PROFESSIONAL SUMMARY:

• More than 6+ years of experience in developing business solutions using Microsoft Technologies like Microsoft Dynamics CRM and SQL Server.
• Expertise in Sales, Marketing and Service Modules of Microsoft Dynamics CRM.
• Expertise in Customization, Configuration and Integration of Microsoft CRM.
• Expertise in developing and deploying Plug - ins, Custom workflow activities and java script extensions for MS CRM.
• Extensive knowledge using MVC framework in the browser, developing event driven applications, building components using Ajax, jQuery, Object Oriented(OO) JavaScript, JSON and XML.
• Experience in working with Creating plugins and Custom Workflow.
• Extensively used Plugin Registration Tool to register Plugin & Custom Workflow Activities in CRM.
• Developed Custom applications using SOAP and REST based CRM Web Services.
• Proficient in designing, developing and deploying CRM/XRM applications to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
• Expertise in customization of Entity, Views, Web resources, Ribbons, Dashboards, Charts, Business Rules and Business Process Flows.
• Hands on experience in Azure services related D365.
• Expertise in client-side development using HTML, JavaScript, CSS, JQuery JSON, ODATA and AJAX.
• Thorough with designing and supporting business processes including Sales, Marketing, Customer Service, Field Service and Project Service in Microsoft Dynamics 365.
• Have good experience of SSIS (SQL Server Integration Services) and SSRS (SQL Server Integration Services), Dashboard customization with charts built from SSRS.
• Experience in database design, table creations, development of Stored Procedures, Views, Functions, Triggers, Complex Packages, Cursors, Indexes, PL/SQL Developer
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and Custom application development.
• Implemented code version maintenance/tracking using Microsoft Team Foundation Server (TFS), CRM Solutions.
• Good experience in Installing, maintaining and support AppDynamics Pro and AppDynamics for Databases which consists of three environments.
• Experience on multiple Applications from concept to Deployment and Production Support.
• Worked in all phases of Software Development Lifecycle (SDLC) including requirements gathering, analysis, design, reviews, scoping, coding, testing, debugging, documenting, building and deployment.
• Good experience in configuring and maintaining Defect Tracking system and preparing project reports for end-to-end testing using tools like QC/ALM and JIRA.
• Good knowledge/experience of both Manual and Automated Testing.
• Hands on experience in agile and scrum methodologies along with project management systems.
• Experience in implementing projects using agile and sure step methodologies.
• Experience in configuring and administering Unified Service Desk using Microsoft Dynamics 365.

TECHNICAL SKILLS:

CRM Technologies: Microsoft Dynamics 365, CRM 2016,2015,2013 & 2011

IDE: MS Visual Studio 2010, 2012 & 2015

Programming Languages: C# & SQL

SQL Server Technologies: SSIS, SSRS & SQL Server data tools

Web Technologies: HTML5, CSS3,Java Script, jQuery & XML

Data Base: MS SQL Server 2014/2012

PROFESSIONAL EXPERIENCE:

Confidential, TX

Dynamic CRM Consultant

Roles & Responsibilities:

• Design, develop, and test end-to-end MS Dynamics CRM applications encompassing user interfaces, application logic, and data modelling.
• Involved in implementing Microsoft Dynamic CRM 2016 On-premise (Configuration/Customization).
• Provided training and ongoing support for customers in report building, data quality and new integrations.
• Created, maintained documentation and conducted end user training while implementing and support CRM system.
• Develop interfaces and bridges using WCF SOAP Services between MS Dynamics CRM 2016 and existing enterprise applications for accurate and secure data flow within the enterprise.
• Extensively used application capabilities such as queues, activities, data import, charts and dashboards.
• Created teams and security roles to implement role-based forms.
• Involved in Dynamics 365 data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Developed JavaScript’s for entities in response to client side events on the entity forms.
• Integrated SharePoint and other web applications with MS CRM by using Iframe and MS CRM Web Services.
• Involved in Ajax scripting (jQuery framework) for dynamically loading user controls.
• Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#.
• Experienced working on ADX portal and Microsoft Dynamics CRM portal.
• Implemented code version maintenance/tracking using Microsoft Team Foundation Server (TFS)
• Involved in the design, development and support of the Charge Code Assignment and Time Sheet Approval using Microsoft Dynamics CRM Scribe Insight, SSRS, MS SQL Server 2012, and SharePoint Server 2010.
• Worked extensively on defining application functional requirements, Use Case, Test Cases, Application usability requirements, UI specifications and application process flow involved in the planning stages of migration to Dynamics CRM 2016.
• Consume data and services from other enterprise applications and update related CRM 2016 entities.
• Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
• Involved in doing CRM modifications such Plugins, JavaScript and C# Web Services for MS Dynamics CRM 2016.
• Gathered business requirements from business stakeholders and created BRDs.
• Translated BRDs to the functional specification documents.

Environment: MS Dynamics 365, 2015, 2016 On-premise, CRM SDK, C#.Net, Visual Studio 2012, ASP.Net, .Net Framework 4.0, SharePoint 2013, MS Outlook 2013, Power BI, Azure, HTML5, REST, SOAP, JavaScript, XML, SQL Server 2012/2008, Scribe, SSIS with Kingsway soft and SSRS.

Confidential, PA

MS Dynamic CRM Consultant

Roles & Responsibilities:

• Involved in requirements gathering, analysis, and project planning.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process.
• Created Organizations, business units, groups and their Relationships.
• Customized the Sitemaps, UI and used Ribbon Work Bench.
• Design and develop custom Plugins and Workflows, REST service using Web APIs.
• Customized Service module and Contract templates, entitlement templates, Service level Agreements and Product catalogue according to the business process.
• Worked on Unified Service Desk (USD)
• Involved in integrating CRM with SharePoint for document and record management.
• Developed Fetch XML based custom reports for CRM users.
• Used TFS to track the UAT and Production Issues.
• Performed Peer Code Reviews.
• Extensively used User interface controls which use JQuery to validate client side validation.
• Created the Dashboard front end using HTML5, CSS3, J Query, Boot Strap techniques.
• Worked on Site Map editing and Ribbon Customizations and Solutions.
• Worked on Microsoft Dynamics 365 Online, and the 365 platform, as it pertains to feature sets that integrate with Dynamics CRM solutions, including designing and developing CRM portals.
• Software development, web application development, MS Dynamics CRM customization, portal development for MS Dynamics CRM, CRM workflows design, JavaScript, development of reports for MS Dynamics, development of plugins, integration of Microsoft dynamics CRM with other systems.
• Developed plugins, workflows, dialogs, Azure, SSRS Reports, Html web resources for CRM Installing, developing, Maintaining and enhancing CRM portals in MVC Dynamic CRM installation, configuration of email router for incoming and outgoing email processing.

Environment: MS Dynamics 365, 2015, 2016 On-line, CRM SDK, C#.Net, Visual Studio 2012, ASP.Net, .Net Framework 4.0, SharePoint 2013, MS Outlook 2013, Power BI, HTML5, REST, SOAP, JavaScript, XML, SQL Server 2012/2008, Scribe, SSIS with Kingsway soft and SSRS.

Confidential, CA

MS Dynamic CRM Consultant

Roles & Responsibilities:

• Involved in requirement analysis, designing and development.
• Major role in the development of the web applications using ASP.NET, MVC 4.0, C#, Java Script, JQuery, ADO.NET and AJAX.
• Involved in development of Dynamics CRM, and the platform, as it pertains to feature sets that integrate with Dynamics CRM solutions, including designing and developing CRM portals.
• Used Sitemap Editor from XRM Tool Box for updating the sitemap in CRM System.
• Configured and Customized CRM using web based administration tools (form layout, Workflow design, Web resources, I frame and view creation, etc.)
• Used Pre and Post Images during Plugin execution phases for various complex Plugins.
• Used to throw custom Business Process Flows errors to cancel user transaction.
• Extensive experience in developing Custom Plugins using Plugin Context, Organization Context, Retrieve Multiple, Retrieve, Associate, Disassociate.
• Used Scribe for data migration.
• Developed Fetch XML based custom reports for CRM users.
• Created Custom workflows to calculate probability weighted revenue.
• Relocation of data from Excel Source to CRM using SSIS component of Kingsway Soft.
• Extensively used CRMSDK to perform operations on CRM Entities.
• Having hands on experience with ADX Portal and Microsoft Dynamics CRM Portal.
• Used SOAPUI to test the REST Web Service call.
• Working with API in .NET Framework.
• Used Entity Framework for database operations.
• Implemented Caching, Session state and Cookie Management, view state, POST and GET techniques.
• Work on improving and customizing the current CRM instance by use of Custom plug-ins, Web services, and Web forms.
• Successfully designed CRM tool training material and conducted training for all sales teams in all regions.
• Used Advanced find feature of MS Dynamics CRM 2015 created multiple views of system entities.
• Involved in Code reviews, Peer reviews for developing quality code.
• Customized Dashboards based on the custom reports and charts (requirements) created using Visual Studio test project and accomplished unit testing including both automated and manual testing.

Environment: Microsoft Dynamics CRM 2015 online, CRM SDK, C#.Net, ASP.Net, XML, ADX Portal, Web Services, IIS 7.0, GUI, REST API, JavaScript, HTML, XML, jQuery, SQL Server 2012 and Scribe, SSRS, SSIS, KingsWaySoft.

Confidential

MS Dynamic CRM Admin

Roles & Responsibilities:

• Installed and configured On Premise MS Dynamics CRM 2011 system for development and testing, configured server instance, created organizations.
• Involved in Development, Unit testing and Integration testing most of the critical modules in this project.
• Worked on workflows, Plugins, Web resources, Business Rules, Business process flows and form Customizations extensively.
• Customized and designed various Entities, Relationships and Workflows based on business requirements.
• Provided CRM end user training for case and service managements for department staff.
• Customized Workflows and Plugins for automated processes based on requirements from different departments to increase visibility and efficiency.
• Assisted the team in basic automated testing and deployment of the solution.
• Worked on setting up relationship between system & Custom entities.
• Used JavaScript on Load, Save and Changed event of CRM control.

Environment: Microsoft Dynamics CRM 2011, CRM SDK, JavaScript, ASP.Net 4.0, C#.Net, Visual Studio 2010, .NET Framework 3.0, API, SDK, IIS 7.0CSS, jQuery, HTML, XML, SQL Server 2008, SSRS, SSIS .

Confidential

MS Dynamics CRM Admin

Roles & Responsibilities:

• Conducted meeting to analyze the business requirements, security roles, and database management.
• Created custom entities and attributes to meet business requirements
• Involved in CRM customizations and configurations.
• Designed and integrated ASP.NET front-end using WCF Web Services and LINQ and implemented client side validations for Web-server controls.
• First point of contact for CRM business users and provided hands-on support to all departments that used CRM.
• Used Microsoft Dynamics CRM SDK, WCF and LINQ to interact with data from CRM system.
• Developed plug-ins for auditing, data synchronization and meet each other business requirements.
• Used solutions to translate requirements with proper dependencies
• Writing web applications with WCF access to CRM server.
• Used XRM to interact with data from the CRM System.
• Performed Data Migration using SSIS.
• Developed dynamic reports using SSRS.

Environment: Microsoft Visual Studio 2012, Microsoft Dynamics CRM 2011, Microsoft SQL server 2008, MVC, JavaScript, HTML, jQuery, C#, SSIS, SSRS, WCF.