SUMMARY:

• Accomplished engineer with an aptitude for business and technical ability in the areas of advanced metering infrastructure, strategic planning, data analysis, supply management, process improvement, supplier/customer relations, project management and application engineering for the electric, gas, and water utility industries.
• Particularly adept in utility AMR and Confidential project planning, implementing and monitoring.
• Proficient in a variety of computer applications, a member of PMI, and a proven leader with excellent interpersonal skills.

COMPUTER SKILLS:

Oracle and SQL Server Database Proficient: SQL, SQL*Plus, & PL/SQL

SAP: Invoicing, Sales Orders

Microsoft Office: Excel, Word, Visio, Team Foundation Server, One Note, Project, CRM, and Access.

Operating Systems: UNIX, Windows NT

Mapping Software for Surveys & Geo - coding Data: MapInfo Professional, MapPoint Changegear

PROFESSIONAL EXPERIENCE:

Confidential

Operations Technical Lead

Responsibilities:

• Provide support to the Advanced Metering Infrastructure ( Confidential ) operations group. Supply the technical expertise on all of the applications used in the information systems utilized by the Confidential Operations group. Applications administrator for the various metering support applications.
• Responsible for the daily technology operations associated with connectivity, application - setup, configuration, and administration of the Advanced Metering Infrastructure ( Confidential ) system. Provide technical leadership in meeting the needs of the Confidential operations group and serve as the liaison to Confidential 's ISD organization. Responsible for Confidential system performance metrics.
• Responsible for Confidential data integrity.
• Promote business opportunities in support of various Confidential groups to leverage the Confidential investment in data and systems available for their business purposes to enable them to increase productivity and customer satisfaction, reduce cost, and generate revenue.
• Monitor changes in technology and maintain a current awareness of industry trends and long term technology plans at Confidential .
• Participate in the planning (including RFP creation and scoring and SOW development), validation, design, and implementation of Confidential systems, applications, communications infrastructure and operations.
• Works with the Confidential Operations group to address critical issues and resolve major problems.
• Works with the Electric Utilities IT support group to provide day to day coordination for services provided by Confidential ISD organizations.

Confidential

DATA ANALYST

Responsibilities:

• End-to-end user acceptance testing (UAT) of head end and all interfaces plus first article testing of all endpoints.
• Joint project plan developer for both Confidential & Confidential and Confidential & Confidential
• Forecasting materials for test bed and production deployments

Confidential

Tier 3 Product Support

Responsibilities:

• Tier 3 Site Code Customization Documentation Lead
• Command Center Data Support Engineer for Confidential Deployment
• We Energies Gas Module Upgrade Project Lead
• Confidential AMR Meter and Module retirement process development and tracking

DATA ANALYST & LOGISTICS SUPERVISOR

Confidential

Responsibilities:

• Direct reports include systems administrator, data analysts ranging from Level 1 through Level 3, Inventory Control Specialist, and Field Maintenance and Mobile Read Planner.
• Primary point of contact for utility data delivery issues, performance tracking, and contract compliance.
• Monthly multi-million dollar invoice creation for services delivered.
• Develop and implement training/improvement procedures for Confidential + Confidential Data Analysts.
• Supply chain and financial forecasting and tracking.

BUSINESS & DATABASE ANALYST

Confidential

Responsibilities:

• Achieving KPI of 99% read performance for Residential and Commercial accounts and providing the utility with a continual reduction of 6 month no-read meter population.
• Maintaining 100% read performance on high penalty.
• Directing cross functional field teams comprised of meter techs, RF techs, and Mobile Read Techs.
• Determining daily billing reads deliverable to the customer in compliance with PUC requirements.
• Provide Solutions for improving and refining meter read delivery performance.
• Computing monthly performance metrics for monthly client billing (totaling over $2M) and inventory management purposes. This involves administrative decisions based on contract analysis and interpretation.
• Providing remote DBA support to other Confidential + Confidential AMR field projects whenever called upon.
• Documenting processes for shared best practices among existing and start-up AMR projects.
• Documenting and directing new project rollouts including theft reports, outage + transformer management.
• Documenting and directing new product rollouts including software, firmware, and hardware upgrades.

PLANNING ENGINEER

Confidential

Responsibilities:

• Managed a team of 2 C&I Planners as well as the 3 Residential Planners in a continuous effort to maximize installation efficiency for a field crew of 100 Installers.
• Educated the team in all forms of advanced meters which monitor the utility’s largest revenue stream.
• Monitored high end meter performance and planned any necessary maintenance actions.
• Worked extensively in supply chain management to monitor test samples of inventory before deployment.
• Planned daily work for 110 field meter technicians (6 work days/week)
• Coordinated the logistics of 6 truck fleet operating in 8 remote sites.

• Provided information for 64-person warehouse team to create the work packages for remote distribution.
• Matched a blend of appointments and non-appointments with the skill set of each technician as well as the available inventory to maximize efficiency.