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Senior It Specialist Resume

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Lanham, MD

SUMMARY

  • M.S. with 12 years of IT experience in several phases of SDLC, particularly requirements analysis, testing and quality assurance.
  • Skilled in the development and execution of technical documentation including, but not limited to Requirements/Specifications, Use Case Designs, Test and Audit Plans, Risk Assessments as well as Deployment/Transition to Support Plans and Training Materials.

TECHNICAL SKILLS

ERP: Peoplesoft 7.x (HR, Financials), SAP R/3 (MM, SD, FI, PP)

Databases: SQL Server 6.5, ORACLE 9i, DB2 Version 8

Operating System: HP - UX (10.x, 11.x), Solaris 8, Windows XP/NT, IBM AIX

Configuration Management: Continuous, PVCS, ClearCase 2003

Tools: Rational Suite Enterprise 2003 (ReqPro, TestManager, Rose, ClearQuest, SODA)

PROFESSIONAL EXPERIENCE

Senior IT Specialist

Confidential, Lanham, MD

Participated in information gathering sessions with Product Assurance Teams in an effort to understand current business processes and develop audit plans that will test internal processes and application controls. Worked with team members to identify risks and areas of improvement necessary to maintain CMMI Level 3 compliance Facilitated Government Acceptance Tests to ensure compliance of internal controls of the Modernized Customer Account Data Engine (CADE) for the financial reporting of specific tax schedules and forms.

Applications Control Specialist

Confidential, Lanham, MD

Performed audits of application and database access controls based on user accounts for several modernized ERP applications such e-File, e-Services and IFS (Integrated Financial Services). Performed security audits to determine role specific accessibility of financial data pre and post installation for new software releases. Met with Product Assurance teams to create procedures for maintaining accurate access control lists. Worked with the Tivoli Event Monitoring Team to perform audits of logs and document findings related to application downtime. Participated in ICA (Internal Corrective Action) to determine root cause of audit findings and develop a plan of corrective action.

Senior QA Engineer

Confidential, Annapolis, MD

Performed organizational needs assessment, job re-design, business process analysis and requirements review for Post-Implementation, Transition to Support and Business Process Re-engineering (BPR) initiatives. Met with clients as well as internal end-users to assist with use case analysis, perform acceptance testing and training of hosted ERP applications particularly Peoplesoft HR and Financials, Siebel CRM and Ariba B2B. Evaluated multiple COTS for the purpose of implementing Change Management and E-learning throughout the organization. Participated in IRBs and RCAs to review changes and/or post-production issues. Performed audits of organizational level procedures to ensure ISO 9000, SEI CMM and SAS-70 security compliance.

ERP Integration Analyst

Confidential, Rockville, MD

Coordinated with Delivery Management and Client Care teams to develop user scenarios, test scripts, test plans and training materials necessary to guarantee end-user acceptance of customized supply chain applications. Performed organizational readiness as well as participated in Deployment sessions with client and development staff to ensure successful integration SAP and Oracle with in-house supply chain applications. Reviewed BAPIs to verify data migration. Surveyed clients to determine level of customer satisfaction and worked with management to improve deployment and overall performance goals based on collected metrics. Participated in research, evaluation and selection of multiple CASE tools.

Requirements Analyst

Confidential

Served as a liaison between the development, post-production support and educational services groups for billing, provisioning and messaging systems. Interviewed end-users to determine current requirements and understand business processes. Coordinated the review and sign-off of acceptance plans, release notes and training materials prior to client delivery.

Medical Claims Business Analyst

Confidential, Rockville, MD

Performed pre-development and post-development analysis review associated with ICAS (Interactive Claims Analysis System) software development. This included test case analysis and acceptance testing of requirements and specification documents as well as functional and analytical testing of software for the health care industry. Participated in process improvement initiative with members of the development staff. Reviewed code with developers. Responsibilities also included test plan design and execution, defect tracking and research, and the supervising of summer interns.

Requirements/Testing Analyst

Confidential, Beltsville, MD

Analyzed and tested the Financial Aid applications Processing System in a mainframe environment using COBOL, CICS and TSO. Performed requirements analysis, independent verification and validation, regression testing, and software documentation. Attended Joint Application Development (JAD) sessions. Participated in requirements gathering and the interviewing of users for process improvement purposes.

Telecommunications Provisioning Analyst

Confidential, Vienna, VA

Worked with the process engineer to provide federal government agencies with various telecommunication services. Analyzed processes and results to increase reliability of network services. Issued expedites as necessary to ensure on-time completion and customer satisfaction. Assisted in the development of the electronic mail provisioning and procedures manual. Also, aided in the design and testing of the electronic mail processing system.

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