OBJECTIVE:

Seeking progressively challenging and responsible duties as Sr. Programmer Analyst where education, knowledge, expertise and dedicated work have valuable application.

STRENGTHS:

Self motivated and goal oriented; Accurate, thorough and precise in attention to details; Excellentanalytical and Organizational skills; Customer oriented; Objectivity; Effective oral and written communication skills; Team player.

EDUCATION: B.S. Management Information Systems,

EMPLOYMENT HIGHLIGHTS

Confidential,McLean, VA08/2006 – 10/2009

Confidential,Department of Homeland Security, U.S. Customs and Border Protection,
Newington, VA... Provided APIS analysts by training them on the system, holding team meetings. APIS monthly production
migrations my team is asked to stay on-site for researching and/or resolve issues if needed. Additional tasks
include monitoring production daily and contacting ILAB and CBP production teams when production problems.

PROGRAMMER ANALYST - Department of Homeland Security, U.S. Customs and Border Protection,
Newington, VA... Maintain current release version of the Advanced Passenger Information System (APIS) and the
development and implementation of future releases of the APIS system utilizing CICS and BATCH COBOL II with
direct calls to Datacom and interfacing with other applications using MQ Series calls. Responsibilities include system
design, development, testing, implementation, and documentation of the applications.

Confidential,McLean, VA…02/2005 – 02/2006

CONFIGURATION MANAGEMENT CONSULTANT - Department of Homeland Security, U.S. Customs and Border Protection, Newington, VA.. Performed configuration management code migrations by reviewing implementation plans and preparing normal and emergency change requests and executing CM move processes from development to SAT/QAX to Production for U.S. Customs systems. Utilize TSOD, LIBCTL & ENDEVOR to move programs and JCL to SAT, QAX and/or PROD data set libraries, uses ROSCOE Workbench (WB) to compile and compare programs, use WRAPS for database work, use SIMS to move program modules to PROD/EDU/CERT. Uses Dimensions v2.5 and IBM MVS JCL in TSO/ISPF
environment. Understands process management and configuration management. Coordinates implementation plan
change requests with change management. Understands practical usage of Software Change Management (SCM) policies,
procedures and practices. Possesses excellent communication skills across all levels of the IT environment.

Confidential,(Pentagon City, VA & Towson, MD)10/1989 – 08/2004

• Senior Tech Lead (August 1997 to August 2004) - (Billing Trouble Management-BTM)
• Developed tools for BTM team and other billing analyst groups to assist with
• investigating MCI billing issues. Developed software tools to extract MCI
• customers invoice data to generating recovery feeds for debiting and/or
• crediting MCI customers. Tools were coded in COBOL II, SAS and
• SYNCSORT. EXCEL and DB2(using SQL) were used to generate impacts.

Senior System Analyst (June 1995 to August 1997) -
Convert MCI\'s major Billing Invoices to EDI for customers. Access MCI\'s major Billing systems Invoices data to convert
and transmit to customers electronically. Maintain and implement major enhancements for the Bucket Process.
Conducted many meetings with users to discuss requirements to enhance the Bucket Process.

Senior System Analyst (June 1994 to June 1995) -
Tasked with maintaining and enhancement of the TRS (Traffic Revenue Systems), 10XXX Segmentation processes and
SWAMP Project. Systems are coded in COBOL II and DB2. Provided with up to date segmentation information
from feeds such as TUSA, TARCHIVE (dialup) and HARDWIRE (network). As Technical Lead for Traffic Reporting
Systems (TRS), conducted meetings with our users, weekly, via video conference or teleconference calls to discuss TRS
new projects assessments, requirements and due dates. Conducted interviews with potential MCI employees and/or
consultants.

System Analyst (May 1993 to June 1994) -
As Senior System Analyst, maintained MCI\'s Traffic Revenue Reporting System (TRS). Provided on-call 24/7. Utilized
EasytrievePlus, File-aid and Syncsort to resolve production issues within our Service Level Agreement (SLA).
Modified the TRS VNET processes which contained numerous JCLs, procs and doc changes; TRS downstream process to
provide the user, with the ability to track the front-end gdg processes.

System Analyst (August 1991 to May 1993) - (
Developed FOCUS and COBOL applications to maintain a PC base FOCUS system. Developed an 800 Billing statistical
customer call reporting system written in COBOL. Maintained a credit scoring financial system written in SAS for the
Finance group. Developed and implemented Special Customer Arrangement (SCA) Systems. Utilized EasytrievePlus and
Syncsort, to provide a quick turnaround for adhoc reports and mag tape re-creates for customers.

Programmer/Analyst III (October 1989 to August 1991) -
Maintained and enhancements for MCI Corporate 800 Billing System (Tollfree). MCI Tollfree billing system
Utilized COBOL, VSAM and DB2 files. MCI implements software on a quarterly basis. CSDM
rules are followed each quarter.

Team Leader,
Assigned team member tasks, defined requirements, to schedule testing phases for upcoming releases. Initiated the testing processes and maintained the testing environment VSAM databases. Developed, plans and materials for program milestones. Managed and monitored tasks of employees and consultants for maximum productivity. Assisted team members with technical problems, monitored performance and provided documentation for performance evaluations. Conducted/Initiated meetings with internal customers to discuss system requirements, scheduling and method of achieving desired results within a timely
manner. Setup team member’s tasks. Maintained information via Microsoft Management on the PC. Interviewed
potential MCI employees and/or consultants.

Confidential, (Alexandria, VA)09/1988 – 10/1989

Programmer/Analyst (September 1988 to October 1989)
Tasked with maintaining and enhancement for People\'s Drug Stores inventory control system. Provided on-call production
support. Applications software written in COBOL utilizing VSAM files and DATACOM/DB IBM 3081 MVS/XA
environment.

Confidential,06/1982 –09/1988

Programmer/Analyst (June 1982 to September 1988)
Provided written applications software in COBOL. Implemented assigned carrier route ids to addresses in a fund raising
system called TRANSACT. As Team leader for LSW\'s direct mail programming team, assisted team members with
technical problems, monitored performance and provided documentation for performance evaluations. Developed
software on the XEROX 8700 and 9700 Laser printing machines.
HARDWARE:

Mainframe - z9 under z/OS; IBM 4381 under MVS/ESA; IBM 3090/300E under MVS/XA

Supermini - PRIME: 550, 750, 850, 9955, 2250, 2550

PC - IBM compatible microcomputers under MS/DOS, OS/2, UNIX and MS Windows

SOFTWARE:

Mainframe - TSO/ISPF/PANVALET, JCL, ROSCOE, DATAQUERY, CLIST, SAS8, EASYTRIEVE PLUS, PC FLOW, NDM (Network Data Mover), FTP (File Transfer Protocol), SMS (Storage Management System), XPEDITER, INTERTEST, SYNCSORT, JCL CHECK, FOCUS, FILE-AID, SUPERSTRUCTURE/SCAN COBOL

PC - MICROFOCUS COBOL/2, YOURDON ANALYSIS DESIGN TOOL KIT, LOTUS NOTES Middleware – MQ Series

PROGRAMMING LANGUAGES

Mainframe – IDEAL, CICS/COBOL II, OS/JCL, MVS/JCL

PC – JAVA

TRAINING

Mainframe - DATACOM/DB, IDEAL, CICS, VS COBOL II, MICROFOCUS COBOL, SAS6, FOCUS,XPEDITER, Team Leadership, Software Engineering Analysis, SQL Application Programming for DB2, EDIFY Electronic Workforce, UNIX,

PC - Sun Microsystems, Rosslyn, VA Java Programming – 2008, Maintenance Workbench for the Developer, Getting Started with Excelerator

DATABASES

Mainframe – IMS, DATACOM/DB, DB2 (using SQL)