Healthcare Informatics Reporting Analyst Resume Bellevue WA - Hire IT People

TECHNICAL SKILLS:

Amazon Web Services, Hadoop MapReduce, Shiny Framework, Azure ML, Network troubleshooting.

Microsoft SQL Server, MySQL, Data warehousing, MS SSIS (ETL), MS Power BI, Data visualization.

R, Python, C#, HTML, VB, Linux, Windows, MAC OS, Skype, BMC Remedy Ticketing Tool, QICLINK, Datawatch Monarch

Ubuntu (OS), Rstudio, Putty, WinSCP, MONO Tool, MS Visual Studio, PyCharm, Eclipse, Microsoft Office Suite.

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue WA

Healthcare Informatics Reporting Analyst

Eliminated ~800 hours of Manual Effort by rebuilding, automating, expanding and improving all legacy reports on new reporting platform using SQL Server and Power BI Platform.
Worked with CEO to Design and build 15+ interactive dashboards for Board of Directors, providing visibility on SLA/KPI metrics across Claims, Accounting, Client Services and HR Verticals.
Reduced Turnaround Time by 30% by building data models to identify gaps and democratizing data across the organization.
Reduced Ticket inflow by 15% within 6 months as a result of creating self - serving automated dashboards for end users with required Security models in place.
A self-starter and an expert in navigating ambiguous environments with minimal guidance/requirements all the while ensuring that BI requirements are in line with organization’s goals.

Confidential

Application Support Engineer

Increased SLA metrics by 20% by creating Trend analytics & Service Level reports using Power Map, Power Pivot, Excel reports and Power BI.
Developed various SQL artifacts using Microsoft SQL Server to enable new workflows in the Global Complaints Management and Operation Change Management Systems.
Resolved Sev1-P1 Production Issues in a 24 * 7 customer support environment and performed First Cut Root Cause Analysis that enabled the team to create the further action plan and timelines.