Programmer/Analyst, Senior Applications Development Resume

SUMMARY:

Programmer/Analyst with extensive experience in the financial services industry with deep experience in retail, skilled at trouble shooting unique application problem situations in response to customer requests. I am a team player with a positive attitude and willingness to learn and be challenged professionally and intellectually.

TECHNICAL SKILLS:

IBM MVS Mainframe: JCL, ISPF, Zeke, MVS/TSO, ROSCOE, CICS, COBOL III, Xpediter, ENDEVOR, PANVELET DB2, SQL, QMF, SPUFI, DATACOM, VSAM, Websphere MQ Series, ADSP, ABEND - AID, FILE-AID, CONTROL-M

PC Workstation: Windows7, OS/2, Microsoft Word, Excel, Outlook, Microfocus COBOL, LOTUS NOTES

PROFESSIONAL EXPERIENCE:

Confidential

Programmer/Analyst, Senior Applications Development

Support the Customer Support Front-End Systems (CSFES) for Medicare claims using the Agile Methodology - a Host system which receives VSAM files from submitters and validates information that is sent to external back end systems. Results are generated and reports are sent to submitters and Centers for Medicare & Medicaid Services (CMS).
Analyze, design, code, test and document new back end edit processing based on business requirements for Institutional Part A, Professional Part B and Durable Medical Equipment (DME) claims utilizing VSAM File Reference Information and COBOL programs.
Provide Production Support for the CSFES systems nightly batch processing.
Provide support in analysis and resolution of incident tickets and requests.

Confidential, Johns Creek, GA

Programmer Analyst II

Supported the Current Enterprise Balancing (CEB) system - a DB2 database that provides real time on-hand retail item unit availability by division, location and UPC level for Macy’s and Bloomingdales department stores.
Supported Federated Employee Management (FEM) system - a comprehensive commission and sales productivity system that uses information from other Macy’s Systems Technology (MST) systems including PeopleSoft, Payroll, Sales Audit, and Credit, to track a sales associate’s productivity and calculate commission for the associate.
Supported the Macy’s Credit and Billing application - Maintained and enhanced the credit card transaction system. The Credit operations application includes authorizing purchases, settling payments, posting transactions to customer accounts, producing statements and reward certificates, processing new applications for credit, issuing and reissuing credit cards and managing customer incentive programs. The supporting infrastructure for the credit application involved 28 CICS regions.
Analyzed, designed, coded, tested, implemented and documented new and existing CICS and batch application programs based on given business requirements using COBOL, DB2/SQL, MQ and DATACOM.
Maintained and enhanced batch and online CICS, COBOL, DB2 and MQ programs.
Utilized Endevor for code management.
Provided on call support for production service requests. Researched and resolved issues, involved all necessary parties in problem resolution, escalated production issues to management based on severity and system impacts. Communicated impacts to users, business partners and management. Provided statuses based on severity.
Participated in the project Software Development Life Cycle (SDLC) reviews, tollgates and walkthroughs.
Performed unit and systems integration testing on the modified programs using JCL, DATACOM, DB2, MQ and VSAM in an IBM mainframe environment.

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