We provide IT Staff Augmentation Services!

Senior Reporting Support Analyst Resume

Silver Spring, MD


  • Experienced Data Analyst and Crystal Report Developer with extensive knowledge in Healthcare, Data Analysis, Report Developing and Software Testing.
  • Developed, planned, managed Data Analysis and implemented Crystal Reports, SQL Server Reporting Service (SSRS), Tableau for the Confidential.



Report Developer

  • Responsible for creating complex queries on Oracle 10g,11 g,12 g and inserting them as Crystal report XI,2008, 2016( SP2 ) commands for the Epic Clinical system.
  • Analyze Data, create specifications, builds, tests, and implements Epics Clarity reports Using Crystal Report to meet FPI’s reporting needs and gains an in - depth knowledge of specified areas of data model.
  • Developed different type of reports including: Medical Assistant Productivity report and other file transfer reports by using SSRS and SQL Server.
  • Support requests for information, analysis and reports for the various Confidential . administration groups as well as FPI practices/departments. Responsible for working directly with end-users/departments to develop report specifications, gain operational knowledge of client departments, create and test reports and maintain the report library.
  • Manage assigned tasks related to Epic clinical system. Optimize and leverage existing Crystal Reports on Epic System. Responsible for maintenance automated reports and data validation.
  • Performed functional and performance QA testing
  • Participate in the Tableau pilot project presentation productivity data analysis.

Confidential,Silver Spring, MD

Senior Reporting Support Analyst

  • Responsible for the customer reporting support included 6 different regions and time zones. Weekly on-call duties included working on urgent problems such as report failures, database data problems, and system.
  • Responsible for checking reports status and fixing different problems with reports. Work on problem tickets using Remedy 8 tool. Providing different weekly status reports out of Remedy 8 ticketing system. Responsible for providing general BOXI administration support as access, privileges, publishing, and scheduling reports. Responsible for the transferring reports to outside users using FTP tool.
  • Responsible for developing Crystal Reports XI, development cycle of client requirements, analysis client needs. Work with Crystal reports includes design, implementation, and quality control testing and releasing. Write complex Crystal Reports formulas and Teradata 12.1 SQL queries based on transferred trough ETL electronic medical records (EMR). Tune SQL queries. Publish, manage Crystal Reports using Business Objects XI management console. Team member on migration from Crystal Report 10 to XI and provide unit and system testing. Contact with SAP Company’s customer support for a subject of fixing programming bugs and performance of Business Objects XI. Prepare a complex summary visualization report using Crystal Xcelsius tool. Publish, enter data, and create views in SharePoint. Export data from SharePoint for the future analysis. Actively participate in the design and review of the new reports standards.
  • Performed functional and performance QA testing



  • Interacted with the modules of data store warehouse to develop and implement custom reports according to the business requirements using Crystal Report 9 and Oracle 9i.
  • Developed series of the reports, which allowed management to record worked hours and assign these hours to specific project/task. Application provided weekly, monthly, quarterly, and yearly reports.
  • Actively participated in design and review of functional requirement documents and verified accuracy of business needs. Interacted with internal clients and analyzed business process.

Confidential, Columbia, MD


  • Developed and implemented custom reports according to the business requirements using Actuate 5.6 and Crystal Report 7.x.
  • Took an active role in the development team to design and implement series of complex projects that were used by external as well as internal clients using Actuate 6, Crystal report and Visual Basic 6.
  • Logic verification of the code using trial runs. Determined program malfunctions and establishing procedure to make the corrections to code or interact with LAN team for desktop troubleshooting.

Hire Now