IT Analyst Resume

ACQUIRED SKILLS:

Programming Languages: SQL

Proficient in the following MS Office products: Word, Excel, PowerPoint, and Access, Experience with Tableau, SharePoint, JIRA, Salesforce; proficient with Confidential Healthcare EHR Software and Identifi, Fluent in English and Urdu

PROFESSIONAL EXPERIENCE:

IT Analyst

Confidential

Responsibilities:

Served as a client lead to ensure go - live dates and requirements were met.
Planed, prepared and maintained business model for current and new clients.
Provided access to new users via an admin tool and the execution of SQL scripts.
Provided first-level support for all client facing meetings, calls and emails.
Provided accurate and timely resolution of issues, and escalation when necessary.
Maintained and updated documentation related to operations and support processes.
Communicated effectively with internal and external teams.
Reviewed existing processes and assisted in making refinements, reducing operating time, and improve current techniques.
Delegated work among team to manage client requirements and deadlines.
Remained a point of contact before and after client go-lives for all end users.
Solved application issues submitted by end users.
Used JIRA to track and update work items in tickets and Kanban Boards for multi-functioning teams.
Ensured that Service Level Agreements (SLAs) are met.

Substitute Teacher

Confidential

Responsibilities:

Assumed all duties of the regular classroom teacher promptly and in accordance with school rules.
Maintained normal classroom routines and discipline procedures.
Maintained a positive learning atmosphere in the classroom.

Clinical Informatics Intern

Confidential

Responsibilities:

Learned and utilized Confidential Healthcare Software to ensure end users did not encounter issues.
Supported the development of clinical informatics protocols, policies, procedures, and quality metrics to ensure Confidential was compliant with applicable standards and regulations.
Assisted the project team in expanding our capabilities in healthcare informatics from a technical perspective.

Office Administrative Specialist/Cashier

Confidential

Responsibilities:

Produced and distributed correspondence memos, letters, faxes, and forms to communicate to team members.
Accepted and routed student payments to corresponding accounts.
Created daily spreadsheets to keep track of tuition payments.

Pharmacy Technician

Confidential

Responsibilities:

Accurately and efficiently prepared prescription orders.
Entered patient and order information into the pharmacy system; maintained electronic records.
Processed and submitted insurance claims.

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