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Scrum Master Resume

Glen Mills, PA


Self - motivated, independent and results-oriented IT professional with over 13 years’ experience in the IT industry. Skilled in leading scrum teams with the ability to multi-task and meet projects' deadlines. A solid communicator with strong troubleshooting, problem solving skills and a positive can-do attitude.


  • Agile - Scrum Methodologies
  • Risk Management
  • Requirement Gathering
  • Certified Scrum Master, CSM
  • Release/Go-Live Support
  • Requirements Analysis
  • Certified Product Owner, CSPO
  • Project Initiation & Planning
  • Stakeholder Communication
  • Software Development Life Cycle (SDLC)
  • User Stories & Prioritization
  • SQL


Confidential, Glen Mills, PA

Scrum Master


  • Responsible for managing the Agile activities for three product teams.
  • Work with the Product Management team on ensuring backlog is groomed and items are ready to go for the Sprint backlog.
  • Assist in removing any impediments for the development team and resolve follow-up questions.

Confidential, Philadelphia, PA

Senior Business Analyst


  • Developed and maintained an expert understanding of operational business functions.
  • Utilized extensive experience and judgment to plan and accomplish tasks.
  • Reviewed systems for validity and made sure that solutions were implemented in accordance with business requirements.
  • Reviewed deployment documentation and provided necessary support for test and production deployments.
  • Interacted with IT Operations Management, Systems Administrators and End-User Support Specialists to ensure all appropriate end user customer support levels were maintained.
  • Managed the software development activities of team projects to ensure all appropriate end user customer service levels established by Department Manager and corresponding executive were being met.
  • Partnered with the appropriate personnel to monitor and track project risks and escalated issues to ensure a high degree of customer satisfaction.
  • Collaborated with the development team in the detailed design sessions. Reviewed and prioritized user stories based on business needs.
  • Facilitated story point discussions to determine level of effort on user stories. Assisted with troubleshooting user and system errors, making appropriate recommendations.
  • Trained and mentored the new Business Analysts.
  • Served as a strong customer advocate, providing business vision and strategy to the development team.
  • Managed project initiation through delivery with proven leadership and influence, focused on staying on budget and on time.
  • Facilitated agile methodology within the team including running the sprint 0 preparation, planning, sprint review, demo and retrospective meetings.
  • Successfully launched 6 new software programs and over 200+ enhancements to existing systems.
  • Continuously looked for ways to reduce the technical debt.
  • Contributed to the enterprise Business Process Improvements initiative by documenting the to-be processes and acting as domain SME for the as-is processes.
  • Achieved cost savings by launching a TIBCO workflow solution at six exam centers, which reduced both pre-exam activity completion time and required employee arrival time.
  • Ensured strong client and management communications by relaying statuses, production problems and system enhancements on a regular basis keeping all stakeholders informed.
  • Established new Agile Scrum principles, serving as the Product Owner Proxy for majority of team’s projects ( ).

Confidential, Collegeville, PA

Senior Administrator


  • Analyzed and defined new business requirements and validation plans for system enhancements, developing test scenarios and troubleshooting system and data errors.
  • Recorded product information into database, ensuring accuracy and completeness.
  • Indexed electronic regulatory documents into division-wide database.
  • Extensive use of BRIO to define, build, format and validate reports for management.
  • Promoted twice due to outstanding work performance taking on additional responsibilities.
  • Entrusted to train new administrators on processes and procedures.
  • Interacted with end-users to assist with the use of the system and interpretation of available data.

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