SUMMARY:

• 6 years of experience in Software Quality Assurance testing and SDLC process with client/server and Web applications.
• Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control.
• Extensive knowledge and experience in all stages of the Software Development Life Cycle (SDLC) beginning from initiation and definition to deployment and support.
• Excellent knowledge in the areas of Healthcare, Financial, networking, UI, distributed computing, web and enterprise application development.
• Strong knowledge about USA health care IT domain and worked in Payer, Provider, Clinical IT, Pharmacy benefits, Membership & Eligibility and Claims related projects.
• Strong experience in Agile and waterfall methodologies of software lifecycle.
• Experience in Manual and Automation testing and development in client/server and Web Application with strong knowledge with QA practices and methodologies.
• Experience in System testing, functional testing, and supporting UAT testing, turning data into information.
• Work closely with core development team and business team during all phases of SDLC.
• Experience in Defining, Developing the testable requirements from technical specification, identifying inter - dependencies and maintaining test scripts using HP ALM, Quality Center and JIRA.
• Experience in recording and tracking defects through ALM and Quality Center.
• Ability to interact with cross-functional teams and worked closely with Business Analysts, System Analysts, and Developers to track down the requirements.
• Effectively Participate in Defects resolution, propose and design retest scenarios/cases/scripts, Maximizing work practices.
• Expertise in writing test strategy documents, estimates, status reports, accountability deck, capacity planning, and manual/automation test scenarios/cases/scripts.
• Involved in promoting repeatability, reusability (created regression test bed), efficiencies and cross-training to facilitate the development and maintenance of a matrixed organization.
• Provided guidance for creating and maintaining test data for regression for future releases.
• Worked on different types of testing including System, Integration, End to End and black box testing, functional testing, regression testing in STLC.
• Good programming skills in VBScript, SQL and experience in RDBMS including MS SQL Server and Oracle Databases.
• Extensively used Oracle SQL *Plus command prompt and Oracle SQL Developer to write and execute SQL Queries against Oracle Database.
• Experience in writing and executing SQL queries to perform Data Validation and Back end testing of databases to check the integrity of data.
• Expertise in developing, documenting and executing test cases manually and generated Automation Scripts using HP Unified Functional Testing (HP UFT), QTP tool.
• Experience in developing and executing automation Functional Positive, Negative, and Regression testing using HP UFT.
• Possess strong analytical, problem solving, commitment, organizational, presentation and detail oriented testing skills.
• Self-starter and ability to work independently as well as in team working towards achieving “Results”.
• Experience in conducting triage software defects and providing development staff with adequate information for remediation.
• Able to adjust priorities to multiple demands and unanticipated events as wells as adjust decisions and actions to new information.
• Attended daily scrum meetings, weekly retro meetings, back-log grooming, planning, maintain task boards.
• Experience in working closely with offshore/onshore QA and development team.
• Prepared and presented multiple sprint demos to product owner and team.
• Versatile team player with excellent technical documentation and communication skills.
• Highly motivated, self-starter and able to work independently and collaboratively within a diverse technical team.

TECHNICAL SKILLS:

Test Management Tools: HP Application Life Cycle Management (ALM), Quality Center, TargetProcess and JIRA.

Automation Testing Tools: HP Unified Functional Testing (UFT/QTP) with VB Scripting

RDBMS: Oracle, MS SQL Server and MS Access.

Database Access Tools: Oracle SQL Developer, SQL *Plus Command Prompt and TOAD.

Programming Languages: VBScript, JavaScript, and basic level of C language.

Application Server: IIS, Web Logic and Apache Web Server.

Mobile Platforms: Android, iOS and Windows Phone

Operating Systems: Windows 10/8/7, Windows Server 2008/2012

Virtualization: VMware Workstation and Oracle Virtual Box

PROFESSIONAL EXPERIENCE:

QA Analyst at Synchrony Financial

Confidential, Maryland

Responsibilities:

• Comprehensive knowledge of Financial and Banking systems, operations functions, systems, policies and procedure.
• Knowledge of applicable laws, regulations, financial services, and regulatory trends that impact assigned line of business.
• Experience in working with Agile Scrum Methodology, involved in full life cycle of the project, attended daily Scrums, Sprint Planning, and Sprint Review Meetings, update the test data as per the frequently changing requirement.
• Analyzed System Design Documents and involved in the review discussions of User Stories.
• Actively participated to developed Test Plan and Test Approach artifact with resource requirements and time estimates.
• Monitored and analyzed overall engineering performance by using different tools and ensure superior quality.
• Designed and developed Test Scenarios, Test Cases and steps for various Business Processes covering both positive and negative testing requirements.
• Used HP ALM for creating and documenting Test Plans and Test Cases and register the expected results.
• Extensively used SQL *plus and Oracle SQL Developer tools to access and manipulate Oracle 11G database and validated back-end testing.
• Configured the connection between MS Excel and HP ALM to store requirements and test cases into ALM.
• Isolated test cases for manual and automated testing and also established a regression test suite, both manual and automation, to assure the stability of AUT.
• Participated in reviews of user interface; assess the usability of assigned subsystems
• Performed manual cross-browser Testing and as well as cross platform testing.
• Utilized HP Application Life Cycle Management (ALM) to track, report, and manage defect throughout the test cycle and attended Defect Status Meeting on daily basis during testing cycle.
• Used HP Unified Functional Testing (HP UFT/QTP) for making automation script.
• Created scripts from the scratch. Proficient in script enhancement using parameterization, Optional Step, Regular Expression, Check Points etc.
• Created Data Driven Scripts to reduce script maintenance time.
• Created function library to store reusable functions for better code reusability.
• Created Shared Object Repository and incorporated the shared repository file with the scripts to reduce scripts maintenance time.
• Extensively used descriptive programming method to generate automated scripts.
• Configured HP ALM and UFT to store automated scripts into ALM.
• Maintained bug lists for critical issues using HP ALM defect section.
• Responsible for back-end testing/database testing, which was done using SQL queries.
• Expert in manipulating the database by using Oracle SQL Developer and Oracle SQL *Plus Command Prompt.
• Set-up, coordinated system and UAT testing with Business Analysts and end-field users after the applications were all set.
• Coordinated application defects and enhancements to ensure proper escalation.
• Developed reports to document findings and trends in the principal review process and recommend policy or procedure changes to management.
• Generated daily status reports, weekly reports, defect reports and testing summary Reports.

Environment: Java/J2EE, VBScript, ALM, HP UFT, Oracle 11g/12c, MS SQL Server 2008/2014, SQL, Oracle SQL Developer, Windows Server 2008/2012 and IIS.

Retail QA Test Engineer

Confidential, NYC, NY

Responsibilities:

• Involved in mapping the design documents, reviewed the Used Case Design documents and Business Requirements into QA tasks and communicate complex technical issues to non-technical teams and Agile, Sprints, User Stories, Daily Scrum, Sprint Backlog & Retrospective Meetings.
• Experience in performing functional and non-functional testing for Mobile applications running on various Operating Systems like iOS, Android, etc., understanding specifics of the Native or "Mobile Responsive" applications.
• Reporting to the Manager of Analytics & Optimization, as an analytics implementation will work with the analytics team and key stakeholders to provide the following for all banners across MK Digital, Implement accurate tracking for all new features launched on-site., Audit existing tracking on a weekly basis and search for tracking improvements & efficiencies. Work with the rest of the analytics team on Reporting and Analytics and become an expert in all things Adobe Analytics and SiteSpect etc.
• Participate in the Overnight and Weekend Production Support rotation in addition to normal Business Hours and analyze and investigate breaks and perform various Adhoc request, development and execution of QA/UAT testing for production fixes and enhancements and develop strategies for recurring production issues which require manual intervention.
• Support to the Distribution Center on Manhattan Associates - DOM & WMS products, provides forecasting models and auto picks the each item, Multichannel, Assortment, Store Cluster and Promotional Planning etc.
• Knowledge of SiteSpect, using web and mobile site optimization platform, enabling online business.
• Experience with Omniture to analyze web traffic and site behavior to support business decisions and deliver on improved customer site experience or business growth (sales, margin, traffic and conversion), Used BCC assistant for getting the test data from production by executing the SQL queries based on the requirements criteria and develop process for Data Analysis and testing Data flow.

Software Quality Assurance Tester

Confidential, Glen Burnie, Maryland

Responsibilities:

• Assisted in the development and delivery of appropriate training solutions through monitoring and analyzing data according to Johns Hopkins HealthCare department policies and procedures.
• Experience in defining detailed application software test plans, including organization, participants, schedule, test and application coverage scope.
• Experience in gathering and defining functional and user interface requirements for software applications.
• Strong analytical experience in developing detailed business level test scenarios and individual test events and scripts based on functional and business requirements.
• Experience in developing detailed design level test scenarios and individual test events and scripts based on multiple user groups and detailed user interface design requirements.
• Experience in developing, reviewing and managing requirements traceability requirements, application components, test cases, test case execution results.
• Experience in defining and executing test data acquisition, including production data set selection and extraction and test data generation, as well as manual data preparation.
• Developed test case template and implement the template within the testing team to write test cases in a systemic basis.
• Experienced writing test cases in MS Excel and HP ALM's Test Plan section.
• Mapped requirements to test cases, provide traceability to requirements, create test sets, and selectively run tests both manually and using automated test scripts.
• Used HP ALM defect section to report defects to development team.
• Clearly communicated defects with developers and updated comments in HP ALM.
• Configured connection between MS Excel and ALM to store requirements and test cases into ALM.
• Isolated test cases for manual and automated testing, and also established a regression test suite, both manual and automation, to assure the stability of SUT.
• Performed backend testing to validate the data using Oracle SQL Developer and added SQL queries to the required Test cases.
• Wrote complex SQL queries using SQL *Plus to validate backend functionality of the application.
• Performed Functional testing, Negative testing, Positive testing, Boundary testing, Regression Testing, End to End testing and User Acceptance Testing.
• Worked with the Developers and Test Lead to verify the Test Cases.
• Created the Requirement Traceability Matrix.
• Supported End-to-end testing and created Test Data according to the scenarios.
• Regularly followed up with development team to discuss defects identified during Testing.
• Developed test cases and scripts using HP LoadRunner for Load and Performance testing of the application by creating Virtual users scripts.
• Parameterized input test data in order to reduce data caching and create real world heavy load on application server and database server.
• Enhanced VuGen scripts by implementing manual correlation to handle dynamic values including session ID, date and timestamp.
• Created Load test scenario and added number of Vusers and schedule scenario to execute.
• Designed Performance test scenarios using LoadRunner conducted Stress Test and analyzed the results.
• Involved in the End-To-End test and responsible for the Quality Assurance of this application to complete in record time.

Environment: Windows Server 2008/2012, Oracle11G, ASP, HTML, SQL, TOAD, PL/SQL, Quick Test Professional (QTP), HP Quality Center, HP Load Runner.

Software Tester

Confidential, Atlanta, GA

Responsibilities:

• Identified resources and activities required for each phase of testing
• Analyzed business requirements, functional specification, and required testing documents.
• Executed test cases manually and updated test statuses accordingly using HP Quality Center Defect Management Center.
• Investigated customer problems referred by technical support.
• Provided technical support during software installation or configuration.
• Planed test schedules or strategies in accordance with project scope or delivery dates.
• Designed test plans, scenarios, scripts, or procedures.
• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Reviewed software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
• Developed standards, methods to determine product quality or release readiness.
• Effectively logged, tracked, and verified resolution of software and specification defects.
• Documents all phases of the Systems QA process.
• Participated in bug review and daily stand-ups to provide QA estimates.
• Worked closely with team members and proactively communicated issues to developer, which reduced turnaround time in fixing issues.
• Interacted closely with developers, environment people, team manager, Technical lead and team members for feature issues and discussion.
• Ensured that all defects were logged and resolved prior to production deployment.
• Provided test demos and conduct test result walkthrough for key stakeholders.

Environment: .NET, Java/J2EE, VBScript, ALM, HP UFT, Oracle 11g, MS SQL Server 2008, SQL, Oracle SQL Developer, Windows Server 2008, IIS.