ACQUIRED SKILLS:

Programming Languages: SQL

Proficient in the following MS Office products: Word, Excel, PowerPoint, and Access, Experience with Tableau, SharePoint, JIRA, Salesforce; proficient with Confidential Healthcare EHR Software and Identifi, Fluent in English and Urdu

PROFESSIONAL EXPERIENCE:

IT Analyst

Confidential

Responsibilities:

• Served as a client lead to ensure go - live dates and requirements were met.
• Planed, prepared and maintained business model for current and new clients.
• Provided access to new users via an admin tool and the execution of SQL scripts.
• Provided first-level support for all client facing meetings, calls and emails.
• Provided accurate and timely resolution of issues, and escalation when necessary.
• Maintained and updated documentation related to operations and support processes.
• Communicated effectively with internal and external teams.
• Reviewed existing processes and assisted in making refinements, reducing operating time, and improve current techniques.
• Delegated work among team to manage client requirements and deadlines.
• Remained a point of contact before and after client go-lives for all end users.
• Solved application issues submitted by end users.
• Used JIRA to track and update work items in tickets and Kanban Boards for multi-functioning teams.
• Ensured that Service Level Agreements (SLAs) are met.

Substitute Teacher

Confidential

Responsibilities:

• Assumed all duties of the regular classroom teacher promptly and in accordance with school rules.
• Maintained normal classroom routines and discipline procedures.
• Maintained a positive learning atmosphere in the classroom.

Clinical Informatics Intern

Confidential

Responsibilities:

• Learned and utilized Confidential Healthcare Software to ensure end users did not encounter issues.
• Supported the development of clinical informatics protocols, policies, procedures, and quality metrics to ensure Confidential was compliant with applicable standards and regulations.
• Assisted the project team in expanding our capabilities in healthcare informatics from a technical perspective.

Office Administrative Specialist/Cashier

Confidential

Responsibilities:

• Produced and distributed correspondence memos, letters, faxes, and forms to communicate to team members.
• Accepted and routed student payments to corresponding accounts.
• Created daily spreadsheets to keep track of tuition payments.

Pharmacy Technician

Confidential

Responsibilities:

• Accurately and efficiently prepared prescription orders.
• Entered patient and order information into the pharmacy system; maintained electronic records.
• Processed and submitted insurance claims.