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Information Technology Support Specialist Ii Resume

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Rochester, NY

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TECHNICAL SKILLS

  • Database Administration (SQL, Python, Bash, Linux). Object Orientated Programming (C#, .NET).
  • Microsoft Office (Word, PowerPoint, Excel, Access, Outlook). Graphics Design (Adobe Photoshop CC, Sketch).
  • Project Management.
  • Computer Software and Hardware Troubleshooting, iOS Software and Hardware Troubleshooting Repair, MacOS Software and Hardware Troubleshooting and Repair.

WORK EXPERIENCE

Confidential, Rochester NY

Information Technology Support Specialist II

Responsibilities:

  • Diagnose, troubleshoot, and repair hardware and software computer related issues.
  • Re - Image Dell Windows PC laptops and desktops.
  • Re-Image Apple MacBook Pros, iMacs, iPads via Casper.
  • Troubleshoot Doctors, Nurses, Faculty and Staff computer/mobile related issues over the phone and remotely with SCCM.
  • Troubleshoot Natus EEG, Cascade medical equipment and software related issues.
Confidential, Alfred, NY

Client Services Technician

Responsibilities:

  • Diagnose and repair hardware and software computer related issues.
  • Re-Image Windows PC laptops and desktops.
  • Troubleshoot faculty and staff computer issues.
  • Assists head Client Support Technician with computer repair issues.
  • Perform computer inventory check.
  • Apple Mac computers re-imaging and deploying images via Deploy-Studio
Confidential, Alfred, NY

Web Development Intern

Responsibilities:

  • Design and Develop Enterprise level web applications in Cold Fusion, HTML, CSS, JavaScript, Ajax and PHP.
  • Debug Enterprise level Cold Fusion web pages and web applications.
  • Adding features to the Alfred University website.
  • Optimizing current old version of Cold Fusion code with latest version of Cold Fusion web technologies.
  • Design and Building Databases with MYSQL console.
  • Writing technical documentation on in house coding procedures.
  • Coding with tools like Adobe Dreamweaver, Cold Fusion Builder.
  • Using GitHub version control to manage coding work flow.
Confidential, Alfred, NY

Head Resident Assistant

Responsibilities:

  • Hosts on-campus and building wide events.
  • Responsible for programming, RA staff training and keeping logs of staff host events.
  • Responsible for enforcing residential life rules and regulations.
  • Served as a mentor to new RA staff members.
  • Served as a committee member of RA staff recruitment and recognition.
  • Assist Resident Director with RA Staff One-on-Ones, and staff scheduling meetings.
Confidential, Alfred, NY

Lead Help Desk Support Technician

Responsibilities:

  • Assists students, faculties, and staffs with computer related issues via phone, email and in person.
  • Working with HelpSTAR, Bomgar, Java GUI Banner - In-house troubleshoot tools, and client ticketing system.
  • Troubleshoot and fix software related computer issues on both Windows and Mac OS.
  • Troubleshoot and fix hardware related computer issues on Windows PC.
  • Help students, faculties, and staff with account password recovery.
  • Install enterprise software on students, faculties, and staff’s PC.
Confidential, Alfred, NY

Resident Assistant

Responsibilities:

  • Hosted on-campus and building wide events for students.
  • Responsible for enforcing residential like rules and regulations.
  • Monitored everyday building activity.
  • Worked with the Housing Assistant to put in building wide work orders.
Confidential, Alfred, NY

Printer Support Technician

Responsibilities:

  • Monitored image runners.
  • Changed paper and toner cartridge.
  • Assisted students, faculties, and staffs with printing, photocopying, and scanning.
Confidential, Alfred, NY

Audio and Visual Support Technician

Responsibilities:

  • Assisted Lead Technicians in audio and visual equipment set-up.
  • Designed, printed, and laminated posters for Public Relations.
  • Installed projectors in classrooms.
  • Trained new employees to operate audio and visual equipment.
Confidential, Long Island, NY

Volunteer

Responsibilities:

  • Served as an onsite project volunteer rebuilding homes for the homeless.
  • Assisted project managers with assigning roles to volunteers.
  • Assisted volunteers with contraction, molding, re-building.
Confidential, Detroit, MI

Volunteer

Responsibilities:

  • Served as an onsite project volunteer cleaning and rebuilding homes for the homeless.
  • Assisted volunteers with contraction, molding, re-building.

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