Certified Salesforce Administrator Resume

PROFESSIONAL SUMMARY:

IT professional with 10+ years of experience in Salesforce Administration, database management, Business Intelligence of Microsoft SQL Server, programming languages, web development, solid understanding and management of operating systems.

TECHNICAL SKILLS

Salesforce configuration, Salesforce technical administration, manage Marketing, Sales and Service Cloud applications
Salesforce Chatter and Community Platform
RDBMS: Oracle 11gR2, MS - SQL Server, MySQL
SSAS, SSIS,SSRS
Tools: SQL Plus, Oracle Enterprise Manager (OEM), SQL Developer, PhpMyAdmin, Workbench, SQL Server Management Studio
Tuning Tools: EXPLAIN PLAN, INNOTOP, SQL Profiler, Query Analyzer
Languages: SQL, PL/SQL, T-SQL, Java, VB
Web Technologies: HTML, XML, PHP Operating Systems: MS-Windows, Linux

PROFESSIONAL EXPERIENCE:

Certified Salesforce Administrator

Confidential

Responsibilities:

Provide cleaning, restoration and sealing services for all types of natural stone flooring in California - United States
Administration and development of Marketing, Sales and Service Cloud applications
Customized SalesForce layout & functions to best suit business needs
Implemented & maintained reports and dashboards.
Created custom application, custom object design & management, custom fields, and triggers.
CRM Advanced administration - Workflows & Validation Rules, Approval Processes, Process Builder, Visual Cloud Flow Designer, Login Flows .
Worked and utilized Eclipse Force IDE, Force.com explorer, Force.com Excel connector, Workbench, Dataloader tools.
In depth knowledge on developing multiple uses of Apex, SOQL queries, SOSL, and the creation of Visual Force Pages.
In depth knowledge on Migrating code from Sandbox to Production through Change Sets and Force IDE

Salesforce Administrator

Confidential

Responsibilities:

Configuration and maintain the Salesforce instance
User management and security configuration
Data management and backups
Customization of SF apps, objects (standard, custom, external), fields, record types, layouts
Configure workflow rules, validation,visual and process builder flows
Build Reports and Dashboards
Manage App Exchange integration
Maintain all internal documentation regarding how the Salesforce Org is constructed.

Database Administrator

Confidential

Responsibilities:

Installed and configured MySQL database server with a team of four individuals
Developed and optimized physical design of MySQL database systems
Created methods for monitoring database capacity and usage and monitored and tuned database
Managed security and access for 60 employees
Developed and supported MySQL database replication; implemented database backups and provided restoration
Database-driven Website design and development using PHP and MySQL

IT Specialist/ Web developer

Confidential

Responsibilities:

Database-driven Website design and development using Adobe Dreamweaver
Provided first level response for technical issues and requests regarding hardware, software, printers and connectivity issues for ~180 users
Upgraded/Deployed Windows and Linux operating systems for 50 units
Troubleshot networks and computers and installed a wired network for internet and data sharing
Recommended system improvements and upgraded to new devices that enhanced speed and graphic printout quality; configured printer server, created and improved storage for digital data file server
Worked closely with Information and communication technologies (ICT) in the university to manage the communication infrastructure, web hosting service and institutional e-mail server

Database Administrator

Confidential

Responsibilities:

Software Development Company that build custom application software for government and private organizations
Hands on experience in installing, configuring, managing, upgrading and migrating, monitoring and troubleshooting MySQL and Microsoft SQL Server on Windows Server and Linux platforms in development environment
Estimated database capacities and developed methods for monitoring database capacity and usage
Design logical and physical database with complete implementation
Optimized database performance using tuning/optimization tools, developed and supported database replication
Established mechanisms for data backup and recovery, provided restoration services as needed

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