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Data Analyst Resume

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Chicago, IL

OBJECTIVE:

Seeking an Application Support Analyst position in a progressive and innovative working environment that allows me to excel in my experience, knowledge, and skills to successfully steward the vision of the organization and increase success.

SUMMARY:

  • Strong service desk support experience
  • Experienced in 24x7 systems/application/network support within the NOC
  • Extreme sense of customer service and customer focus
  • Strong strategic thinker and team builder
  • Exceptional problem - solving expertise with attention to detail
  • Ability to multi-task and work in a deadline / time sensitive environment
  • Experience supporting application users via the phone, email, Internet
  • Strong desire to learn and to be a contributing member of a high-performing team
  • 7+ years working in data center/tech operations environment.
  • 3 years of experience with SQL Server

TECHNICAL SKILLS:

  • Unix, z/OS Mainframe
  • TEC
  • LDAP
  • Netview 6000
  • Patrol
  • Latitude
  • Tivoli
  • NMC
  • Formula
  • Wily
  • TBART
  • Sitescope
  • Silk Central
  • Mercury
  • Meeting Time
  • Lotus Notes
  • Active Directory
  • SQL Server 2005
  • Heat
  • Remedy Gemini
  • Active Batch
  • OneNote
  • DameWare
  • NT Admin
  • MOM
  • DS Deploy
  • BizTalk Server
  • Commvault
  • Word
  • Excel
  • Power Point
  • Outlook
  • Access
  • Siebel Ebiz 2000
  • IBM Websphere
  • Siteminder
  • Cognos
  • Imformatica
  • Windows 98/2000/NT

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Data Analyst

  • Support data collected for IOC by Local Claiming Entity
  • Train software installation for customer access
  • Import/Export Customer Data
  • Troubleshoot all customers with data, and software issues
  • Assist customers with reporting needs
  • Train/Work with Program managers to ensure efficient program objectives
  • Setup and test all data prior to importing into state production system
  • Support Program Managers, and Local Claiming Entities
  • Travel/On-sight for software, and data training during program start-up
  • Complete standard departmental reporting forms (Expense, Ethics, and Weekly Work Load
  • Reports)

Confidential, Pleasant Prairie, WI

Customer Data Support Analyst

  • Support data collected through RPL’s proprietary C.A.R.T.S
  • Train/Setup web portals for customer access
  • Import/Export Customer Data
  • Troubleshoot all customers with data, web portal, and mobile equipment issues
  • Write necessary queries to extract or upload data for customers
  • Assist customers with reporting needs
  • Train/Work with field crews to ensure efficient use of the mobile devices
  • Setup and test all mobile equipment before shipping out to field crews
  • Send out for repairs/order new mobile equipment as needed
  • Support RPL Systems Engineer
  • Travel/On-sight for equipment and data support during project start-up
  • Complete standard departmental reporting forms (Monthly Expense Reports, and Trip Reports)

Confidential, Milwaukee, WI

Incident Manager

  • Monitor Operational Status of Systems
  • Monitor the core business workflows critical to the business and customer base
  • Monitor Platform technologies using a variety of tools and processes
  • Prepare specifications for new applications and enhancements/upgrades to existing applications per business requirements
  • Follow standard application development controls, processes and methodologies where applicable
  • Create and maintain all required documentation per established processes and methodologies
  • Conduct meetings with development teams to discuss priorities and status
  • Work closely with teams within IS to develop/support system integrations/infrastructure
  • Train and mentor less experienced colleagues
  • Provide rotational after-hours support on a scheduled basis.

Confidential, Wauwatosa, WI

Technology Service Desk

  • Second level first point of contact for Technology Services.
  • Document, prioritize, troubleshoot, and resolve, all support contacts within problem management system
  • Maintain quality standards through the use of established best practices
  • Consulting and/or assisting end users with problem resolutions and requests.
  • Consult end users with equipment/software purchases using approved standards.
  • Work closely with cross sections of Technology Services to ensure optimal and efficient resolutions.
  • Administering training to clients on various functions within the system
  • Understanding of application architecture and technology infrastructure
  • Maintaining, troubleshooting and enhancing our web sites
  • Documenting systems and processes for internal users
  • Strong written and verbal communication skills
  • Experience with Web protocols (HTML, JavaScript and CSS)

Confidential, Lincolnshire, IL

Network Support Operator Center - Level 1 Engineer

  • Proactive Systems and Applications Monitoring
  • Availability Monitoring
  • Problem Management
  • Capacity Planning/Trend Analysis
  • Performance Monitoring and Response Time
  • Used proactive and reactive methods to identify events affecting the performance of any service
  • Central point of contact in all workflows
  • Monitoring the LAN/WAN and security infrastructures and performing first-level triage
  • Monitoring intrusion detection systems
  • Problem management support by the use of network management tools and problem ticketing systems
  • Identification and resolution of network problems including circuit/telco issues, routing/connectivity issues, and application performance across the WAN
  • Updating and maintaining network documentation
  • Testing of remote access devices and connectivity
  • Proactively monitor networks, networking devices, and customer connections
  • Login to all network-connected devices: switches, routers, network servers with limited administration capabilities
  • Reboot servers & closet switches when deemed necessary
  • Initiating tickets with WAN providers as well as equipment vendors
  • Investigate automated processes to insure backups are successful

Confidential, Lincolnshire, IL

Global Systems Operator

  • Monitored the core business and customer status of systems and networks
  • Drove multiple streams of activities at various sites within the enterprise, keeping the remote teams on task and on schedule
  • Escalated new issues to the Problem Management Team for immediate resolution
  • Communicated production outages to Business Technology Management
  • Monitored platform technologies using a variety of tools and processes
  • Facilitated and managed Rapid Response Team conference calls with multiple support teams

Confidential, Lincolnshire, IL

Information Systems Production Scheduler

  • Monitored production resources on multiple platforms; provided third shift level 1-3 support
  • Performed production job set up and simple to complex abend restart/recoveries of batch jobs using JCL and BMC's Control products
  • Ensured all operation processes and procedures are followed and executed in a timely manner
  • Promptly facilitated troubleshooting and document problem solving resolutions

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