Associate Service Now Engineer Resume

SUMMARY

Oriented and highly motivated professional with training and exposure to multiple and diverse programming languages looking for an opportunity to enhance knowledge and refine software programming skills. Experienced System Administrator using ServiceNow Platform to deliver automation.

TECHNICAL SKILLS

Utilization of client and server - side applications
Program Design Basics
Database Applications
SQL for Database Interaction
Object-Oriented Programming in Java
Programming Techniques for Java
Relational Database Design & Implementation
SQL Server
Object-Oriented Analysis & Design
Dynamic Web Programming
ServiceNow Administrator
Visual Studios, Eclipse, SQL Management Studio, Java, HTML, XHTML, JSP, JavaScript, CSS, SQL,C/C++ and XML
Automation and tracking

PROGRAMMING PROFICIENCIES

Java: Created applications using object-oriented methodology, inheritance, and polymorphism and wrote some Java Applets using graphical and GUI component.

Internet Programming: Designed and developed websites applications using HTML, CSS and Java software. Created database table views and established multiple table relationships.

JavaScript: Created scripts to handle automating processes for customers, such as population of checklist.

TOOLS:Visual Studio, Visio, .Net, C#, ASP.NET, Netbeans, Jetbrain, Notepad++, ServiceNow, Android Studio, Microsoft Office, Outlook, Webex Meetings, Slack, and Sharepoint

PROFESSIONAL EXPERIENCE

Associate Service Now Engineer

Confidential

Responsibilities:

Create UI Actions, Business Rules, Client Scripts and Script Includes to effectively produce automated results
Create and customize various Workflows pertaining ticket management and Service Catalog
Register new events that trigger Notifications from a Business Rule
Configure ACLs to provide or limit user access.
Customize Views for specific groups to assist in retrieving information quickly
Evaluate the trigger conditions for SLAs and OLAs, creating fields for tracking breaches to assist with monthly reports
Create tables to store circuit information for customers and collectively gather information in knowledge base articles
Establish format and utilization of notifications to be sent upon ticket creation/update
Configure related lists and references between multiple tables to streamline navigation and ease of access
Utilize Agile Methodology with teammates and attend daily Scrum meetings

Technical Consultant

Confidential

Responsibilities:

Work using ServiceNow to build a robust database for clients
Develop solutions to assist clients with a customized platform
Establish LDAP and SSO using ServiceNow
Create Business Rules to manipulate data in multiple tables
Create workflows to automate processes
Work with scheduled jobs to perform tasks on a specified interval.

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