Summary of Experience

• Over 10 years experience within the ITEnvironment in HealthCare, Financial, Ecommerce, Education and Publishing industries.
• Over 7 years experience in Technical Writing
• Design and Editing of various types of documents including Business Process documents, Business and Technical proposals, Training Manuals, Elearning modules, Vision documents, Business requirements, SRS, Help manuals, Product Manuals, FAQ’s, User manuals, Test plans and Test cases.
• Extensive knowledge of all phases of SDLC, from design to testing and production.

TECHNICAL ACCUMEN

Operating Systems:

• Windows 7, Windows XP pro, Vista, Windows Server 2008

Languages:

• SQL, C, XML, Visual Basic.

Databases:

• MS SQL Server 2000, MS Access97/2007

Internet Technologies:

• HTML, VB Script

Tools:

• MSOffice: MSVisio , Word, Excel, PowerPoint, MS Project; Adobe Professional, Robohelp, Captivate, SnagIt, Demobuilder, Rational Unified Process (RUP), Rational Rose, Rational Requisite Pro, UML, Win Runner, Test Director, Load runner.

PROFESSIONAL EXPERIENCE

Confidential,NJ 02/2008 present
Technical Writer
Project Details : Comstar Interactive’s wireless POS software Chargeanywhere provides payment solutions and a webbased payment gateway. The PCI compliant product suite provides real time secure access to data from mobile wireless devices.

• Facilitated meetings with business partners, developers and operations to identify the needs and requirements of the new system, documented and organized these requirements in the agreed upon template.
• Participated in developing centralized documentation repository for procedures, process flows and training records, available to all employees.
• Managed the development, coordination, documentation and training of new processes.
• Developed and managed detailed project plans to include resources, tasks, requirements, milestones and review points.
• Wrote complete SDLC Documents (Validation Plan through Production Release) for multiple validation projects and disaster recovery efforts.
• Created Test suite to document the QA cycle
• Created Quick Start Guides as well as User manuals for application both for clients as well as helpdesk staff.
• Created online click by click demonstration of the application using screen shots and flash
• Conducted training for both Support Staff and clients for initial use and troubleshooting ofof application integration
• Created accounts for clients to certify with the company before onboarding. Allotted permissions for use of application in the development environment.

Confidential,NY 04/2005 1/2008
Technical Writer
Project Details: Multiplan is a medical reinsurance company. It has one of the largest private PPO networks in the country. The provider nomination and credentialing project (PNC) involved implementing an inhouse nomination process for identified providers.

• Interviewed subjectmatter experts for source material, conducted reviews of technical content with development and system test teams, tested documentation against product.
• Managed documentation schedules in consultation with development and project management.
• Confirmed subject knowledge through feedback of crossfunctional sources.
• Verified the development of tractability matrices to link requirements to test cases.
• Wrote userfriendly, original documentation for updates and modifications
• Ensured strict compliance with standards and templates in relation to the writing of technical documentation.
• Submitted drafts of technical material for customer review and managed edits.
• Verified the clarity, completeness, accuracy, and quality of all technical documentation.
• Prepared and distributed ad hoc and urgent documents for software and hardware projects

Confidential, NY 09/2004 04/2006
Technical Writer
Project Details: Citigroup has Credit Risk Interface (CRI) to electronically expedite the credit approval workflow process. This system allows user to Credit approval workflow package, validate data, approve the workflow and complete the workflow. CRI maintains customer repository based on entity or customer. 

• Documented requirements from SME’s and development team and authored the requirement document.
• Created Use cases and business flow diagrams for SRS document
• Authored frequently asked questions document
• Created Test plan document and wrote test cases
• Created User manuals for internal training purposes.
• Participated in Integration and performance testing of application

Confidential,FL 10/20038/2004
Technical Writer 
Project: Create training manuals for corporate clients using various books and software.

• Cocoordinated research
• Gathered user requirements
• Developed project plan,
• Designed training modules
• Wrote and edited training manual
• Upgraded training modules based on user feedback

Confidential,NJ 1/200310/2003
Technical Writer
Project Details : Project consisted of developing an Ecommerce portal.

• Developed business plan document
• Designed set of standards and policy document
• Created software requirement specification document
• Created and maintained timeline to facilitate project
• Participated in planning Website Content
• Created and updated FAQ document as needed.

EDUCATION

MA: Educational Communication and Technology
MA: English Literature
Certificate: Technical Writing
Certificate: Quality Assurance Testing