SUMMARY:

• Well respected young policy and IT professional, who consistently demonstrates the ability to work well with others.
• Has demonstrated the ability to effectively develop policies related to governmental autonomous vehicular issues and information technology needs.
• Has performed duties for various executive levels including in the public sector and military sector.
• Regularly meets all executive needs and managerial/technical automations requirements.
• A Self - motivated and disciplined strategic planner, focused and completes all tasks in a timely organized manner.
• Works well with others or independently and has proven the ability to learn new material and techniques quickly and proficiently.
• An excellent communicator who can convey complex terms in a clear and decisive manner and is willing to lead.

PROFESSIONAL EXPERIENCE:

Confidential, Harrisburg, PA

IT Data Analyst

• Provided support for all Media Management activities, such as tape rotations and media storage.
• Communicated with global customers on progress of requests, maintains a high standard of satisfaction from requesters, performs coordination activities associated with the troubleshooting, installation and/or de-installation/disposal hardware inventory.
• Acquired knowledge on company policies, procedure and essential job skills required to resolve routine tasks. Follows TEIS policies and procedures like change management etc.
• Installed and maintained the structured cabling systems and extending customer circuits including POTS, T1, T3, Ethernet, and Fiber.
• Identified/Troubleshot problems related to installations, configurations, operations, or performance.
• Developed/Maintained documentation including floor layouts, hardware inventory, and cable connectivity with high accuracy.

Confidential, Harrisburg, PA

Executive Policy Intern

• Researched and analyzed emerging policy issues Affecting PennDOT and transportation in the Commonwealth;
• Developed and analyzed policy responses and options to issues identified by the Secretary and Policy Director;
• Collected data from various sources and used qualitative and quantitative methodologies to develop and test theories and options;
• Evaluated how transportation policies affect PennDOT, sister Commonwealth agencies, local and regional governmental jurisdictions and the public;
• Monitored events, policy decisions and trends and other issues with implications for PennDOT’s policy landscape;
• Participated in outreach and engagement with thought-leaders in the transportation sector and related fields;
• Drafted reports, memos and presentations that support the work of the department and the Policy Office.

Confidential, New York

Senior Communication Technician

• Assembled and installed communication systems, such as data communication lines and equipment, computer systems and antennas and towers, using hand tools.
• Instrumental in software installation, computer updates, account creation/deletion, computer repair using ITSM Remedy.
• Trained and managed personnel on hardware installation, system repairs, account management and network security while maintaining a LAN and WAN network
• Reviewed work orders, building permits, manufacturer's instructions and ordinances to move, change, install, repair and remove communication equipment.
• Supervised and managed computer system networks for over 800 personnel.
• Spearheaded installation of Mobile Tracking computer systems and Blue force tracking system software.
• Senior Automations team leader for unit, which included creating trackers for all communications equipment, handling hand receipts and being accountable for over $25,000,000 worth of sensitive items, conducting briefs with commanders and senior advisors.

Confidential

Assistant Operations Manager

• Assisted Operations Manager in supervising daily operations of organization
• Determined staffing requirements, work assignment and schedules for new projects.
• Scheduled routine maintenance and repair works for equipment.
• Maintain the facility clean, safe and organized.
• Evaluated inspection reports and service tickets and prepare repair invoices.
• Assisted in development and maintaining operational guidelines for staffs
• Addressed operational issues and concerns in a timely fashion.
• Supervised operations team to ensure operational excellence and excellent customer services
• Supervised 300 civilian workers.
• Scheduled all flight line operations, including arrival and departure of Government and Military VIP's

Confidential,New York

Senior Information Technology Specialist

• Developed and interpreted organizational goals, policies, and procedures.
• Trained personnel in installation of computer systems and operations, software and programs and how to use programs such as Remedy and Microsoft Office Suite.
• Evaluated the organization's technology use and needs and recommend improvements for hardware and software upgrades.
• Met with department heads, managers, supervisors, and others to solicit cooperation and resolve problems with network.
• Managed backup, security and user help systems.
• Served as Cell IT specialist during field work which was tasked with handling all system issues and installation of software, network management, and coordinate with Civilian IT specialists.
• Directed daily operations of IT department, analyzed workflow, and established priorities for work load.
• Responded to written and telephone requests for computer repair software install/upgrade, wire installs, printer installs and upgrades, all user account issues, and degauss requests.
• Proficient in Windows Operating System, MS Office, Tablets/Phones
• Trouble shot PC connectivity (TCP/IP)
• Active Directory management,
• Solved basic and complex email and account issues
• Was responsible for basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, USB, FireWire, network drive mappings, etc.