Software Support Engineer and QA Resume

SUMMARY:

Four - year background in diverse facets of development, encompassing analysis, design, development, and execution of business applications.
In-depth knowledge of various platforms, software systems, and servers.
Extensive programming experience using C, C++, C#, VB.net, Java Android, PHP, CSS, HTML, JavaScript, VB.net, Java Android, PHP, Python, CSS,HTML, JavaScript,, JQuery, AJAX .
Highly knowledgeable and experience in SQL Server database and ETL tools and AWS.
Excellent communication skills with strong background working directly with coworkers and clientele to identify business objectives and establish requirements.

TECHNICAL SKILLS:

Tools: C, C++, C#, VB.net, Java Android, PHP, CSS, HTML/HTML5, JavaScript, VB.net, Java Android, PHP, Python, CSS,HTML, JavaScript,, JQuery, AJAX

Databases: MS SQL Server 2012, Oracle 10g/11g/12, MySQL

Operating System: Windows 7/8/10, Unix

Testing Tool::HP ALM 12.0/11.0/Quality Center 10.0, SQL Server, Atlassian Jira.

ETL Tools: Informatica 8.6/9.6, Data Validation Option DVO. Informatica 8.6/9.6, Data Validation Option DVO.

Software: Visual studio, Android Studio, MS Office Suite,Matlab

PROFESSIONAL EXPERIENCE:

Software Support Engineer and QA

Confidential

Completed all phases of software development life cycle including requirements, design, development, testing, deployment and support
Constructed user guides and documentation
Designed, developed and supported data interfaces
Designed, developed, implemented, and tested changes
Developed large and small scale web/database applications
Developed test cases / scripts for QA activities.
Documented design specs, standards, and developer guides or other technical documentation
Documented issues and problem solving process
Identified root cause for issues and developed workarounds or permanent fixes
Interacted with users to learn and document requirements
Interpreted analysis and implemented design solutions to meet requirements
Investigated and resolved application functionality related issues and provided support and troubleshooting as needed
Partnered with Systems Analysts to gather and/or clarify requirements
Performed unit testing / integration testing and strong TDD and BDD skills.
Provided functional applications with intuitive interfaces
Translated requirements into technical specifications for development
Worked with outside vendors of software applications to integrate processes and their tools
Provided software support in Payroll, Invoices and Disbursement for high profile clients like
AIG, Microsoft, DAMCO, PSO, Nestle etc.
Experienced with service oriented architecture.
Developed pages like Cheque Transfer, Head Count Verification, and View Individual Payroll etc.
Developed Reports in HTML, EXCEL and PDF format.
Experienced in writing test cases, test plans and executing and documenting test results.
Experienced in working with WATERFALL and AGILE Scrum environment.
Used SQL queries including joins sub queries for validating the data.
Hands on Unix Shell Scripts to understand the backend batch jobs status.
Experience developing SSRS reports.
Develop, analyze, troubleshoot and tune SQL queries, stored procedures, views, and functions.
Created tables and used insert deletion and update queries.
Implement complex business logic in SQL Server.
Worked on a project management system which allowed users to add projects, tasks and deadlines, simultaneously maintaining a display log of the projects with their statuses.
Flow of the Project: Module Class Project Task

Environment: Visual studio 2017, SQL SERVER 2014, UNIX, HP ALM, Informatica 8.6/9.6, Data Validation Option DVO. Informatica 8.6/9.6,Data Validation Option DVO.

Tools: VB.net, C#, .net

Computer Science Research Assistant

Confidential

Worked on Sematic Web.
Got to work with PhD Supervisors and assist in Projects
Worked on tools like Php, C#, SQL server.
Worked on Matlab for Image processing.

Environment: Visual studio 2017, SQL SERVER 2012, MySQL, UNIX

Tools: Php/MySQL, C#, .net, Python, Matlab.

Computer Science Intern

Confidential

Worked on database of the company.
Worked on SQL queries like insert update and fetch records.

Environment: Dreamweaver CS6, MySQL

Tools: Php/MySQL.

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