Technologies and frameworks: Hadoop, Apache Spark, AWS
Tools: and packages Microsoft Office, Microsoft Visio, Microsoft Power Point, Microsoft Project, Microsoft Dynamics CRM
Others: Git control system, Socrata, Kumu
IT Systems & Data Analyst
Confidential, Rockville, MD
- Managed company’s operations;
- Worked with stakeholders and clients to analyze business problems and formulate requirements;
- Performed acceptance testing for company’s Software Products (web - enabled database and web-application for legal marketing specialists);
- Managed projects: coordinated work of data team (2-4 people), contacted clients and provided product support;
- Data handling during integration. Ingestion of clients data into software database including data cleaning and normalization.
- Wrote scripts in Python and created Macros for Excel;
- Written Documentation and Knowledgebase articles.
Sales Operations Manager
- Performed sales analytics using data from various sources ( corporate CRM system, excel-data for previous years).
- Also generated highly confidential reports for the management of the company (sales, revenue, sales representatives work, solutions and equipment sold, sales forecasting);
- Drafted optimization processes within the company to support corporate functions, coordinated introduction of new regulations and procedures with heads of departments;
- Identified opportunities to improve business processes and corporate systems;
- High-level monitoring of procurement and project team work for strategically important contracts;
- Administered corporate CRM system: created new forms, reports and roles within the system;
- Built and maintained strong and effective relationships with suppliers. I managed to get ‘protection’ for many of our deals, increased sales revenue and managers motivation in projects with IBM, Cisco, etc.;
- Organized, updated, and maintained information about office policies and regulations on the corporate portal.
- Control of checkpoints of projects and weekly work status check;
- Sales reports and forecasting in Master Data Management (MDM) area;
- Making up technical documentation, presentations for potential customers and commercial offers;
- Organization and support of project knowledge database in MDM field.