SUMMARY:

• Offering over 10 + years of progressive IT experience with fortune clients Confidential & Confidential . Accomplished and integrity driven professional with strong focus and enormous success in IT - Development, Service Engineering.
• Recognized as a savvy leader with strengths in business processing, defining continues improvement processes, prudently managing projects in challenging business environments demanding high standards of quality and precision, bringing the following transferable.
• A technocrat with 10+ years experience in the areas of Application Development, Automation, Service Engineering, Team Management and Practice in multi-cultural environment
• Experienced in project handling, implementation of technical solutions & effort estimation
• Experienced in Confidential technologies (Power BI, SSRS, SSIS, PowerShell, Orchestrator), SQL Server, reporting server configuration manager, OMS with challenging projects delivered
• Experienced in developing tools & automation for reducing manual efforts, pro-active monitoring using scripting technologies (PowerShell) as per identified requirements
• Experience in configuring and setting up high availability solutions like SQL Clusters, Database Mirroring, SQL Log Shipping, SQL Replication and Always On.
• Experienced in SQL server profiler, tuning queries.
• Experianced in creating various reports like Dashboard Reports, Creating SSIS packages, Deploying Packages, fetching data from different data Sources using SSIS packages, SSRS reports for daily weekly and monthly basis and Standard reports as for user specifications and Monitoring Dashboard Reports
• Experienced in using TFS/VSO for effort tracking, sprint planning and version control.
• Adept at managing Operations and improving processes with an eye on performance and business generation; successfully handled and directed operations to ensure profits in each position to date.
• Excellent communicator with perseverance, creativity and reasoning ability to analyze complex cases and effectively handle emerging process problems.
• Commendable leadership skills coupled with effective interpersonal techniques that facilitate interaction with people of diverse cultural background across the organizational ladder and manage change with ease.
• Versatile and multi-skilled with ability to manage multiple responsibilities simultaneously; achieve defined goals, objectives and milestones

TECHNICAL EXPERIENCE:

Development Skill: SQL, SQL profiler, PowerShell, SSIS

Reporting Skill: SSRS, Power BI

Tools: VSO

Management Skills: PMfP

Domain Skills: Retail

Linguistic Skills: English & Telugu

PROFESSIONAL EXPERIENCE:

Sr. Software Engineer

Confidential

Responsibilities:

• Bringing up efficiency/value add by implementing service improvements and creating efficiency with technical solutions.
• Migrating of Retail application from storefront to ServiceNow
• Validate service performance across work streams and publish Service Dashboard on a periodic basis indicating project health with tracker and measure/report performance
• Collaborating with Engineering team to develop process changes in response to identified issues in the production environment & business need
• Understand the customer’s business priorities, pain points & processes and analyze which of those can be addressed through technology solutions.
• Identifying automation needs and work with the appropriate teams to create and improve the existing tools for automation for self-healing
• Creating ServiceNow and PowerBI reports for monitoring server health, Incidents, Requests other server related activities for all the server and locations across Retail space
• R&D on new tools & technologies (power BI) to migrate existing system for performance, scalability & availability

Sr. Software Engineer

Confidential

Responsibilities:

• Ownership, Control, Support of Application and internal Databases hosted in Azure as ServiceNow databases or not managed by Confidential .
• Configuring Mid Server Virtual Machines, Web Apps, SQL Databases, and Active Directory for ServiceNow Application in Azure for Pre-Production and Production environments.
• Handling User Management, which includes Creating new teams, mapping roles to teams and mapping users to teams.
• Configuring mailboxes in ServiceNow, taking care of Inbound and Outbound mail flow in ServiceNow
• Creating automated alerts to monitor Mid server service status in ServiceNow as it hubs the data flow between ServiceNow servers and Confidential .
• Performing Update set deployments in Pre-Production and Production environments.
• Troubleshooting issues happening in the application and environment, and fixing the issues on time.
• Supporting customer on live environment by fixing Production issues and answering their question related to this product.
• Creating Knowledge Base documents for the new features adding up in the system.

Sr. Software Engineer

Confidential

Responsibilities:

• Worked closely with clients to establish problem specifications and system designs.
• Created technical specification and design documents
• Involved in validating SharePoint, Active directory and SQL server Rules on virtual machines, validating rules in CAVE tool
• Involved in validating rules package in Dev, Test and Prod environment for SharePoint, Active directory and SQL server products.
• Involved in validating health check of server and products (SQL Server, Active Directory, SharePoint) in OMS based on output recommendation file.
• Involved in validating free and premier packages and check the output in OMS portal
• Performed regression and system-level testing to verify software quality and function before it was released.
• Involved in sprint planning, effort tracking using TFS

Sr. Software Engineer

Confidential

Responsibilities:

• Prepare Work requirement documents, design document, sample reports in Report Builder
• Created SSRS reports to the show performance of the tool.
• Attend weekly status call and Monthly status calls
• Maintaining and Supporting Reporting dashboards
• Maintaining, troubleshooting issues with Sync databases and supporting Sync databases
• Migrating data from source to destination using SSIS packages.
• Transforming data using SSIS package, migrating ITSM reports to SNOW.

Software Engineer

Confidential

Responsibilities:

• Involved in creating orchestrator runbooks and related PowerShell scripts.
• Create sample reports in Report Builder, Maintaining and Supporting ST dashboards
• Create adoption report for representing automation adopted and Automation Success work
• Maintaining, troubleshooting issues with Sync databases and supporting Sync databases