucent Technologies.
  • Responsible for coordinating the implementation of automatic scheduling of Confidential jobs using CA7.
  • Responsible for developing enhanced and new screen modifications for a Lucent Technology department using FOCUS6 and Confidential to in corporate its human resources data.
  • Proctored future Confidential consultants in training classes for new employees.

We'd love your feedback!