SUMMARY:

• 32 years of experience in the computer industry. Versatile and technically sophisticated professional with a solid history of effective systems, application, and database engineering in support of complex operations.
• Effective combination of hands - on skills, leadership experience, and the ability to build bridges among diverse stakeholders and drive projects to fruition.
• Well-developed communication, presentation, and customer relationship skills.
• Consistently recognized by peers and managers for strong work ethic, professionalism, and commitment to goals.
• Astute technologist with the ability to rapidly master and implement new tools.

AREAS OF EXPERTISE:

• Database Design, Development, Administration
• Advanced Diagnostic Troubleshooting
• Data Analysis
• Technical Support / Technical Training
• Cross-functional Collaboration
• Scripting and tool development

TECHNICAL PROFICIENCIES:

Platforms: UNIX (Solaris, linux, cygwin, HP-UX, AIX), Windows, Mac OS

RDBMS: Confidential, Postgres, Oracle, Sybase, SQL Server, CA-Ingres

Tools: MS Office, Excel, Aginity, DB Artisan, Access

Languages: Shell scripting, SQL, PL/SQL, Perl

PROFESSIONAL EXPERIENCE:

Senior Database Administrator

Confidential, Charlotte, NC

Responsibilities:

• Support Confidential database systems in a 24 x 7 environment
• Develop tools and utilities to support administration and troubleshooting of PureData ( Confidential ) systems
• Planning, implementing and managing the physical databases of mission critical OLTP and Decision Support systems
• Capacity planning to determine future storage needs
• Monitoring and improving database and application performance
• Providing development and tuning support to implementation teams
• Troubleshooting production performance issues and application processing incidents
• Developing processes and procedures to enhance the stability and performance of database environment and our level of support to our client teams
• Ensuring that backup, restore and recovery procedures are implemented and followed
• Monitor and optimize work load management
• Work with Confidential technical support to diagnose, troubleshoot and resolve technical issues

Database Administrator

Confidential, Charlotte, NC

Responsibilities:

• Plan, design, enhance, and maintain decision support database solutions using Confidential database technology
• Collect, Manipulate and analyze performance data, creating graphs and reports for management.
• Perform database management tasks including automation of data loads, performance tuning, SQL programming, space management, backup/recovery, security
• Support users, tune and troubleshoot data access applications and ad hoc queries
• Develop procedures and utilities to automate administrative tasks
• Work with Confidential support to resolve any performance or hardware-related issues
• Assist in development of release management procedures and utilities to support installations into production.
• Monitor and verify database schema upgrades into production environments.

Senior Database Administrator

Confidential, Charlotte, NC

Responsibilities:

• Test, Coordinate and perform upgrades of Confidential software.
• Monitoring and maintaining storage, back-up and recovery processes and procedures.
• Capacity planning support.
• Communicating regularly with application development, user support, UNIX system administration and operational staff to ensure database integrity and security.
• Monitoring and tuning performance and managing parameters to provide fast query responses to front-end users.
• Developed shell scripts to standardize monitoring of 10 Confidential systems for hardware problems, predictive hardware issues, query response time and system health issues.
• Designed and implemented database changes.
• Reviewed and tuned SQL queries, stored procedures and views.
• Work closely with ETL developers

Senior Customer Support Engineer

Confidential, Framingham, MA

Responsibilities:

• Diagnose complex technical issues and offer solutions/workarounds
• Work with engineering groups to log, diagnose and resolve software defects
• Mentor junior members of Customer support team
• Contribute to, review and approve articles to the technical support knowledgebase.
• Help to improve future product releases by prioritizing known product defects and by communicating customer feedback regarding product usability to the Product Management Group.
• Facilitating resolution of complex technical issues in all areas of assigned products by collecting the necessary documentation or recreating in house.
• Insuring bug fixes resolve the customer's issue to their satisfaction by recommending workarounds and/or fixes.
• Working closely with other teams including Engineering when escalation of the problem is required, Professional Services, Quality Assurance and Product Management.

Sr. Systems Engineer, Database Analyst & Architect

Confidential, Cambridge, MA

Responsibilities:

• Initiated and developed the first set of database-naming conventions, which were adopted for use by the Bioinformatics department.
• Major contributor to initial Software Lifecycle Development System proposal.
• Instrumental in a critical project involving the implementation, maintenance and support of a third-party CRM system supporting a 120-person sales force, serving as sole technical contact to the vendor for resolution of advanced issues. Trained help desk staff and end users. Coordinated all database upgrades, executed data loads, and developed reports and queries for management. Recognized for contributions with bonus award.
• Designed, developed and implemented several utilities used internally and by collaborators, including Web-based bug-tracking system that has been in use for the past four years, database tool set that stored specific schema versions such as DDL and known test data for all applications, and Trace file export utility.

Sr. Programmer

Confidential, Quincy, MA

Responsibilities:

• Promoted to leadership role within the 20-member Tools Support Group.
• Wrote prototype for interface between Wang’s imaging technology and Ingres’ Windows4GL in the form of a Confidential written in C.
• Contributed to customer-accessible knowledgebase by writing and reviewing technical support entries.
• Assisted customers directly with technical support on front-end applications.
• Recognized by management with a Spot Bonus award (500 stock options) and by peers with several Star Awards.