SUMMARY

Accomplished software engineer with 21 years of extensive experience in system analysis, programming, project management, and testing. Highly proficient in programming, technical architecture, testing, support documentation, data mapping, developer training, and support for both testing and production organizations. Recognized for his strong ability to lead, meet deadlines and manage teams both nationally and internationally, utilizing corporate adopted Six Sigma strategy, he brings a diverse skill set and creative drive to thinking outside the box to find unique solutions to difficult engineering problems.

TECHNICAL SKILLS

Programming Languages/Tools: UNIX, FBF (v2.43, v6.0, v6.3), AmDD (v7.0, v7.5), Oracle DB, DB2, C, C++, COBOL, SQL, PL/SQL, Sybase Powerbuilder, FusionWorks Management Centre (6.0, 8.0), Winrunner, and XML. Training in Java and J2EE.

PC Software: MS (Excel, Word, Access, Visio, PowerPoint, Project, Live Meeting, Net Meeting, XP Professional, NT, 2003), TOAD, FTP, XDMCP Direct, Extract Viewer, HEX Editor, Attachmate, Quality Center, Dimensions, Citrix, Express, P8, Prism, Splunk, Camuda, Agile

PROFESSIONAL EXPERIENCE

Confidential

Sr. Consultant

Responsibilities:

• Provided initial investigation of issues to ensure proper teams are engaged with the required errors, logs, and any other support information required for resolution.
• Engaged and worked with application dev/testers/defect managers/platform leads to quickly resolve defects.
• Ensured that the defect is being pushed to meet defect SLA requirements.
• Reduced the time between initial code testing and deployment into production.
• Monitored CCR War Room for resource engagement requests.
• Adhered to engagement and escalation processes.
• Provided status to triage team for real - time internal reviews
• Attended Release Burndown and Defect Status Calls to provide defect status to senior management.
• Created and managed defects status via Quality Center.
• Created test status reports.

Confidential

Sr. Consultant

Responsibilities:

• Provided engineering expertise to troubleshoot and create solutions and configurations surrounding the Mediation Module.
• Processed all usage for Data GPRS, MMS, SMS, Voice, MVHS, Wireline, WebRTC, and U-verse for E2E Labs, PMOSS, and LS ODR.
• Provided test data for the Functional testing scenarios requiring mediated and unmediated events.
• Maintained tools/automations to assist in troubleshooting, debugging and support for Mediation.
• Investigated, analyzed, debugged and reproduced issues surrounding Mediation application.
• Executed E2E test procedures both manually and by automated tools.
• Gathered and documented the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage.
• Coordinated with Mediation Development, Infra, ADBA, CMG, Atlas, OCG, ILB and Enabler teams/peers on the resolution of issues across multiple development and testing locations.
• Contributed to the design of test scenarios and performed peer reviews of test cases.
• Participated in and contributes to internal and external design reviews of testing materials.
• Performed functional, regression and performance testing for Confidential &T mobility.
• Utilized IAM to control access to Mediation environments.
• Created test Strategy, test Plan and test Schedules.
• Coordinated with Business stakeholders for financial control testing planning activities
• Supported environment and code drop preparations
• Supported test data setup needed for keying scenarios.
• Validated test scenarios results.
• Participated in brainstorm sessions to solve problems.
• Performed shake-out testing for environment setup, new applications, and code drops

Technical Environment/Tools/Methods Used: Openet-FusionWorks Management Centre, HP-UNIX, Linux, PL/SQL, Developer, Toad, Putty, Quality Center.

Confidential

Sr. IT Consultant

Responsibilities:

• Provided senior level programming and testing as required.
• Provided process, data and object modeling in a variety of application and database environments.
• Provided database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Provided technical architecture analysis, design, development, and enhancement.
• Maintained senior level expertise and currency in industry leading information management technologies.
• Performed extensive Unit and Performance Testing for FBF Application team.
• Provide detailed testing requirements for all new development projects for each level of testing.
• Led mapping efforts for data migration for CDF initiative.
• Provided rigorous and thorough testing of all new development and enhancements.
• Provided OGS and QA Testing Support for FBF Application.
• Trained development team on new software suites and aspects of new development projects.
• Coordinated efforts between Bill Format, Billing, AR, Tables and Infra on numerous projects.
• Performed functional and performance testing for CenturyLink wireline services.
• Utilized IAM to control access to end users GUI system.

Technical Environment/Tools/Methods Used: Amdocs Document Designer 7.5, HP-UNIX, PL/SQL, Developer, Putty, C, COBOL

Confidential, Richardson, TX

Senior Technical Team Lead

Responsibilities:

• Responsible for enhancing the productivity and quality of the work produced by the Bill Formatter team through coaching, oversight and Six Sigma quality assurance activities for both onshore and offshore personnel.
• Release Manager for new FBF development overseeing new development requests, changes, packaging, defect management.
• Implemented the move of local employees to help other teams where the demand for resources could not be met, while accepting a larger share of the development role for myself and my other team members.
• Managed day to day activities of the onshore and offshore Bill Formatter team including work prioritization, scheduling and resource allocation of management personnel.
• Prioritized the processing of projects to ensure that they are completed on time, company compliant, and within budget, and that resources are utilized in the most effective manner.
• Established daily identifying areas of improvement, developing action plans, and allocation of resources as applicable.
• Facilitated decision-making by identifying and bringing together all appropriate technical parties and alerting all of potential issues, critical path dependencies and roadblocks.
• Provided input on team goals and on team members’ performance review up to and including delivery of the Achievement and Development documentation.
• Developed team members in terms of both technical and managerial expertise by providing on-the-job training, utilizing my own personal knowledge of the Bill Formatter application.
• Sole owner of SRD builds within Powerbuilder for FBF/CSM interface.
• Acted as technical architect, developer and tester for key company initiatives.
• Performed functional and regression testing for Confidential &T Long Distance services.