SUMMARY:

• Development, training others in Remedy BMC 8.1 to users, Data Import into Remedy 8.1, Data Pump maintenance, SQL Oracle DB2 queries and field mapping into forms in Remedy 8.1, Relationship and Impact data, Reconciliation Engine, Normalization Engine, Integration and access to other data.
• Developer with 16 years of experience utilizing Remedy AR System, Oracle, SQL and Open Basic databases, UNIX, supporting the Confidential, Confidential and additional commercial clients
• Knowledgeable with BMC and ITSM including Incident, Problem, Change, Asset and Knowledge Management
• Ran database queries in Oracle and SQL

IT QUALIFICATIONS:

• Windows 2010 server
• Unix
• Solaris
• SQL
• Oracle
• MySQL
• DB2
• PostGre
• C++
• PHP
• ASP
• JAVA
• Open Basic
• VB
• Javascript
• VBscript
• HTML
• CSS
• .NET
• XML
• SOAP
• REST
• MS Office
• MS Project
• MS PowerPoint
• Git
• MS Excel
• MS Access
• Notepad ++
• BMC Remedy
• SQL Server
• Toad

EMPLOYMENT HISTORY:

Confidential, Bedford, MA

Remedy Engineer

Responsibilities:

• Database engineer, Asset management data load SCCM to Remedy, TADDAM, ADDAM, Remedy Developer Assistance, Seamless Data Pump, UNIX.

Confidential, Northborough, MA

Web Developer

Responsibilities:

• Created new databases, tables and stored
• Programs in .NET, PHP, JQUERY, JavaScript, VB Script, HTML, XML, SOAP, REST and CSS for developing a variety of web pages
• Creates web pages, documents, logos, design

Environment: PHP, JQUERY, JavaScript, VB Script, HTML, CSS, MySQL, .NET, POWERSHELL Server Maintained

Confidential, Bourne, MA

Web Developer

Responsibilities:

• Created new databases, tables and stored procedures using structured query language (SQL)
• Programs in PHP, JQUERY, JavaScript, VB Script, HTML, XML, SOAP, REST and CSS for developing a variety of web pages
• Creates web pages, documents, brochures, booklets, PDF’s, etc. for conventions, seminars, and presentations

Environment: SQL, PHP, JQUERY, JavaScript, VB Script, HTML, POWERSHELL, CSS

Confidential, Chelsea, MA

Developer - Internet Services

Responsibilities:

• Performed freelance work, web design and Flash animation design, outsourced to a variety of other companies
• Used MySQL, VB Script, JavaScript, HMTL, and CSS to create interactive web pages and stored procedures
• Designed unique HTML emails with active links
• Interacted directly with clients to define their requirements for development of services
• Administered and managed customer web sites and outsourced servers

Environment: MySQL, VB Script, JavaScript, HMTL, CSS, FLASH, HTML

Confidential, East Providence, RI

Developer

Responsibilities:

• Used .NET 2.0 Visual Basic and SQL to create stock profiles, designing the “behind the scenes” programming and mathematics
• Created new web programs for this investment group, and developed the computational mathematics to design pie charts, graphs, and for analyzing a portfolio of investment stocks

Environment: .NET 2.0, Visual Basic, SQL

Confidential, Boston, MA

Consultant

Responsibilities:

• Developed, planned and implemented new website designs for a stock portfolio company
• Used PHP and PHPlot, to create back-end code and design for charts and graphs
• Incorporated MySQL and PHP to enhance user experience with the website and with analysis of stock data
• Worked closely with client and design to their needs

Environment: PHP, PHPlot, MySQL

Confidential, Wareham, MA

Remedy Developer

Responsibilities:

• Contracted to support the Confidential, tracking assets and assisting end users with technical issues
• Used Remedy Action Request System (ARS) application including Incident, Problem, Change, Asset and Knowledge management
• Completed numerous classes on BMC, Management of Remedy, and ITSM
• Created new forms to collect data for input into Remedy
• Extracted old data from a SQL database and imported into Remedy
• Created active links in an old Remedy system to aid in developing trouble tickets for tracking technical issues
• Generated numerous reports from Remedy on tracked assets, inventory, users of Remedy, trouble tickets issue, resolution of trouble tickets, etc.
• Extracted data from user files to import into Remedy

Environment: Remedy Action Request System, BMC, ITSM, SQL

Confidential, Salem, MA

Business Analyst

Responsibilities:

• Created new tables, queries, stored procedures and keys in an Oracle database as the Oracle database designer
• Created a new claim intake system for insurance companies and improved active systems
• Establish new faxing and Electronic Data Interchange (EDI) transmissions
• Conferred with clients to resolve issues, discuss timelines, establish specifications and create client facing documentation
• Supported system changes for account specific needs and requirements
• Performed Quality Assurance testing of the system and database

Environment: Oracle, EDI

Confidential, Malden, MA

Customer Care Associate

Responsibilities:

• Resolved customer issues including billing errors, solved technical problems

Confidential, Andover, MA

Application and Web Developer

Responsibilities:

• Created ASP pages for external web sites for financial Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Solutions Management Applications
• Used SQL and ASP/ Visual Basic to store data on the tracking of resources, employee statistics, customer information, inventory, etc.

Environment: ASP, Visual Basic, SQL

Confidential, Maynard, MA

Web Developer

Responsibilities:

• Administered Remedy helpdesk ticketing system
• Used Remedy ARS application for helpdesk tickets with Incident and Problem
• Built ASP pages using VB Script and JavaScript for creating work pages that linked submitted resumes to open positions, and for employers to view resumes submitted
• Programmed in Visual Basic, and JAVA for web development
• Ran queries and wrote stored procedures for SQL
• Designed and created web pages in HTML, created multi-part newsletters, and created and edited custom clients pages

Environment: Remedy, Remedy ARS, ASP, VB Script, JavaScript, Visual Basic, JAVA, SQL, HTML

Confidential, Boston, MA

Developer

Responsibilities:

• Accountable for new clients set up in internal systems, and launched their new accounts
• Created new online programs for customers employees to utilized, to report insurance claims,
• Enhanced or repaired existing programs
• Loaded acquired policy data into the Open Basic database
• Established EDI transmissions for forwarding data to adjusters to complete insurance claims
• Performed Quality Assurance testing on other employees work
• Repaired old legacy and Y2K issues; trained new developers; maintained all existing systems
• Built and edited applications using Visual Basic, Open Basic, C++, UNIX
• Maintained Internet and Intranet systems with HTML

Environment: Visual Basic, Open Basic, C++, UNIX, HTML