Developer/Software Engineer Resume Lake Buena Vista, FL - Hire IT People

SUMMARY:

Continuous learning & achievable results in infrastructure engineering and systems administration in both Windows and Linux environments.
Proven ability to see projects to completion with customer service and C - suite satisfaction.
Value creation through trying new things, developing unique ways to solve problems and hands-on support and dedication to achieving technology success.
Excels in professionalism and high-paced environments while maintaining calm and focus in achieving end goals.
Increased ease of use and abilities with various monitoring tools and applications
Formed proper plans for new users and development of new team for abandoned applications
Replacement of tools and applications deemed no longer viable or useful for cloud architecture
Redesigned new event management architecture for NOC with guarantee transport of mission-critical alerts for worldwide enterprise

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential - Lake Buena Vista, FL

Developer/Software Engineer

Responsibilities:

Responsible for the availability and uptime for the Automated Ticketing Systems for guest ticket purchases, SnApp for Auto Plazas and FastPass attraction clocks.
Monitoring and resolving issues or escalations to various other teams for remediation.
Dedicated to the positive experience of ensuring guests entering parks have little to no latency and the stability of connected WinCAS, WinTOR, and other custom applications working in harmony.
Shift work support monitoring various ATS owned applications while full time cast members focused on SnApp deployment project.
Utilized Splunk and SiteScope to ensure uptime and proactive response.
Conducted troubleshooting using above tools, Windows event logs, Tomcat logs, and CodeSite.
Worked to understand pain points full time cast members faced and worked to resolve issues while remaining positive and knowledgeable regarding the Disney IT environment.

Confidential- Tampa, FL

Systems Administrator

Responsibilities:

Managed and maintained enterprise monitoring tools residing on Windows, Redhat & SaaS systems including Dynatrace APM, Splunk & Splunk Cloud, AlertSite, Microsoft SCOM, Nagios XI, CA Spectrum, eHealth, NetFlow & SOI.
Performed for first time users and new features
Researched various SaaS tools to use as replacements for systems either end of life or no longer useful
Administered users & groups for access to tools based upon roles and level of ability
Maintained dashboards for various users in different systems to assist in early response of issues
Groomed monitoring systems alerting capabilities to remove non-valid alarms and better command center visibility

Confidential- Nashville, TN

Infrastructure Engineer

Responsibilities:

Administrator and developer of enterprise worldwide monitoring tools requiring 24/7/365 and low latency abilities across 6 continents and in 10 countries.
Monitored and maintained several hundred Windows & RedHat alerting system applications including Microsoft SCOM, Paessler PRTG, Nagios XI, Dell Foglight, CA Spectrum, Riverbed OpNet & Dashboards, and AWS CloudWatch.
Responsible for AWS Web Application Firewall, TIBCO, CA SiteMinder, Micro Focus Voltage, and RSA.
Migrated Nagios Core to Nagios XI for better dashboards and alerting capabilities
Redesigned NOC incident management by migrating event ticket creation to Evanios (ServiceNow)
Trained company on Nagios XI and creation of webinars for future user use and deployment of Ansible
Upgraded monitoring applications and operating systems and deployment of self-healing capabilities
Participated in Office 365 rollout to worldwide enterprise

Confidential - Nashville, TN

Technology Operations Center Engineer

Responsibilities:

Provided worldwide NOC support and configuration of thousands of Windows & Linux server systems in a systems engineering capacity through phone, email and emergency assistance.
Monitored enterprise using Nagios Core, Paessler PRTG, Microsoft SCOM, SolarWinds Orion, & Dell Foglight. Incident management tools include CA Service Desk and ServiceNow.
Maintained incident and security bridges for worldwide enterprise and creation of runbook/knowledge articles for Nashville & Manila NOC.