SUMMARY:

• Systems integrator and software engineer with and a background in physics and mechanical engineering. Creative and results oriented with ten years of experience in the Information Technology field and five years of experience in customer support.

• Proactive and Reactive Monitoring
• Customer Communication and Service
• Developing Solutions
• Statistical and Numeric Aptitude
• Systems Analysis
• Teamwork and Division of Labor
• Software Development and Engineering

TECHNICAL SKILLS:

Operating Systems: Windows (7, 8, 10, Server 2003, Server 2008, Server 2012), OS X, Linux (Ubuntu, OpenSUSE, KaliLinux)

Programming Languages: ANSI C, C# C++, Java, Lua, Python, PowerShell, JavaScript, PHP, SQL

Database Software: Microsoft SQL Server 2008 R2, Oracle Database 11g

Other Tools: Notepad++, Wireshark, Microsoft PowerBI, SQL Server Integration Services, Git, SQL Server Reporting Services, Hyper - V, Excel, WinMerge

PROFESSIONAL EXPERIENCE:

Automation Engineer

Confidential - Redmond, WA

• Contributed to the development of the managed service platform MSPComplete by building generalized and customer-specific Runbooks.
• Authored PowerShell code for Runbook automation tasks as well as verbal prescriptive guidance
• Leveraged Confidential ’s MigrationWiz tool for automation; assisting partners in mailbox and file migrations and MSPComplete on-boarding
• Integrated software and services for internal Runbooks via API techniques
• Managed projects and workflow with Atlassian Jira

Migration Engineer

Confidential - Issaquah, WA

• Initiated and oversaw the transfer of onsite mailboxes and files stored in Exchange, Gmail, Lotus Notes and other applications to Office 365 or OneNote for various government bodies and defense contractors
• Reported the results of each assigned migration; recorded all status in the Industrialized Services Workflow Tool
• Using P0werShell, developed scripts utilizing various Modules to extract data from source and target endpoints
• Automated build processes for new customer environments, and authored documentation for them
• Implemented an interface to update SQL upon completion of a migration
• Actively monitored running tasks to identify migration failures, determine their causes and report the information to developers and to customers
• Collaborated with team members both local and international via Skype for Business
• Built pilot environments for new customers instituted performance tests and metrics to determine when they are ready to be used in production
• Remediated any mailbox cutover failures in a fast and timely manner
• Coordinated with clients for post-migration issues based on the scope of the migration type

IT Operations Manager

Confidential, Seattle, WA

• Managed software and hardware infrastructure for a 60-person manufacturing firm with multiple offices and salespeople across the country
• In cooperation with department heads, developed technology and hardware acquisition plans
• Spearheaded an IP cutover that successfully doubled network bandwidth and WAN IP Addresses
• Deployed and maintained SQL Server Integration Services on the enterprise network, creating a reflection of an Oracle-based Quantum Database in SQL to generate reports in a timely fashion with SSRS
• Managed a C#/.NET code base for JPE SmartBuyer, a web based purchasing system
• Revamped the company website and initiated periodic content updates to announce new part approvals
• Upgraded existing server architecture, reducing eight production servers down to three
• Virtualized existing application servers with Microsoft Hyper-V, allowing for portability to new hardware and scalability to adapt to business fluctuations
• Migrated an existing Exchange Server to Office 365 as part of a cloud-based infrastructure initiative
• Using SQL Server Integration Services, executed periodic ETL jobs for extracting data to and from Quantum, SQL Server and Microsoft SharePoint, using the data with SQL Server Reporting Services to generate enterprise reports
• Managed the company portal which was based on Sharepoint 2010; deployed a reporting dashboard for each department to review new and up to date information
• Utilized the Tableau software suite to assist the Sales Department in determining which regional markets were contributing most to revenue and seeing the most growth
• Instituted a means of scanning barcodes for consignment materials and notifying the Sales Department
• Directed a support team based in Hyderabad to handle issues with telephony, user software and permissions

Technical Support Analyst

Confidential - Richardson, TX

• Provided early detection and monitoring services for contracted banks and financial institutions operating ARGO software by reporting slowdowns, outages and other irregularities using Microsoft Performance Monitor
• Operated a custom web dashboard to determine if a customer's servers and workstations were meeting schedule, processing requests and initiating transactions
• Coded modules for ARGO Systems Management web application using HTML, JavaScript and XML; configured and deployed pilot servers for testing with IIS 7.0
• Conducted research on software errors and other faults, analyzing log files, transaction traces, scanned check images and memory dumps to determine the cause
• Offered customers with software support for ARGO’s Teller and Lending Applications, both over the phone, via e-mail and by teleconferencing
• Performed software Quality Assurance procedures, recreating issues in past software revisions and authoring documentation for replication
• Collaborated with developers and QA Engineers over Lync to solve problems and answer questions
• Debugged ARGO applications using Debug Diagnostic to isolate points where executables trapped and reported incidents to developers
• Compiled data for weekly status reports on individual customer environments, analyzing spikes and drops in data metrics
• Automated steps of the report generation process using Lua scripting, Visual Basic for applications and regular expressions

Developer / R&D

Confidential - Irving, TX

• Utilizing the Eclipse IDE, developed an Android port of a proprietary iOS application for the health insurance provider VSP
• Collaborated with a four-person team to develop an iPad add-on for the optometry industry that would measure the distance to a user’s face with a low powered laser
• Shared and collaborated on Java and C++ code with my team using Git
• Conceptualized and assembled prototypes of PFO products using Pro/E and Google SketchUp
• Established contact with parts suppliers and secured purchasing agreements, in person and over e-mail
• Created flowcharts in Microsoft Visio for the R&D Department’s projects
• Performed hardware and software support duties

Assistant Director of Information Technology

Confidential, Ft. Worth, TX

• Performed hardware and software operations and deployments for a 150-person law firm
• Maintained a directory service for corporate organization and updated user and group policies
• Acted as a technical liaison between the firm and the corporate headquarters for Pre-Paid Legal
• Instructed new employees on IBM AS/400 via iSeries emulation
• Cooperated with outside contractors to propose new data solutions to the owners of the firm, procuring new business hardware and software
• Configured and deployed Wyse Thin Client devices, managing them through Wyse Device Manager