We provide IT Staff Augmentation Services!

It Analyst Resume

ACQUIRED SKILLS:

Programming Languages: SQL

Proficient in the following MS Office products: Word, Excel, PowerPoint, and Access, Experience with Tableau, SharePoint, JIRA, Salesforce; proficient with Confidential Healthcare EHR Software and Identifi, Fluent in English and Urdu

PROFESSIONAL EXPERIENCE:

IT Analyst

Confidential

Responsibilities:

  • Served as a client lead to ensure go - live dates and requirements were met.
  • Planed, prepared and maintained business model for current and new clients.
  • Provided access to new users via an admin tool and the execution of SQL scripts.
  • Provided first-level support for all client facing meetings, calls and emails.
  • Provided accurate and timely resolution of issues, and escalation when necessary.
  • Maintained and updated documentation related to operations and support processes.
  • Communicated effectively with internal and external teams.
  • Reviewed existing processes and assisted in making refinements, reducing operating time, and improve current techniques.
  • Delegated work among team to manage client requirements and deadlines.
  • Remained a point of contact before and after client go-lives for all end users.
  • Solved application issues submitted by end users.
  • Used JIRA to track and update work items in tickets and Kanban Boards for multi-functioning teams.
  • Ensured that Service Level Agreements (SLAs) are met.

Substitute Teacher

Confidential

Responsibilities:

  • Assumed all duties of the regular classroom teacher promptly and in accordance with school rules.
  • Maintained normal classroom routines and discipline procedures.
  • Maintained a positive learning atmosphere in the classroom.

Clinical Informatics Intern

Confidential

Responsibilities:

  • Learned and utilized Confidential Healthcare Software to ensure end users did not encounter issues.
  • Supported the development of clinical informatics protocols, policies, procedures, and quality metrics to ensure Confidential was compliant with applicable standards and regulations.
  • Assisted the project team in expanding our capabilities in healthcare informatics from a technical perspective.

Office Administrative Specialist/Cashier

Confidential

Responsibilities:

  • Produced and distributed correspondence memos, letters, faxes, and forms to communicate to team members.
  • Accepted and routed student payments to corresponding accounts.
  • Created daily spreadsheets to keep track of tuition payments.

Pharmacy Technician

Confidential

Responsibilities:

  • Accurately and efficiently prepared prescription orders.
  • Entered patient and order information into the pharmacy system; maintained electronic records.
  • Processed and submitted insurance claims.

Hire Now