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Software Engineer Resume

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Atlanta, GA

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SUMMARY:

  • Eight years of experience maintaining highly available software systems in a fast - paced, enterprise level, 24x7 production environment.
  • Specializes in the implementation and management of fault tolerant applications.
  • Ability to learn quickly and succeed in the instruction and management of groups.

EXPERIENCE:

Software engineer

Confidential, Atlanta, GA

Technical Environment: AWS, Windows 2008 R2, Tableau, Perforce, MS SQL, Linux, JIRA

Responsibilities:

  • Design, implement and build out customer environments using AWS services.
  • Configure and implement monitoring and logging services to ensure the high availability of enterprise applications.
  • Support the data loading, analytical, and reporting environments for FCR product. Oversee SQXML transformation scripts that process customer data into the data mart. Facilitate incident management and provide root - cause analysis for issues found within the data capturing, transfer, processing, backup/storage, reporting and security processes.
  • Assist in the facilitation and execution of monthly maintenance activities in an environment that runs Microsoft Windows.

Production support Engineer

Confidential, Atlanta, GA

Technical Environment: Linux, Java, JIRA, MSSQL, Splunk, Shell Scripts, Keynote, Gomez, Solr, MongoDB, Logstash, Manage Engine

Application Support engineer

Confidential, Atlanta, GA

Technical Environment: Linux, Java, DART, Shell Scripts, PLSQL, Speed Shift Media, Keynote, Adlex, JBOSS

Technical Anaylyst

Confidential, Atlanta, GA

Technical Environment: Unix/Linux, Informix Database, Shell Scripts, MySQL, VPN, SSL

Responsibilities:

  • Provide 24x7 on - call support for banking rewards and loyalty web-based platforms. Perform root cause analysis utilizing knowledge of Java Apache Tomcat, MSSQL, HTML, Apache Solr, Logstash and Splunk to prevent/solve critical production environment issues.
  • Collaborate with the Development, Project Management and Architecture teams to transcribe a variety of documents, including standard operating procedures such as run books, incident logging in JIRA and Service Desk, and training documentation in Confluence.
  • Implement Manage Engine Applications Manager across seven platforms, including multiple server, application server, database, and end-user monitors in order to prevent downtime. Create or edit Keynote monitoring scripts to monitor and analyze end user performance.
  • Manage the development and organization of the Engineering Application Support training program as well as instruct and develop training documentation.
  • Act as a steward for the IT Operations Readiness Review Board and assist Project Managers to successful product launch.
  • Serve as DART Enterprise Application owner and support the configuration of its corresponding servers, user interface/administration, and advertisement provisioning to Confidential . Work directly with end-users to provide root cause analysis and resolution.
  • Provide quick and effective Tier III on-call support for multiple inbound/outbound calling applications. Utilized ticketing system to efficiently prioritize internal and external customer expectations, document issue, root cause, and resolution to ensure the highest level of customer satisfaction.
  • Maintained in depth knowledge of company products in order to perform effectively in a fast-pace, high-pressure environment.
  • Developed written documentation and verbal presentations to transfer knowledge and impart product expertise to on-boarding employees and new clients.

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