Application Support Engineer Resume

SUMMARY:

My first programming job was a summer job before my senior year of Confidential
I was a computer Confidential 17.
I have dedicated myself to the highest standards of service from hardware configuration, assembly, and support to end - user application analysis, design and coding.
I have an innate conceptual, analytical, and applied problem solving ability with expertise spanning a variety of industries, platforms, systems and applications.

TECHNICAL SKILLS:

Productivity Software: Microsoft Access, Excel, and Word

Operating Systems: Linux, Sun Solaris, Confidential AIX and OS/MVS, Microsoft Windows and DOS, Hewlett-Packard HP-UX, Stratus VOS, macOS

Server Software: Apache

Languages: C; Perl; Microsoft VB 6.0 and VBA; Teradata, MySQL, Microsoft, Oracle, and Informix SQL; ANS-COBOL; Java

Scripting: Bourne Shell, C Shell, Korn Shell, nawk, HTML, JavaScript

DETAILED EXPERIENCE:

Confidential

Application Support Engineer

Responsibilities:

Update and maintain User and Technical Support documentation for an Confidential regulated Product Lifecycle Management (PLM) and SLIM applications.
Update SOPs and Forms using cGMP standards.
Create policy and support documents (Technical Writer) for the IT department.

Environment: AWS, Windows 7, MS SQL Server, Oracle, Word, Visio

Confidential

Teradata Database Consultant

Responsibilities:

Analyze database and table design, stored procedures, and DataStage projects for efficiency and performance of ETL process and BI use.
Provide recommendations to correct identified issues and implement approved changes.
Design, Code and Implement new Stored Procedures and BI Views.
Perform Data Analysis for quality assurance of giga-row tables.
Assist in the development and performance tuning of Tableau Dashboards.

Environment: Teradata, ERwin, Tableau, Linux, Windows 7, Snowflake Cloud DB exposure

Confidential

Software Programmer/Analyst Consultant

Responsibilities:

Design, code, test, and support new features for a mature LMS application, with a Global customer base, in Perl, HTML, JavaScript, Ksh, and SQL scripts using Oracle database and Apache servers.
Used Jira to manage the Agile SDLC.

Environment: Perl, HTML, JavaScript, Oracle, Apache, Linux, Windows 7, YUI API

Confidential

Data Warehouse Consultant

Responsibilities:

Analyze Teradata SQL scripts and Confidential InfoSphere DataStage Projects to produce functional documentation for user review and to provide recommendations to correct identified issues with the Oracle to Teradata ETL process.
Implement approved changes to SQL scripts and changes to DataStage Projects using the Designer Client software.
QA test SQL scripts and DataStage projects for release to Production.
Analyze data to correct reporting deficiencies.

Environment: Linux, Confidential InfoSphere, Teradata, Oracle, Access 97, Windows 7

Confidential

Software Analyst Consultant

Responsibilities:

Analyze Perl and UNIX shell scripts, and SQL scripts to produce system/process documentation for production support personnel.

Environment: Perl, HTML, JavaScript, MySQL, MS SQL & DTS, Linux, Windows

Confidential

Database Developer Consultant

Responsibilities:

Design, code, test, and implement nawk and UNIX shell scripts, and SQL scripts for a Teradata data warehouse submitted via Confidential .

Environment: Sun Solaris, MS Windows, Teradata

Confidential

Application Support / Developer

Responsibilities:

Design, code, test, implement and support C language programs, UNIX shell scripts, Perl, and SQL scripts for MySQL databases.
Submit ad hoc queries via MySQL Browser for data analysis and reporting.
Provide production application support of in-house legacy software.
Mentored co-worker on SQL.

Environment: Linux, MS Windows, C, Perl, MySQL

Confidential

Software Developer/Support Consultant

Responsibilities:

Design, code, test, implement and support C language programs, UNIX shell scripts, and SQL scripts for a Informix data warehouse.
Submit ad hoc queries via dbaccess for data analysis and reporting.
Provide production application support of in-house legacy software.

Environment: HP-UX, MS Windows, C, Informix

Confidential

Data Analyst Consultant

Responsibilities:

Provided production support for an Oracle based statistical data collection and reporting system.
Submit ad hoc queries to analyze data and determine causes of and to reloaded missing data.
Maintained statistical summaries in MS Excel.

Environment: AIX, MS Windows, Oracle

Confidential

Lead Technical Specialist

Responsibilities:

Design, code, test, implement and support Perl and C language programs, UNIX shell scripts, and SQL scripts for a Teradata data warehouse submitted via Confidential .
Perl programs create Excel spreadsheets.
Create user-friendly support tools for Teradata tables using Access and VBA. Submit ad hoc queries via SQL Assistant for data analysis and reporting.
Provide UNIX (Solaris) admin and production application support of in-house legacy and Apache server software.

Environment: Sun Solaris, MS Windows, C, Perl, Teradata, Access, Sendmail, Apache

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship