We provide IT Staff Augmentation Services!

Sr. Reporting Analyst Resume

2.00/5 (Submit Your Rating)

Reynoldsburg, OH

Hire Now

TECHNICAL SKILLS:

  • Microsoft SQL Server
  • SSRS
  • SQL
  • DB2
  • MySQL
  • VBA
  • PHP
  • Access
  • SharePoint
  • Word
  • Excel
  • PowerPoint
  • Publisher
  • Agile
  • Waterfall
  • JIRA
  • ServiceNow
  • Changepoint
  • TFS mainframe data analysis
  • IVR data and testing
  • QA demand management
  • CMDB
  • Accertify training sales support demos customer service
  • UI design and client relations.

PROFESSIONAL EXPERIENCE:

Confidential, Reynoldsburg, OH

Sr. Reporting Analyst

Responsibilities:

  • Managed care center data, including associate tools, IVR, and sales data, in Access and SQL databases.
  • Prepared care center for data changes due to tool upgrades and replacements.
  • Analyzed associate level data, call center level data, and financial data as well as data from special projects pertaining to technology upgrades and other care center initiatives.
  • Maintained team documentation including data structures and schemas.
  • Saved operations team over 20 hours of work by automating peak holiday reporting.

Confidential, Dublin, OH

Sr. Analyst

Responsibilities:

  • Built and maintained reports utilizing PHP and SQL.
  • Oversaw enterprise virtual server provisioning process and managed over $2 million in internal IT infrastructure funds.
  • Assisted management in overseeing team demand.
  • Implemented new task and requirements processes for our team.

Confidential, Dublin, OH

Reports Developer

Responsibilities:

  • Designed, created, and maintained SQL databases and the data within.
  • Validated production and test data provided by BI Developers.
  • Managed user permissions and access for internal applications.
  • Tested IVRs for functionality and script accuracy.
  • Coordinated customer care website deployments.
  • Developed and maintained pages in SharePoint.

Confidential, Columbus, OH

Systems Analyst

Responsibilities:

  • Analyzed data during testing using SQL and DB2 queries.
  • Wrote test scripts based on testing needs.
  • Tested, queried and updated tables in a mainframe environment.
  • Executed web, iOS, and Android QA testing.

Confidential, Columbus, OH

Reports Developer

Responsibilities:

  • Assisted development team in Agile Scrum sessions by providing input on outstanding tasks and bugs.
  • Traveled to gather requirements and assist in data conversions.
  • Led and assisted new client implementations.
  • Performed web, iOS, and Android QA testing as needed.
  • Developed documentation for client reporting support.
  • Traveled to trade shows and assisted sales team in selling products and running demos.
  • Assisted in designing products, websites, mobile apps, and marketing plans.

Product Support Lead

Responsibilities:

  • Created training and procedure documents for client training.
  • Implemented new support ticketing system.
  • Led client trainings.
  • Ran product demos in support of sales team.

Confidential, Columbus, OH

Business Development Associate

Responsibilities:

  • Traveled to support events.
  • Supported customer service team when needed.
  • Worked with technology team on website development, testing, and support.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship