IT Service Ticketing System Resume Bronx, NY - Hire IT People

SUMMARY

Starter, can meet critical deadlines in a fast - paced environment with little direction and guidance. Possess the ability to manage time and multiple tasks. Excellent verbal & written communication with interpersonal (team working, decision-making, problem-solving) experience. Solid understanding of technology (especially in SQL, Big Data, Data Warehouse and Hadoop Ecosystem). Desire to learn and adapt new technologies, seeking entry-level Data Engineer role in a growing company working with bleeding edge technologies to apply my skills to build creative and flexible data pipelines that can rapidly evolve to handle the Big Data and gain more hands-on experience.

TECHNICAL SKILLS

Programming Languages: Java, SQL, Python, Pig.

Software: VMWare, JDBC, HDFS, Hive, Sqoop, Flume, Oozie, Microsoft Office.

Operating Systems: Windows, Mac OS, Linux.

Frameworks: Hadoop.

Databases: Oracle 12c, MySQL.

Networking: LAN/WAN, TCP/IP, CISCO I & II.

ETL: Informatica PowerCenter, Data Modeling, Data Warehousing, Scheduling, Big Data Distribution.

Cloud Computing: Amazon Web Services (Amazon RedShift).

PROFESSIONAL EXPERIENCE

Confidential Bronx, NY

IT Service Ticketing System

Responsibilities:

Proposed project to be developed as a team.
Worked on the web developer, budget and finance parts of the project.
Reduced project cost by 26%.
Designed a website based on WordPress (installed upgrades and plug-in, HTML, CSS, JavaScript).
Fixed bugs and improved system scalability by 15%.
Developed Scripts to work on cross browsers.
Researched the estimated of cost of the project.
Maintained net present value and break-even point.

Confidential, New York, NY

Data Analyst

Responsibilities:

Used pivot tables to create visually impactful dashboards in Excel for data reporting.
Designed and built statistical analysis models on data sets using Google Analytics.
Checked source documents for accuracy and verified when necessary.
Transmitted work electronically to other location upon request.
Maintained hard copy back up all sensitive information.
Provided technical assistance over phone and e-mail to staff and executives.
Troubleshot issues through diagnostic techniques.
Selected best solutions for technical issues depending on problems and other details.

Confidential, New York, NY

Volunteer

Responsibilities:

Completed data entry, updated database, tracked resumes and maintained tracking system.
Coordinated events and worked on ad hoc projects.
Analyzed funding sources to support Red Cross programs.
Proposed improvements to enhance service deliveries.
Trained for being able to work independently or with a team.

Confidential

Data Entry clerk

Responsibilities:

Entered customer and account data by inputting alphabetic and numeric information on keyboard.
Verified entered customer and account data and purged files to eliminate duplication of data.
Handled hardware repairs and upgrades including changing processors, RAM, hard discs, etc.
Installed Microsoft Office 365 Solutions and fixed issues with patch.
Conducted Networking services and maintained server including cables and wireless component.

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It Service Ticketing System Resume

Bronx, NY

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