OBJECTIVE:

Intend to build a career with leading corporate of hi - tech environment with committed and dedicated people. This will help me to explore myself fully, realize my potential and contribute my skills and experience for growth of Organization and my own career.

PROFESSIONAL SUMMARY:

• Have Work experience in Oracle, SQL, PL/SQL programming with comprehensive grasp of Oracle, SQL, PL/SQL, UNIX and other technologies.
• Good Knowledge on Telecommunication Domain as well with broad experience in Development, Configuration and Broadband &Lease line customers.
• Extensive knowledge of billing database objects. Strengths include in depth error analysis and resolution.
• Current project with Confidential has given me exposure towards the Corporate Banking and other Financial services sector.
• Last four years have been working with our esteemed Barclays client.

SOFTWARE SKILLS:

Operating System: Windows, UNIX, LINUX

Primary Skill Set: SQL, PL/SQL, JAVA

Schedulers: AUTOSYS, Windows Batch Scheduler, CRON tab

DBMS: Oracle 9i, Oracle 10g, SQL server

Tools: PL/SQL Developer, TOAD, Geneva5.3, Remedy, Oracle CRM, OSO, BO, KENAN, FileZilla, WinScp, PUTTY, Service Now.

WORK EXPERIENCES:

Confidential

Cluster Technology Lead

Responsibilities:

• Cluster Lead/Team Lead guiding and mentoring the team of 12 people which supports the 6 major applications related to client Onboarding in Confidential Corporate Centre.
• SPOC for Application related issue, report generation, BAU tasks and service management that includes daily Incident Management, Release Management and Problem Management.
• Releases impacts analysis for all the weekly, biweekly, Monthly and Quarterly for both Infra releases and functional Application changes.
• Running the Pre Release calls for understanding the scope, determining the impact, understanding different components involved, and the type of change being done on the applications.
• Release implement planning for Resource, BRT testing, CTB coordination, driving the Go no go calls and Post Prod release warranty calls to fix issues raised post release.
• Manage PROD and DR for all the 6 applications Client Onboarding, Entity Master, Business Sponsor, DOCSTORE, Product Master, Client Lifecycle Management Tool team supports.
• Major responsibilities also include running the Problem Management forum for all the applications, raising the problem tickets and getting the prioritizations and fixes for all the Problems reported
• Managing and coordinating the Incidents, Change Requests and Problem Records.
• Writing SQL queries for resolution of the daily reported issues or incidents.
• Change Coordinator and implementer for all major changes for all applications Supported.
• Planning and execution of the annual BCM tests.
• Taking weekly calls with vendor/CTB and business team for faster resolution of pending and outstanding issues.
• Coordinate with different infrastructure team like DBA, Middleware, Windows, UNIX and Connect Direct.
• Prepare Weekly and Biweekly dashboards for Problem Management and monthly dashboard for major KPI’s.
• Focus on continual service improvements by involving teams in bringing in new ideas and technology to help Business and technology teams to save both time and manual efforts.

Confidential

Software: SQL Server Management Studio, RDP, Connect Direct

Application Support Specialist and Lead

Responsibilities:

• Writing SQL queries for the getting the daily volumes and statistics.
• Environment manager for both applications AMS and IFS SLG
• Single SPOC for Application related issue, report generation, BAU tasks and service management.
• Manage PROD, UAT and DR for both AMS and IFS SLG.
• BAU task completion that includes morning SOD checks, daily batch job runs, Reporting Schedule Runs and disk space check and Backup Checks.
• Managing and coordinating the Incidents, Change Requests and Problem Records.
• Change Coordinator and implementer for both applications.
• Perform PATS DR test and Firmware upgrade
• Environment decommissions.
• UAT environment refresh with PROD Data.
• Coordinating and Resolving incident related to different corporate clients.
• Taking weekly calls with vendor and business team for faster issue resolving.
• Coordinate with different infrastructure team like DBA, Middleware, Windows, UNIX and Connect Direct
• Prepare monthly deck for client so as to understand KPI.

Confidential

Software: Oracle 9i (SQL + PL/SQL), UNIX (Putty).

Application Support Lead

Responsibilities:

• Daily Tasks or BAU task completion that includes morning check Notification Runs, Reporting Schedule Runs and disk space check and Backup Checks.
• Resolving incident and coordinating Change request.
• COGNOS Report scheduling and execution.
• Handling weekly and monthly calls with clients and vendors for product related issues.
• Release, deployments and Data Migration and Data loading tasks.
• Handle the monthly workflow tasks, quarterly period generation activities and Annual Resets.
• Environment/Server maintenance and housekeeping
• Change Coordinator and implementer for releases and deployments.
• Environment refresh with PROD data.
• Working on Application Software like Open-pages, Command Centre, Cognos, Oracle Toad, Service now.
• Conducting trainings for new team members/Business Users to make them familiar with functional and technological aspects of the System.