OBJECTIVE:

With a strong technology background and a clear business orientation, I position myself at the crossroads of business and technology, with a penchant for directing my skill set towards business innovation.

SUMMARY:

• Having more than 7 years of experience in IT Industry
• Experienced in PEGA PRPC in Analysis, Design, Development, Maintenance/Support, Integration and Deployment. Have 5+ years of experience in PEGA PRPC
• Worked on both 6.3/7.1 Versions of PEGA
• Worked in split - schema upgrade from PEGA6.1 to PEGA7.1.9 version.
• Worked in PEGA CPM & CPMHC framework and PEGA CALL & CTI interaction features
• Have worked on PEGA AES, SMA. Have knowledge on PegaDC (Pega Diagnostic Cloud)
• Experience in designing the Class Structure and Data Model.
• Experienced in integration including SOAP, REST, MQ, JMS, SQL connectors and services
• Worked on JMS MDB Listeners and File Listeners
• Have worked with Pega SSO and LDAP authentication methods
• Worked with the business on Requirements Gathering and experience in DCO process.
• Experience in troubleshooting and performance tuning of PRPC applications using Tracer, PAL.
• Experience in both Agile Scrum/WaterFall Models.
• Experience in bug fixes and production support.
• Good knowledge in PL/SQL query and writing stored procedures.
• Have knowledge on UNIX commands and shell scripting in korn shell.
• Has worked in developing triggers on the screen that pauses the call recording using the desktop process analytic (DPA) application provided by Verint
• Excellent Communication Skills, team playing spirit and stronger analytical and problem solving abilities.
• Involved in interaction with the end users along with Business Analysts and the team members for better understanding of the business requirements.
• Had the role of a Subject Matter expert at onshore at the client location (Location: Manchester, United Kingdom) and managing/coordinating with business and an offshore team of 30 members.

TECHNICAL SKILLS:

Programming Languages: SQL and PL/SQL, Unix Shell Scripting, Javascript/CSS/HTML

Tools: PEGA PRPC v7.1, v6.1 SQL Developer, Data Studio SM7 Rational Tools concert (RTC), HP Quality Centre, Remedy

Database: Oracle, DB2

Methodologies: Agile Methodology, Waterfall methodology

Domain Experience: Banking and Finance, Commercial Insurance, Healthcare Insurance

Design Tools: Microsoft Visio 2010/2013

Version Control: Clear Case, PVCS

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Technical SME

Responsibilities:

• Onsite lead/Technical expert for the complaint management applications, Ledger applications and financial case management applications
• Coordinate with various business teams and LOBs to understand their needs and convert to IT requirements
• Prepared Detailed Design for complex process.
• Working with PEGA SSO authentication process
• Working with SOAP, SQL, JMS integration services, JMS MDB Listeners, agents.
• Working in DB2 database
• Involved in design and code reviews and preparing implementation strategies
• Extensively involved in design and development of the application
• Provide production support for the application and deployment of the application to the production systems
• Working in a POC on PEGA Robotics
• Monitor system alerts and overall system health using WILY.
• Provided instant resolution to any operational issues that was encountered.

Confidential, Pasadena, CA

Senior Developer

Responsibilities:

• Onsite Lead for the application
• Coordinate with offshore on every day basis on the changing requirements of business
• Coordinate with the Lead System Architect on the design challenges and coming up with the plan to cater them
• Extensive work on migration of the application from pega 6.1 SP2 to PEGA 7.1.9
• Worked in CPM and CPM HC frameworks
• Experience in PEGA CALL, PEGA CTI features in both PEGA 6.1 & PEGA 7.1.9
• Worked in PEGA SOAP, REST services
• Worked on various BAU project in 6.1 and incorporated the changes into PEGA 7.1 upgraded version with the same changes
• Worked on Oracle database

Confidential

Analyst/Developer

Responsibilities:

• Understood the Business Requirements and converted those into IT requirements
• Performed Impact Analysis and produced High level Design with sign-off from Clients.
• Prepared Detailed Design for complex process.
• Involved in design and code reviews and preparing implementation strategies
• Configuration management for code deployment based on functionalities
• Extensively involved in design and development of Data Model, Class structure, Access Group, Process flows, Activities and UI properties.
• Worked on Designing and developing Workflows, and Rule sets as well as integrating the application with external systems.
• Designed the User Interface (Section, Harness, and flow action), portal representation.
• Created list view and summary view reports for according to business user reporting needs
• For performance tuning the application, used PAL / DB Trace options.
• Worked on circumstance rules to parameterize the common rules among different work flows
• Created activities, when rules, declarative and decision rules
• Performed Web Service integration of the application with Legacy Systems using Connect- Soap and Connect - SQL.
• Creating New Ruleset Versions and applications.
• Monitoring PEGA logs and alerts.
• Formulated process and business rules and generated ad-hoc and scheduled reports by customizing the framework.
• Debugged issues logged in HP quality center and fixed performance issues using PRPC tools such as Tracer, PAL, SMA, and Clipboard in troubleshooting applications and for memory usage.
• Involved in business and technical use case review.
• Developed the Overall & the assignment level SLA’s to the entire application.
• Involved in creation of product and migration of code.

Confidential

Software : PEGA 7.1, EDGE (Portrait Front end application), PL/SQL, Unix, Verint DPA

Developer/Analyst

Responsibilities:

• Understood the Business Requirements and converted those into IT requirements
• Performed Impact Analysis and produced High level Design with sign-off from Clients
• Prepared Detailed Design for complex process
• Interaction with Business Analysts and Users to understand the business needs and requirements
• Involved in the design and development of Class Structure, Properties, Process Flows and Flow Actions.
• Have been a major part of the TSB Bank creation programme
• Designed and Created Portals as per the client’s requirements.
• Created Data models, Activities, Access groups, Access Roles, Decision Rules, SLA’s, Activity Rules and Reports.
• Integrated PRPC with external database and Web services using Connector and Service Rules.
• Developed various reports using List view and Summary view rules.
• Performed Testing and debugging of the application using Tracer and Rules Inspector.
• Participated in Change Management aspects including defining and implementing procedures to deal with changes in business requirements
• Involved in design and code reviews and preparing implementation strategies
• Configuration management for code deployment based on functionalities
• Used Clipboard, Tracer and Rules inspector for debugging.
• Provided instant resolution to any operational issues that was encountered.
• Effectively Interacted with Business and Bank’s third parties as and when required for related issues
• Successfully implemented various changes in live