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Technical Support Engineer Resume

Newport Beach, CaliforniA

SUMMARY:

  • An analytical and highly experienced technical support professional with over 10 years of broad - based expertise in records management, customer service, high volume call centers, and conflict management. Collaborates with multiple departments and clients, and takes on additional responsibilities to resolve complex network issues. An efficient and organized producer with an eye for detail, who ensures the timely completion of objectives in a time-sensitive, fast-paced, environment.

PROFESSIONAL EXPERIENCE:

Confidential, Newport Beach, California

Technical Support Engineer

  • Receive incoming phone calls for production server environments for up 250+ servers.
  • Provide communication and assistance to non-technical users.
  • Check and troubleshoot Server 2008, 2012, Linux servers, SQL Databases.
  • Provide SQL server support and maintenance.
  • Troubleshoot hardware, software and network problems by using C# and PowerShell create tools- which enhance my team’s ability to support customers.
  • Prepare, log, and monitor cases in NetSuite. Perform proactive maintenance, and inspection of said cases. Follow up with client, if necessary.
  • Provide support for HP RAIDs.
  • Train new employees.
  • Created a resource library to training new employees and knowledge base.
  • Collaborate between numerous departments within the company in an effort to provide expert level service.

Confidential, Irvine, California

Resource Management Coordinator

  • Supported all levels of management in regards to maintaining attendance for the call center.
  • Responsible for weekly/monthly operational reporting (AD level and Call Center overhead).
  • Served as a contact or data/reporting subject matter expert for cross-functional analysis, projects and processes from representatives specific to AD.
  • Build and maintain strong communications and partnerships with peers, teammates, senior management and key departments related to Resource Management.
  • Maintained confidentiality of highly sensitive matters related to the function.
  • Worked with IEX, Excel, Attendance Database, Access and other Web-based applications

Confidential, Irvine, California

Financial Services Coordinator

  • Assisted customers with making adjustments and payment arrangements on their accounts which benefited both the customer and the company.
  • Kept an overall high performance on monthly score card.
  • Served a high number of customers while offering impeccable service.
  • Performed Add/Change/Delete requests.
  • Assisted with technical escalations.

Confidential

Office Manager

  • Provided support for the funding, escrow, processing, underwriting, and funding departments.
  • Maintained and develop customer relations and support the direct sales market.
  • Captured and communicate comprehensive client campaign goals and details for marketing
  • Sourced and built loan programs. Process files to fund loans.
  • Communicated selling needs and industry trends to marketing and production teams
  • Priced loan amounts and quoted fees based on borrowers application

TECHNICAL SKILLS

Excel, Word, Outlook, Windows, NetSuite, Linux, Signiant, Lync, 10-key Calculator, Shoretel.

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