SUMMARY:

Dynamic IT Professional with over 8 years of experience providing top - level customer service coupled with a strong technical knowledge. High proficiency in the support of systems to drive company growth and technical innovation. Skilled in providing effective leadership in fast-paced environments.

SKILLS:

Strong Analytical Skills, Resourceful in project completion, time management, multi-tasking, excellent written, verbal communication and leadership skills, excellent inter-personal relationship

TECHNOLOGY:

• Microsoft Office(XP, 2003, 2007, 2010, 2013)
• Microsoft Windows XP, Vista, 7, 10, Linux(Red Hat, CentOS)
• Microsoft Windows Small Business Server, SQL Server, Microsoft Exchange Server
• Heat ticketing platform, BMC Remedy
• Dameware Remote Control, Microsoft RDP, VNC Remote Control
• Active Directory, Oracle ERP, Crystal Reports, Rumba Terminal Emulator
• In-depth knowledge of TCP/IP, DNS and Internetworking Technology
• Citrix, SSL VPN, SCCM(computer management, software deployment packages)

TECHNICAL SKILLS:

MySQL Database: MySQL 5.0, 5.1, 5.5 and 5.6. Percona, MySQL Cluster & Replication (Master-Slave, Master-Master Replication), Schema Design and maintenance, MySQL Enterprise Manager, Monyog

Oracle Databases: Oracle 8, 9i, 10g, 11g and 11gR2 RDBMS.

Oracle Tools: Oracle Enterprise Manager(OEM) with Diagnostics, Oracle Universal Installer, Database Configuration Assistant, Database Upgrade Assistant, Oracle Net Manager, Recovery Manager (RMAN), Data Pump, TOAD, Oracle VM Manager, and Command-line tools.

PostgreSQL: 9.4.7, 9.5.4, PgAdmin AWS DynamoDB, AWS Cloudwatch

WORK EXPERIENCE:

Confidential, Baltimore, MD

MySQL Database Engineer

Responsibilities:

• Responsible for standing up a new Database Server in AWS
• Maintain, monitor and manage RDS Instances
• Database Management for new Project(MySQL and PostgreSQL)
• AWS RDS Incorporation
• Assisting Development teams with Database Design
• Coming up with Best Practice Document for Database
• AWS RDS versus EC2 comparison
• ETL Data Management
• Tuning Developer SQL queries to Database
• Using DynamoDB for session store management

Confidential, Alexandria, VA

MySQL Security Consultant

Responsibilities:

• Performed Scan Analysis based on Database Scan
• Drafted and Implement MySQL Database Baseline based on CIS Security Benchmark Recommendations
• POA&M Management, Remediation and Closure
• Advised on Security Best Practices
• Drafted and Implemented Account Management Plan
• Monitoring Database Alerts and taking appropriate actions

Confidential, Hyattsville, MD

Consulting DBA

Responsibilities:

• Manage MySQL and Oracle Databases for clients
• Performed weekly backups and recovery as needed
• Performed tuning on databases to ensure optimization performance of database and servers
• Used MySQL Workbench, Oracle Enterprise Manager and Command Line as monitoring tools
• Maintained user security access to databases including creating new users

Confidential, Columbia MD

IT Systems Administrator

Responsibilities:

• Problem analysis and resolutions
• Oracle ERP account creation and maintenance
• Active Directory(new accounts, account maintenance)
• Microsoft Exchange Server (creating new and maintaining old accounts)
• Mainframe account creation and maintenance
• Remedy, Oracle ERP
• Investigates causes, test solutions, and puts solutions in place to reduce calls to help desk, as well as future handle times
• Support over 1600 end user’s
• Microsoft System Center, Microsoft Configuration Manager
• Local and network printer trouble shooting
• VPN connectivity trouble shooting (Citrix and SSL VPN)
• Windows configuration, Domain Name Configuration
• Software and hardware installation, support and troubleshooting

IT Support Analyst

Confidential

Responsibilities:

• Problem analysis and resolutions
• Completes requests for password resets in Active Directory, Oracle E-Business and
• Student Management System (SMS), Heat, Oracle E Business
• Log all help desk calls and email requests into Problem Reporting System and updates problem profiles in Heat
• Investigates causes, test solutions, and puts solutions in place to reduce calls to help desk, as well as future handle times
• Supported over 1000 end user’s
• Windows 2000, XP, 7 environment
• General help desk telephone support
• Proficient with MS Office and Exchange and Outlook Email applications
• Utilized Dameware remote Control
• Local and network printer trouble shooting
• VPN connectivity trouble shooting
• Member of 2 man team attending to requests via department email box
• Utilizing inventory management system to enter new equipment into inventory
• Windows configuration, Domain Name Configuration
• Software and hardware installation, support and troubleshooting

Confidential, Baltimore MD

MySQL DBA

Responsibilities:

• Managed MySQL databases (over 50 databases in a replication environment)
• Performed backup and recovery of MySQL databases
• Managed logs and errors
• Built Oracle databases for development and testing purposes
• Maintained databases for each environment
• Created database objects
• Altered database structures and schemas as needed
• Allocated storage - creating table spaces, adding and resizing data files to existing table spaces, creating and multiplexing redo log files
• Wrote SQL scripts to create tables, indexes synonyms, views and other objects
• Installed, configured, and maintained all database servers,
• Worked with network and system engineers to configure robust and scalable systems for our clients
• Consulted with and provide guidance to database users and client groups, often recommending tactical and strategic solutions.
• Provided guidance for troubleshooting escalated issues.
• Participated in the development of data/ database architectures and management policies, procedures and standards

Confidential, Baltimore MD

MySQL/Oracle DBA

Responsibilities:

• Installed the Oracle server and client software applications in a medium environment (35 databases)
• Created user accounts and appropriate privileges as well as maintaining database security.
• Performed backup and recovery for Oracle 9i, 10G, 11G databases using RMAN
• Provided performance tuning, maintaining and troubleshoot database problems.
• Created different table spaces, tables, schemas and users accounts.
• Performed daily database administration on production environments.
• Responsible for monitoring (alert log, memory, disk I/O, CPU, database network connectivity)
• Ensured daily RMAN/MySQLDump and export backups are completed and valid for restore and recovery