SUMMARY:

• Total 11 years of industry experience.
• Possess insightful and in - depth experience of 6 years as a Technical Lead.
• Ensure production and performance SLAs are met and escalate issues which need attention.
• Knowledge and experience in Web based applications/Micro Services / architecture (s, IIS, Web Services)
• Deep knowledge of development, integration, and deployment tools and technologies, especially security aspects of these tools including static code analysis and screening for common vulnerability and exposures.
• Knowledge of GIT, Jenkins and Continuous Delivery tools.
• Perform test support for End to End projects and maintain end to end Database environments.
• Responsibility for Batch job monitoring and troubleshooting.
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Continuously work towards making improvements in the release process.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Validation of scripts and ensure they are risk free - automation tools used to build, integrate, and deploy software releases to various platforms.
• Participate in CAB meetings to discuss release scope and/or roadblocks.
• Responsible for monitoring business applications and services in production
• Strong Experience in Deployment and troubleshooting experience.
• Knowledge of Cloud (private cloud, public cloud etc.) environments like AWS.
• Experience in conducting and handling Resiliency Management activities such as DR, SR & HA tests.
• Experience in conducting A/B testing and sticky session test.
• Strong knowledge with user ticket management, Incident Management, Problem Management and Change Management.
• Specialize in Web Development, Maintenance and Operations Support with Microsoft suite of .net technologies.
• Expert in Blue Green deployment approach.
• Knowledge of SAP Change management process/Charm.
• Well-versed and experienced in Continuous Service Improvement.
• Handling all High Priorities (P1/P2) Production issues and managing the Production environment.
• Strong understanding of application operations including networks, firewalls, load balancers and storage.
• Good knowledge of Investment Banking domain (BFSI), Utility Domain and Private Equity.
• Creating Branches, tags and providing ADO-Azure DevOps (formerly VSTS) user access to all developers in the organization
• Knowledge of Red hat /CentOS Linux distributions.
• Knowledge of LDAP and Active Directory.
• Well acquainted with Waterfall and Agile methodologies.
• Directly engaged in hands-on development, research and mentoring in support of driving modern engineering practices including: CI (Continuous Integration), CD (Continuous Delivery), Continuous Health Monitoring, Distributed Tracing, Audit Logging, Live Metrics and Containerization
• Knowledge of APM tools like CA Wily Introscope, Appdynamics, Solarwinds, and Splunk
• Knowledge of Robotic Process Automation tool- Blue Prism.
• Experience of managing IVR/Genesys /Call center applications.
• Hands on management experience leading highly technical teams that developed, implemented and sustained Technology Solutions, Policies, Standards and Processes at an Enterprise level utilizing ITIL and Sig Sigma methodologies.
• Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible
• Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date

TECHNICAL SKILLS:

Technologies: C#,MVC,AWS

Databases: SQL Server 2012/2008/2005/ Mongo DB

Domain: BFSI (Banking and Finance), Utility

ITIL Tools: Service-Now,HPSM

APM Tools: CA Wily Introscope, Splunk, Solawinds,Sitecope,Google Analytics,AppDynamics,JIRA,HP ALM

DevOps Tools: Jenkins, GIT,Vagrant,Dockers, Azure DevOps

PROFESSIONAL EXPERIENCE:

Confidential, Jackson, MI

Senior Technical Lead

Technologies Used:

• C#, Sitecore CMS, Docker, Jenkins, Azure DevOps, GIT
• AWS services (EC2, S3, Route53, SQS, IAM, CloudWatch, CloudFormation)
• MongoDB

Responsibilities:

• Experience of ISU (Industry-Specific Solution for the Utilities) CRM and Billing process.
• ESRI and Outage management experience.
• Analyze requirements/User stories at the business meetings and strategize the impact of requirements on different platforms/applications.
• Implemented CI/CD process using Jenkins for global development team, allowing for dozens of code updates per hour with zero downtime
• Automated build and deployment process with Jenkins and ADO-AzureDevOps (VSTS), eliminating 80% of manual work.
• Manage SLAs with internal and external teams as well as 3rd party vendors
• Handle day to day issues including daily health checks of applications and processes, working closely with End users, Development staff and Infrastructure teams, to prioritize and resolve tickets or provide work around.
• Work on implementing and supporting scalable systems, Cloud (internal/external) based solutions within organization.
• Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
• Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
• Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
• Participate in and manage Incident Management and Problem Management processes to resolve Production issues and root cause analysis, resolution, and reporting
• Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
• Perform or enable Deployments, Post-release testing after application upgrades and/or releases. Perform desktop testing on disaster recovery environments
• Participating in Cyber security Code review using Checkmarx tool.
• Create/Modify the scripts written to run daily, weekly and monthly batch jobs to retrieve data from both .NET and SAP systems using Redwood tool.

Confidential, Washington, DC

Senior Technical Lead

Technologies Used:

• C#, ASP.net, VSO/GIT, IBatis, Telrik controls
• SQL Server 2016

Responsibilities:

• New customize solution for IFC- International finance corporation
• Requirement gathering, Analysis and Design of application Architecture.
• Customize Investran by adding bulk excel upload in Portfolio solution.
• System design and development to address the existing issues/drawbacks of the manual process.
• ETL feeds management for data from ACBS/Idesk and Equity Outbound.
• Developed the whole ACBS deal flow using .Net and Sql Server.

Confidential, Jackson, MI

Senior Technical Lead

Technologies Used:

• C#, ASP.net, MVC 5,Visual studio online/GIT, Kendo js, Ifactor API
• SQL Server 2012

Responsibilities:

• Requirement gathering, Analysis and Design of application Architecture.
• Used MVC pattern for Billing module and ACH transactions.
• System design and development to address the existing issues/drawbacks of the manual process.
• Scheduled batch jobs in Redwood with the help of Run team.
• ETL feeds management for billing data from PO/BizTalk server.
• Technical Lead on implementation of the system
• Created detailed design document and Installation manual.
• Web Service deployment on Server with Visual Studio Online (VSO) and GIT.
• Implemented CI/CD process using Jenkins for global development team
• Unix Shell Scripting to fetch files from server.
• Involved in bug fixing during the project implementation.
• Windows Power shell knowledge for logs review.
• Code review knowledge from VSO.
• DEV Ops hands on to deploy applications.
• Prototypes, Proof of Concept and Demonstration of application.

Confidential, Danbury, CT

Project Lead

Technologies Used:

• C#,ASP.net framework 3.5, Unix Shell script
• SQL Server 2012

Responsibilities:

• New modules Confidential Capital Bank application
• Requirement gathering, Analysis and Design of application Architecture.
• System design and development to address the existing issues/drawbacks of the manual process.
• Scheduled batch jobs in Appworx with the help of Run team.
• ETL feeds management for Bank data from BI server.
• Using uDeploy and Jenkins to deploy the code.
• Bank deals were flowing through MQ (ESB) as middleware.
• Web Service deployment on Server.
• Unix Shell Scripting to fetch files from server.
• Involved in bug fixing during the project implementation.
• Developed Stored procedure with complex business logic using PL/SQL

Confidential

Senior Software Engineer

Technology Used:

• Microsoft .NET, Service-Now, CA WILY-Introscope,Splunk,Topaz
• SQL Server 2008, Oracle

Responsibilities:

• Provided L2 support for all data products to all business partners and direct customers.
• Responsible for Analyzing all the documents, Runbooks that are required to support application like Functional Requirement Specifications, System requirement specification etc.
• Scheduled batch jobs in Appworx with the help of Run team.
• Worked as CA Wily Introscope admin to setup Monitoring on all supported applications.
• Maintained bank deal flow mechanism to flow through complex systems like Seibel and Salesforce.
• Responsible for monitoring application using tools like CA Wily Introscope and Splunk.