Service Engineer Azure Resume
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Redmond, WA
SUMMARY:
- Highly adaptable, experienced service engineer with a breadth of skills in systems engineering and programming.
- Familiar with working in large enterprise environments with datacenters located globally.
- Consistently received accolades for “getting the job done” and being highly collaborative.
TECHNICAL SKILLS:
- SQL
- Confidential Access
- C#
- Visual Basic (VB)
- VBS
- VBA
- PowerShell
- BATCH
- JavaScript
- ASPX
- HTML
- DHTML
- Windows OS
- Active Directory
- SSL
- DNS
- DHCP
- SMTP
- RAS
- MFA
PROFESSIONAL EXPERIENCE:
Confidential, Redmond, WA
Service Engineer Azure
Responsibilities:
- Scripted automation to migrate 40,000 zones with records to Azure from bare - metal devices.
- Managed server hardware, including capacity planning and server decommission.
- Automated incident tasks increasing efficiency and reducing errors.
- Handled on call events, including resolutions and engagements.
- Developed and implemented synthetic transaction monitors.
Service Engineer MSIT
Responsibilities:
- Refactored and Improved current automated processes on managed scripts.
- Developed automation for Tier 1 support to enable faster and efficient resolution to customer issues.
- Created telemetry and collection of information for “Next Generation Certificates” on over 50,000 devices.
Site Reliability Engineer GFS
Responsibilities:
- Developed and managed internet facing service with nearly 1 million daily hits.
- Ensured FISMA compliance on all hardware.
- Automated monthly reporting summary reports utilizing BIDS.
- Created Business Continuity Plans (BCP) for Disaster Recovery.
Domains Systems Engineer
Responsibilities:
- Managed server hardware, including capacity planning and server decommission.
- Automated and managed monthly reporting summary reports.
- Developed small tools for the internal team.
- Managed corporate SSL certificates.
- Consulted on new product deployments.
Reporting Analyst/Jr. Program Manager
Responsibilities:
- Designed, implemented, and maintained reporting systems.
- Created outage tracking system, with automated daily summary for service operations center.
- Created custom reports as well as adhoc monthly and weekly summaries of infrastructure performance.
- Managed reporting portals that utilize SSRS and SharePoint.
- Managed timelines for projects.
Network Support Analyst (Tier 2)
Responsibilities:
- Performed network support including: Anti-virus, AD, Application/Database/Web Development, Data Protection (Symantec Enterprise Backups), DNS, Imaging, Replication, SAN, SMTP.
- Managed team schedules.
- Handled on-call escalations.
Confidential, Seattle, WA
Customer Support Specialist 2
Responsibilities:
- Performed desktop management Support to include a getting Dell to issue a motherboard recall.
- Primary contact for remote sites.
- Network troubleshooting and customer support.
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