IT Training Consultant Resume Orlando, Florida - Hire IT People

SUMMARY

Strong hands on experience in technical support and data analysis. Excellent communication, organization and problem solving abilities. Quickly learn and master new technologies; successful working in both team and self - directed settings.

TECHNICAL SKILLS

MS Office Suite: (Word, Excel, PowerPoint, Access)

LANGUAGES: SQL, PL/SQL, C, C++, R

RDBMS: Oracle 11G, MS SQL Server 2012, MySQL

Software/Application tools: Microsoft Project Management, HTML, Oracle SQL developer, Visual Studio .Net, R Studio.

PROFESSIONAL EXPERIENCE

IT Training Consultant

Confidential

Responsibilities:

Deliver specific product training courses with the ability to consult on the specific use of the products within the target client environment.
Overview of enterprise Analytics.
Administration of MicroStrategy Platform.
Advanced reporting.
Project architecting.
Visual Insight Dashboards in MicroStrategy.
Development of MicroStrategy mobile applications.
Deliver trainings online using WebEx, on customer site and in class.
Market available training opportunities to employees and provide necessary information.

Data Analyst

Confidential, Orlando, Florida

Responsibilities:

Developed routine SQL Queries (Sub queries and Join Conditions), PL/SQL programming to extract data from very large databases. Create Oracle SQL queries to satisfy ad-hoc query requests.
Performed Data analysis using Excel pivot tables, formulas (v-lookup and others), Index, Match, data validation, conditional formatting, Sorting and Filtering.
Created internal documentation for new processes and maintain documentation on existing processes (validation counts)
Worked with testing personnel to conduct system tests as needed, keeping records of all tests performed including dates, description of test(s), and sample data sets used in testing
Worked on a variety of projects in collaboration with marketing team.

Customer Support Analyst

Confidential, Orlando, Florida

Responsibilities:

Performed daily server maintenance, which included user set up, troubleshot SQL databases, file and print server troubleshooting (both hardware and software), disk usage tracking, and service pack testing and installation .
Handled open service requests that are dispatched, implemented fixes (writing SQL scripts to create database objects like tables, views and sequences, checking network connections).
Database and Operating System troubleshooting and problem resolution to environments including SQL, Oracle, Windows.

Customer Support Analyst

Confidential, Delray Beach, Florida

Responsibilities:

Troubleshot a variety of customers’ issues in regards to parts replacement and warranties.
Provided support for technical electrical appliances' issues to customers and retailers.
Worked on many projects (translation, updates of technical documentation ...) with marketing, sales and operation department.

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It Training Consultant Resume

Orlando, FloridA

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