SUMMARY:

• Over 15+ years as a Solutions Architect with broad experience in hands on design and continuous delivery of scalable enterprise database, middleware and API solutions across Java, node.js, Javascript frameworks, C#, MySQL v3 - 8 and Oracle v8-11g, Informix SQL and 4GL, PostgreSQL v1-11, Cloud Aurora.
• Strong experience in applications solutions architecture refactoring to Serverless Technology.
• Database Modeling 15 Yrs Network 15 Yrs Linux Shell 10 Yrs
• Python 2 Yrs PHP 7 Yrs C# .NET 5 Yrs
• Java 5 Yrs Javascript 5 Yrs NODE.JS 2 Yrs
• MySQL 10 Yrs Oracle PL/SQL 6 Yrs MySQL Cluster 1 Yr
• PostGreSQL 4GL 6 Yrs Informix 4GL 10 Yrs MySQL Stored Proc 7 Yrs
• PL/SQL Stored Proc. 5 Yrs UNIX/LINUX 25 Yrs AWS Kubernetes EKS 2 Yrs
• Amazon AWS 3 Yrs Data Analytics 3 Yrs DevOps/CICD 5 Yrs
• AWS Polly 1 Yrs APM Tools 2 Yrs AWS Lambda 3 Yrs
• Laravel 2 Yrs Terraform 3 Yrs Mulesoft 1 Yr
• Fortran 2 Yrs Asterisk AMI 5 Yrs Shell Script 15 Yrs
• Asterisk Dialplan 5 Yrs Asterisk AGI 5 Yrs Nuance SP. Rec 4 Yrs
• Nuance Grammar Dev 4 Yrs Data Mining 15 Yrs BI KPI Dev 5 Yrs
• NUANCE 12 Yrs Voice Reco 8 Yrs IVR 12 Yrs
• Confidential 18 Yrs ASPECT ACD 3 Yrs Genesys 4 Yrs
• Telecom Engineering 10 Yrs Telecom Billing10 Years CPA 4 Yrs
• Statistical Modeling R 5 Yr Financial 20 Yrs Calyx Point 6 Yrs
• Salesforce.com 3 Yrs Lightening SF 3 Yrs Mktg. Cloud 3 Yrs

TECHNICAL SKILLS:

Database: MySQL, PostGreSQL 4GL, Informix SQL 4GL SE ONLINE, MS SQLSERVER, ORACLE PL

Operating Systems: Linux Centos, Debian, Ubuntu, Windows Server

Security and Networking: IPTABLES, pfSense, Cisco Layer 3 Switch Router Programming

Telephony: Avaya, Asterisk, Dialogic, VOIP, Sangoma, Khomp, CTI, DSP Prog. (Digital Signal Processing), Nuance

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, Georgia

Applications and Database Solutions Architect

Responsibilities:

• Team lead and SME in the Solutions Architecture space of Confidential . Responsible for driving new call center technologies to the field. Training of programmers in proper coding in Shell, MySQL Stored Procedures, Java, node.js and Javascript. Designed Java and Javascript Classes for contact center resource controller.
• Guidance in the development of training programs for core call center analysts and BI call center analysts.
• AWS Architect in Migration of 345 server on premise data center to a hybrid cloud solution at Fortune 50. Application refactoring design to take advantage of Serverless infra-structure where possible. Database re-engineering and migration of MySQL database to AWS Aurora. Stored procedure rewrites to meet business user’s speed requirements.
• Architect/Developer of NLP / Deep Learning Conversational Customer Service IVR for Anthem Healthcare.
• Lead Designer Architect and Programmer on internal modification of Cirrus Labs salesforce CRM. Modified and added object database tables to meet custom data requirements of Cirrus Labs. Programmed Lightening screen validation components with Restful API calls to linux shell scripts, python and php.

Confidential

Lead Solutions IT Architect / Product and Implementations Director

Responsibilities:

• Responsible for full Product Management Life Cycle of Enterprise CRM and Data-Driven ERP including successful implementations at customer sites.
• Successful deployment of A.I. Voice IVR Chatbots on AWS utilizing advanced NUANCE Voice Reco Grammars into A.I Collections Industry. Interactive Voice Response (IVR) Systems developed utilizing Asterisk Dial Plan, NUANCE Voice Recognition and Text to Speech, Embedded MYSQL in Asterisk Dial Plan, Voice XML (VXML) Interpreters for complex decision tree routing of calls.
• Leader/Manager of 45-member Team including Developers, QA, Documentation Team, Implementation Engineers, Corporate Trainers, Sales Engineers, Customization and Integration designers and Infrastructure Integrators.
• Key Team Member in doubling revenue in 12 months.
• Successfully implemented SAP BPC and Financials into operations. Successfully developed SAP ABAP Customizations.
• Successfully converted legacy PostgreSQL 4GL character-based applications to MYSQL Stored Procedures and Oracle PL/SQL with PHP and BOOTSTRAP Web frontends.
• Engineered optimal hardware platform comprised of several servers with NVME SSDs in RAID 0 to deploy PostgreSQL database streaming replication in high availability mirrored environment.

Confidential

Product Manager / IT Architect / Implementations Strategist

Responsibilities:

• Designed technologically advanced Call Center Technology / Predictive Dialer utilizing the very best in existing software foundations, such as AngularJS, JAVA, JavaScript, node.js, Laravel PHP BOOTSTRAP Framework and MYSQL under LINUX
• Integrated Confidential CRM Platform into Unyleya Higher Education CMS and ERP billing systems. Redesigned agent call center data structures to blend elegantly into Unyleya Student CMS and billing.
• Coordinated the successful development and maintenance of the Design System with standardized, optimized and versioned components which maximized our ability to advance new features into the product mix.
• Developed, Architected and Managed a 25 Programmer Team project synchronizing business processes throughout major Telecom Giant using MYSQL, AngularJS and Laravel.
• Developed State Machine core written in PHP and Encrypted and Optimized in ZEN. Core System routed voice agents to telephony trunks and IVRs to a matrix of over 700 channels in single 24 core server.
• Successfully Deployed 6000 Channel Single Matrix Solution at CanalWebX - Leading Telemarketing Firm in Brazil
• Planned and Orchestrated the Financial Consolidation of Major Business Units
• Successfully implemented SAP BPC and Financials into operations. Successfully developed SAP ABAP Customizations.
• Commanded BI Strategy for Major $700 MM Debt Fund in Brazil along with the Executive Management of its Collections Call Center Operations
• Successfully converted legacy PostgreSQL 4GL character-based applications to Oracle PL/SQL and MYSQL Stored Procedures with ANGULAR JS Web frontends.

Confidential

Solutions Architect and Country Manager

Responsibilities:

• Successfully penetrated the Confidential in a profitable manner gaining a solid foothold in that territory while administratively creating the subsidiary in a “tough to do business” Brazil.
• Development and training of an efficient local implementation and support staff.
• Lead Engineer in Successful Implementation of Scaled Customer Systems such as Credigy with 800 Agents and 2200 Phone Lines and Kipany, Brazil with 600 Agents and 1500 Phone Lines

Confidential, Atlanta, GA

Lead Database Solutions Architect

Responsibilities:

• Creator of Key Departments such as Implementation Engineering to fill the common void found in Project Management departments of Technology Provider Companies.
• Key Architect in expanding Call Centers such as Confidential USA from 85 Stations in single Call Center in 1991 to over 2000 Stations in 30 Call Centers throughout the United States and worldwide.
• Successfully integrated cross-platform GENESYS IVR and ACD into base Confidential platform. Deployed and configured multi-call-center skills-based routing and IVR into Confidential USA (Largest World Call Center Service Provider) multi-location agents. Programmed VXML Eclipse Open Source IVR trees and Data Dips in complex and elegant IVR self-service for Confidential France Financial Applications.

Confidential, Atlanta, GA

IT Director / Financial Controller / President

Responsibilities:

• Creation of Major Mortgage Broker in Southeast originating over 120MM in residential mortgage loans yearly.
• Leadership of Solid Team of Mortgage Brokers and processors using Calyx Point.

Confidential, Atlanta, GA

Lead Solutions Architect

Responsibilities:

• Developed PostgreSQL Database Structure, Stored Procedures, 4GL Backend, Interface and Frontend Programs for this Major, Full-Featured Long Distance Carrier. Customer Billing, Customer Service, Call Center Operations, Third Party Integrations.
• Architected, Programmed and Organized the Data Exchange between NATN and the Local United States POP’s (Points of Presence) such as Northwestern Bell, Southern Bell for end customer billing operations.

Confidential, Atlanta, GA

IT Solutions Lead

Responsibilities:

• Development of Call Center Data Management and Raw Lead Management System.
• Design and Development of Lead Management System feeding into an Order Management and Fulfillment system feeding into an appointment scheduling and re-scheduling system.

Confidential, Atlanta, GA

IT Solutions Lead / Architect

Responsibilities:

• Design and Development of Hearst Publishers Dealers’ Billing System utilizing INFORMIX Database, SQL, 4GL and Unix Shell Bash
• Design and Development of several reports for BI purposes including a Cash Status Analysis Report predicting cash flows of individual 60-month consumer contracts.
• Data Migration and Transformation from 1600 BPI Magnetic Tapes to PostgreSQL while maintaining integrity of time sensitive data.