SUMMARY:

• Experience on working with Pentaho Spoon AI Jobs for Data Migration in CMDB
• Exposure in Oracle /MSQL Database Queries/Joins Queries for Data Analysis and pulling Reports and Bulk updates.
• Exposure of BMC Smart Reporting Administration and Troubleshooting
• Remedy Developer with extensive experience implementing large Remedy ITSM7 and Remedy ARS applications in the role of Developer and SME.
• Experienced on working with Solaris and Windows Environment
• Experienced in Performance Tuning for AR Server and Mid Tier.
• Experience of working in Banking, Telecom and Technology domains
• Experienced of Enhancement of Email Engine
• Experienced of working on the Data Management Tool to upload large number of data to various forms of ITSM 7.x
• Expertise in application Migration with BMC Remedy Migrator
• Expertise in integration application based on Web - Service
• Experienced in the management of all phases of the application life cycle and best practices of software design within a large organization. This includes Requirement gathering, Design, Installation, Development, Testing (application code and user acceptance), and Deployment.
• Experienced in the whole phases of life cycle of a Project with in a large organization
• Experienced in working as a support after Application goes “Live”
• Training in CMDB 2.x Implementation best practices and ITSM 7.x installation and configuration training from BMC Software
• Skills in Remedy 7.x design/development, including ARS Mid-Tier, Alerts, Email Engine, ITSM 7.x., Web Services, APIs, LDAP etc.
• Experienced in creating documentation and leading training sessions
• Experienced in maintenance (performance monitoring & proactive problem solving).
• Experienced in providing Corporate Training for Java & Adv. Java with Impetus Technologies

TECHNICAL SKILLS:

Primary Skills: CMDB Developer & Support, ITSM Consultancy, Remedy ARS Development, ITSM Implementation, customization, Upgrade and Support. Remedy Migration.

PROFESSIONAL EXPERIENCE:

Confidential

Developer / Consultant

Responsibilities:

• Participating Key role in upgrading from BMC Remedy 9.0 to 9.1
• Requirement analysis and provide Effort Estimation as per SPRINT Project Methodologies.
• Involved in Production Support Issues for BMC ITSM Suite and CMDB
• Administration of BMC Smart Reporting
• Developing Spoon Jobs and create validations and deployment to various Test Dev and Prod env. .
• HPNA Seamless Administration
• CMDB CI Data analysis and mapping at Class and Attributes levels.
• Developing Spoon AI Jobs to capture fall out Report while Data Migration
• Performance Tuning of Pentaho AI Jobs
• Performance Tuning of Reconciliation Jobs
• Customization done to enrich data from fall out reports from External Source such as Oracle and SQL Tables
• Development of various spoon AI jobs with all validation for more than 6 classes
• Developing Test Cases for developed spoon AI jobs and providing to Testing Team for their Testing.
• Workshop for Testing Team to understand the End to End Spoon AI Jobs flow before Testing Kickoff
• Working on Creation of Reconciliation and related performance issues
• Working on design and estimation based upon requirement.
• Experienced in writing optimum SQL queries for Bulk updates in Remedy DB.
• Experienced in writing optimum Oracle / MS Sql queries
• Help Offshore Team to complete their Task and Present their Task to Product Owners as a Team Lead for Acceptance.
• Data Comparison and Analysis with use of Excel and Sql Queries.

Confidential

Technical Consultant

• Key Role in ITSM Up gradation from 7.6.03 to 8.1.02
• Run the Upgrade set up of 8.1.01
• Back up of all workflow Objects
• Run the BPCU for Difference Report and Overlay Creation
• Identifying all the customized forms and workflow objects
• Planning for Test Cases for Testing Team
• Reviewing the Test Plan for each Module and phase
• Enhancement based on ITSM 7.6.03
• Customization upon ITSM 7.6.03, according to Client Requirements
• Customization based upon ITSM Modules such as -:
• Incident Management
• Problem Management
• Change Management
• Release Management
• SRM
• Development based upon ARS 7.6.03 for Core ARS based application such as-:
• Billing & Order Application - It is an application based upon ARS Remedy 7.6.03, where it process the Bill for customer on the basis of their define rate cards and their Billing Cycle. This system will generate first Service Request -> Work Order and then accordingly it will process Bill for Customers
• Off Board Alarm - It is an application of using ITSM component for creating Incidents through sent Alerts through BPPM. It will create Incidents in two ways -:
• CI has defined specific parameter matches in CMDB
• CI does not match specific parameter in CMDB
• Gap Analysis of one more Core ARS based application
• Involved into CI data redundancy issues of CMDB and sorting out
• Creating AOT, PDT and SRD’s based upon customer requirement, where mapping customized field to creation appropriate request

Confidential

Senior Solution Integrator

• Played key role for Remedy Upgrade from 7.1 to 7.6.04 from Support Team end.
• Handled CR's for various customers development and customization based upon BMC Remedy 7.6.04
• Performing SME Role and resolution for all leading BMC Remedy Issues
• Develop BMC Remedy work flow design for team mates to work on the customization assignment
• Deliver Training Session on BMC Remedy based application Ericsson Resolution on Site at Confidential and received appreciation from customer as well.
• Development and enhancement of the customize application based on BMC Remedy ARS 7.0 depending on client's requirement and ensuring the application running up and normal.
• Providing the RCA of Incident and resolved the problem
• Apart from this, involved in customization and developing workflows to achieve customer's request based on BMC Remedy.
• Actively Handling Business Transactional issues for Confidential and Confidential,As Prime Technical Driver