SUMMARY:

• Over 3+ years of experience as an IT professional, committed to maintaining cutting edge technical skills and up - to-date industry knowledge, including extensive hands-on 2+ years of experience as PEGA System Architect and as a Release Engineer.
• Creative problem solver and key contributor, both in large enterprise teams and in small groups.
• Master’s in computer science, University of Illinois, IL.

SKILLS:

• PEGA Rules Process Commander(PRPC) 7.x
• Apache Tomcat
• Microsoft SQL server, Oracle SQL server
• Microsoft Visio 2003/2005 Professional, UML
• Windows7, Windows 98/NT/2000/2003/XP, UNIX
• Waterfall, Agile/Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

PEGA System Architect

Responsibilities:

• I have been part of the Customer Journey Case Management System (CJCMS) project which involved various customer Intents like upgrade eligibility, device payment, international travel, promise to pay etc.,
• Interaction with Business users to understand Use Cases and requirements.
• Created High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Enhancements of the Existing Flows and Activities According to the Business Requirements.
• Created Correspondence rules and SLA.
• Created Data classes and DB tables for integrating with external systems.
• Established Coding best practices for consistency across implementations by creating custom guardrail warnings.
• Involved in development of connectors and services in PRPC to integrate with the external systems.
• Designed and implemented Decision Rules, Declarative Rules, and Validation Rules.
• Responsible for unit testing, documentation, and production defect fixing.
• Created and worked Report Definitions for reporting purposes, Data Transforms and Data pages.
• Performed deployment related tasks creating products, taking Jar/Zip files and deploying those to external regions.

Environment: PEGA PRPC V7.2, Oracle SQL Server, Apache Tomcat/8.5.24.

Confidential, Norfolk, VA

PEGA System Architect

Responsibilities:

• I have been part of the claims/development and support project while processing the automated claims when conflict or error occurs Facets system will forward those claims to PIE and forward it to PEGA using the soap integration where PEGA holds the service based on the type of claim. System will check certain conditions and rules, based on those rules system will tell claims has to be deny or no action needed and clear the errors and sent back to PIE and it will forward to Facets.
• Involved in technical/Architectural review discussions.
• Extensively used data transforms, activities, decision rules to perform create and validate rules for NDC pricing, Client Obligation etc.
• Extensively used PEGA Clipboard and Tracer for debugging of processes developed.
• Involved in development of connectors and services in PRPC to integrate with the external systems.
• Worked on Flows as part of adding validations to Medicaid, Ihealth, Babypricing claim types etc.;
• Worked on RDB methods, OBJ Methods and Stored procedures as part of requirements.
• Performed other project related PEGA tasks like access groups, Rule Set creation and maintenance etc.;
• Designed and developed Business rules using D-Rules (Decision Tables, Decision Trees, Declare expressions and When rules)

Environment: PEGA PRPC V7.1, V7.2, Tomcat, FACETS, Oracle SQL Server, MS Visio 2015

Confidential, Boston, MA

PEGA System Architect/Support/Operations

Responsibilities:

• The application is for pioneering caregiver-informed technology that facilitates much-needed collaboration for delivering care to senior citizens in the healthcare system. Initial the customer information was stored in paper for past 15 years, we have built an application and migrated the data. The customer’s information is collected in the Care Advisor application and based on the status of the case, it is moved to the Care Management application where medical history, Reports, billing information is stored. We have several tasks within the application depending on the case type.
• Part of a small team that oversees all the engineer for the application that is critical for the entire business.
• Involved in technical discussions related to SOR re design.
• Worked on PEGA CPM interaction and interaction driver components.
• Extensively used data transforms, activities, decision, Validation rules to perform create and validate consumer and care giver details specific tasks.
• Participated in defect fixes to address UI changes, Case Updates, SOR changes like Refactoring defects etc.;
• Performed other project related PEGA tasks like access groups, Rule Set creation and maintenance etc.;
• Extensively used PEGA Clipboard and Tracer for debugging of processes developed.
• Worked on Flows as part of SOR redesign.
• Worked on Connect-Rest integrations as part of CA related details to send CM application.
• Analyzing the rule cache through PEGA SMA (System Management Application) cache reports.
• Performed deployment related tasks creating products, taking Jar/Zip files and deploying those to external regions.
• Performed Retrofitting related tasks and Code Merging to support the offshore parallel development.
• Maintain the release pipeline for our application i.e. package and deploy the application to external regions/environments.
• Redesigned PEGA SOR Layer to help improve the application performance and improve client experience.
• Successfully released the enhancement and critical defect fixes in the Monthly Releases.

Environment: PEGA PRPC V7.1, V7.2, CPM Framework, Tomcat, Microsoft SQL Server.

Confidential

Content Engineering Analyst

Responsibilities:

• Analyzing the requirements from the client.
• Preparing data based on the aerial imagery and check with the possible asserts for any enhancements required as per latest imagery.
• Check for auto checks whether there is any overlapping with buildings and the road networks.
• Preparing summary report.
• Preparing suggestion documents to improve the quality of the application.
• Communication with the Test lead/Test manager.

Confidential

Application Manager

Responsibilities:

• Documenting the whole application.
• Contributed towards the logical design that had to be worked on during the initial stages of planning.
• Coordinated with each member of the team on the ideas to be materialized and documented it for the programmers
• Performed Unit Testing for the HR application.

Environment: ASP.NET, C#, HTML, CSS, Confidential 4 Platform, MySQL.