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Application Support Analyst Resume

Orangeburg, NY

PROFILE:

Highly motivated Application Support Analyst with programming & analytical skills, eager to apply them in a team - orientated culture with a software development firm where they could contribute to productivity and efficiency. I have a keen interest in backend web / API development in Python and DevOps Engineering.

SKILL:

Standard Software: PyCharm, Xcode, PhpStorm, SoapUI, Postman, Eclipse, Git, Jenkins, Travis CI, Docker

Programming Languages: Python (Flask/Django/PyTest), C++11, SQL(My/Postgre/Oracle), Apache Ant, Unix/Linux(Solaris/RHEL/CentOS)MongoDB, PHP 5/Laravel, Java, HTML5/CSS3/JS

WORK EXPERIENCE:

Confidential, Orangeburg, NY

Application Support Analyst

Responsibilities:

  • Monitor MTAS(Mobile Telephone Activation System) Application for issues/stability in Unix and SQL.
  • On - call / Emergency Management Support
  • Perform MTAS Application releases using Unix and Jenkins.
  • Support, Test, and Validate any Change Control that might have an impact on MTAS back end and/or UI.
  • Perform Morning Health Check of MTAS Application in Unix and Jenkins.
  • Perform throughput and UI functionality tests.
  • Perform network rehomes and connection changes on network elements.
  • Perform XML validations in support of network and billing systems changes.
  • Update expiring OMP/Nortel passwords and generate new SSH keys for network element access.
  • Resolve trouble tickets directed to MTAS Support in Jira / Service Now.
  • Support stolen/non-pay loading requests.
  • Replicated UAT environment in AWS, tested API endpoints.

Confidential, Valhalla, NY

Computer Science Tutor

Responsibilities:

  • Assisted College level Computer Science students in their understanding of C++ and Java.
  • Organized weekly meetings for the Computer Science Club.

Confidential

Application Support Analyst

Responsibilities:

  • Implemented Drivers/Teams/Users models and endpoints.
  • Request are parsed using reqParse and response objects marshaled to json.
  • Implemented authentication using JSON Web Tokens (Register/Login/Logout/Refresh token).
  • Designed and implemented database with Confidential .
  • Implemented system, integration and unit test for all models and endpoints using Unittest.
  • Implemented automated test suite in Postman.
  • Integrated with Confidential to run Unitttests every time repository is changed.

Confidential

Application Support Analyst

Responsibilities:

  • Wrote a parser in Python using lxml to parse Confidential .tcx files.
  • Files parsed for lat/long, elevation, time and distance data, then formatted to be consumed by Google maps API for display.
  • Backend portion of application written in Python using the Flask framework.

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