SUMMARY:

• A Pega Senior System Architect with overall 8 years’ experience in IT industry with expertise on analysis, design, development of enterprise Pega applications with Pega Business Process Management (BPM) tool.
• Expertise on case workflow design, enterprise class structure, rule - set management, situational layer cake in Pega PRPC.
• Involved in integrating PRPC applications with external systems using SOAP and REST.
• Experience in implementation of various PRPC components like stage-based case lifecycle, data model, Activities, Decision rules, property optimization, database configurations, listeners etc.
• Involved in Pega platform and framework upgrades.
• Good knowledge on latest features of Pega versions.
• Work with subject matter experts, business analysts and customers to understand business requirements of the project.
• Having worked in designing UI screens using Flow actions, Harness, Sections, Portals, skin and HTML rules.
• Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, SMA and PAL and Pega Log Analyzer.
• Well versed with PRPC Security, Circumstancing, and Reports.
• Follow Pega best practices and improve the guardrail score of the application.
• Expertise in code deployments from one environment to the other.
• Good knowledge on object-oriented, Java and web programming skills.
• Worked on Agile and waterfall project models.
• Having good experience in customer service, healthcare and banking domains.
• Experience in conducting technical and functional knowledge transfer sessions with other peers in the project.
• Strong problem solving, analytical, written and interpersonal skills.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Senior Developer

• Created technical design document for the new Pega 7 features incorporated in the application.
• Worked on PEGA CPMHC framework and leveraged its functionalities to customize according to client’s requirements.
• Involved in the design of stage based case life cycles during Pega upgrade.
• Configured REST connectors and services to integrate with external systems.
• Worked on dynamic class referencing (DCR) for application settings, work baskets, endpoint URL’s.
• Attended DCO sessions to understand and capture business requirements directly in the application.
• Configured standard agents to queue and run activities based on the time interval.
• Developed custom user portals and personalized dashboards based on their access groups.
• Replaced declare pages with data pages and extensively used Pega OOTB controls to build responsive UI.
• Configured SLA’s with dynamic values and custom get next work to pull assignments in the application.
• Analyzed and fixed production defects raised during Pega upgrade.
• Worked as a release coordinator and handled merge, migration and packaging rules from one environment to other environment using product rules.
• Developed reports and handled SQL query performance tuning and database indexes creation of the application.

Environment: Pega PRPC v6.3, v7.2, CPMHC v 7.2, Fiddler, SQL Developer, SOAP UI, XML, JSON, Web Sphere server.

Confidential, Boston, MA

Pega Developer

• Responsible for technical analysis, design and coding of the requirements.
• Designed and implemented User Interfaces using Sections, Harness and Portals.
• Created Properties, Embedded Pages and Correspondences rules.
• Created Decision Rules like When condition Rules, Decision Table Rules and Declarative Expressions as per the requirements.
• Developed correspondence rules and handled email listeners to send and receive emails.
• Worked on DB mapping, remote DB connection, and other DB related operations.
• Used Declare expressions, Declare Constraints and Declare Index rules.
• Worked on SQL Connectors, SOAP and REST connectors as per the business needs.
• Extensively worked on data pages refresh strategies, data transforms and report definitions.
• Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.
• Worked on agent and listener management using SMA.
• Involved in troubleshooting the issues using PRPC tools Rules Inspector, Clipboard, Tracer, PAL, DB Tracer, Profiler, PLA.

Environment: Pega PRPC v7.1.3, v7.1.9, SQL Developer, SOAP UI, JIRA, HTML, XML, JSON, JavaScript, WebSphere server.

Confidential, MN

PEGA System Architect

• Responsible for creation of rule set designing, class structure and rule-resolution designing.
• Creation of Pega Data tables and external tables using the SQL integration and mapping to the Pega internal classes.
• Worked on various reporting rules to generate the report which provides each change made in the entire work flow.
• Prepared the User Interfaces (section, harness and flow action), portal representation.
• Based on the access to the application implemented security rules to different users.
• Involved in creating the SLA and decision rules as per the business needs.
• Implementation and integration of multiple external systems with soap connectors.
• Testing and debugging using Clipboard, Tracer and UI inspector.
• Involved in creation of validation apart from Pega validation also developed java validation using function rules to implement business logic validation.

Environment: PEGA PRPC v6.2, Clipboard, SQL, Oracle, Web Sphere server, fiddler.

Confidential

Pega Developer

• Involved in Requirements review, Design review and Code Reviews.
• Designed & developed the application screens using JSP and HTML.
• Wrote PL/SQL stored procedures and JDBC to perform database transactions.
• Developed PL/SQL stored procedures to increase the performance.
• Created activities to replicate the existing business logics present in C++ (legacy application).
• Extensively used JavaScript for client-side validations.
• Responsible for writing SQL Queries and Procedures.
• Deployed Application in Tomcat Server.
• Optimized the Oracle SQL queries.
• Interfaces were developed to the database with the help of JDBC drivers for Oracle.
• Responsible for implementing the technical architecture of Exception Processing applications at Client.
• Responsible for documenting all aspects of the technical architecture according to defined Client standards.
• Building Activities, Decision and Declarative rules in workflow development.
• Designed SLA configurations, implemented Agent Setups

Environment: Java, J2EE, JSP 1.2, Servlets, Oracle, JDBC, HTML, CSS, SQL, JavaScript, HTML, Tomcat 4.1, Eclipse 3, Windows, Pega PRPC v5.5, XML, Tomcat Server.

Confidential

Jr. Java Developer

• Gathered, developed, and maintained various business requirements from initial phase to final implementation
• Assisted database designers by continuous involvement in transition from business data to database design.
• Designed rich user interface components in JSP technology and Client validations using JavaScript.
• Implemented Struts pagination to display search results in pages.
• Mapped Form and Action Classes in Struts-config.xml.
• Coordinating with the business and QA team.
• Represented team in UAT. Bug fixes and technical support.
• Troubleshooting & fixing defects.

Environment: Java, JSP, Servlets, JDBC, Struts, Hibernate, Java Script, Tomcat, Unix, Eclipse, XML, Oracle.