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Application Support Specialist Resume

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SKILLS:

  • Scripting (SQL Server, VBS, CMD, Powershell, LinuxShell, Bash, Python, JavaScript, etc.), Imaging Automation, Package Management, Machine Configuration; Apache Servers, AS/400
  • Enterprise Network Configuration and Managemen
  • Incident Diagnostics; documentation, algorithm process improvement
  • Testing Environment Engineering through Win Server 2012 using Active Directory and GPO

EXPERIENCE:

Confidential

Application Support Specialist

Responsibilities:

  • SQL DB Design and Administration in Production Environments
  • Provisioning new client access and Databases across DB and APP Servers
  • Application Support through Windows Server and IIS
  • Documentation Design

Confidential

Operations Specialist

Responsibilities:

  • Level 1 - 3 application support in an AWS environment (EC2 instances, S3 storage, DB integration, VPCs, R53, Load Balancing, etc)
  • Monitoring with Datadog
  • Internal and external application and hardware support
  • Managed Network configuration, updating regularly in compliance with security requirements (TrustE,ISO 9001)
  • Worked with QA and Development managing testing machines and environments
  • Work with Agile coacheds to implement Agile development including arranging scrum masters and sprint planning process

Confidential

IHD Specialist

Responsibilities:

  • Performed Network diagnostics and coordinated dispatch technicians where necessary
  • Managed escalated cases with appropriate DSLAM Administrators.

Confidential

Systems Support Analyst

Responsibilities:

  • Desktop Diagnostics and Troubleshooting
  • VPN and Network Troubleshooting
  • Management of ADS ID’s and Security Groups

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