Technical Account Manager/SQL Database Administrator Resume, Dallas, TX - Hire IT People

SUMMARY:

Personable, detail - oriented Database Administrator highly regarded for a solid background in database management, with expertise in managing multiple servers in multi-instance environments, backups and restores, troubleshooting and proactive maintenance.
Adept at delivering comprehensive application and operating systems support to diagnose and resolve unique, recurring problems.
Outstanding ability to manage many projects at once while working within strict deadlines.
Strong technical knowledge of database programming and architecture, and strong project management skills, with proven ability to direct and manage all aspects to ensure on-time and under-budget delivery.

TECHNICAL SKILLS:

Databases:: MS SQL Server 2008-2016

OS Platforms:: Mac OS, Windows 98/8, Windows Server 2008/2008 r2/2012

Communication: Avaya IP Office VOIP, Mitel VOIP System, Microsoft Exchange

Hardware: Tape Drives

Networking: DNS, TCP/IP, DHCP

Programming Languages:: HTML

Software: VMware view 4.x - 5.x, Citrix, Aprima Medical, Avaya IP Office, Mitel VOIP System, Exchange, Active Directory, Windows File Server, Microsoft Office (Word, Excel, PowerPoint, Outlook), ConnectWise, Applied Systems, PCAmerica, Vcenter, QNAPP, Virus Removal, Group Policy, DNS Manager, Command Prompt, Print Server Configuration, Vembu Backup, Backup Exec 200x-2016, Persona Management, Computer RX, PSEC Tools, Aprima EHR

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Technical Account Manager/SQL Database Administrator

Responsibilities:

Manage more than 60 hosted virtualized SQL servers while delivering proactive and preventative solutions to clients.
Install, troubleshoot, and configure SQL with strict attention to detail and ensuring 100% accuracy.
Review server performance, daily alerts and reports to anticipate and proactively minimize customer downtime.
Maintain, upgrade, and troubleshoot SQL servers, and configure SQL instances to ensure database stability.
Repair corrupted databases and optimize instances to increase performance.
Serve as go-to lead for all issues that extend beyond the electronic health record software and determine what further steps the client’s local IT may need to resolve any outstanding issues.
Review server hardware and network integrity, and provide exceptional customer service while counseling clients.

Confidential, Dallas, TX

On-Site IT System Administrator

Responsibilities:

Completed remaining VMware projects, and implemented new and continued solutions, including Persona management, Kaseya Management Virtualized Deployment, and Kaspersky virtualized deployment.
Virtualized old XP systems to industry compliance to enhance system performance.
Effectively upgraded virtualization servers, and reconfigured host alerts, load balance, and notifications.
Optimized Group policy and file server input\output load issues, and implemented automated server solutions to enhance organizational productivity.

Confidential Dallas, TX

On-Site IT Administrator

Responsibilities:

Promoted to design and build full proof-of-concept VMware environment to increase system efficiency.
Configured and built datastores, virtual servers, pools, and virtual machines, and deployed thin clients to ensure maximum system uptime.
Maintained virtual environment for new ESXi updates and updated servers and thin clients, respectively.
Promoted to handle Tier 1 escalations, ensuring issue resolution in a timely manner.
Set up and configured firewalls, switches and patch panels to enhance system security.
Built servers, configured raid setups, and replaced defective parts with strict attention to detail.
Used problem-solving skills and analytical abilities to diagnose and assist customers with hardware and software issues for timely resolution.
Maintained exchange servers and virtual machines, managed users and kept the knowledge base updated.
Resolved VPN and remote desktop issues in a timely manner.

Confidential, Plano, TX

Apple Certified Macintosh Technician/Intern

Responsibilities:

Provided exceptional customer service while delivering networking and desktop support for Macintosh hardware and software, and Apple certified repairs on all MAC products.
Assisted customers through remote computing and by telephone, providing guidance for simple repair techniques, and on-site setup of MAC platform and networks.
Resolved problems to the customer's satisfaction in a timely manner.

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Technical Account Manager/sql Database Administrator Resume

Dallas, TX

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