SUMMARY

• Result - oriented software engineer with 18 years of IT industrial experience in software development life cycle and database systems. Strong learning, analyzing, problem solving and troubleshooting skills.
• Proven track record in designing, developing, coding, testing, supporting, debugging, and configuring complex, distributed databases and application programs and ability to manage multiple projects and tight deadlines.
• Team oriented, cooperative, able to function effectively as team player and alternatively work independently to achieve objectives. Dedicated professional with strong work ethic demonstrating high degree of commitment and willingness to assist team members.

TECHNICAL SKILLS

• Oracle PL/SQL
• C/C++
• Java
• Sybase iSql
• T-SQL database performance management large-scale database systems data analysis database application support
• Object Oriented Programming
• Revenue Management System

PROFESSIONAL EXPERIENCE

Confidential, Palm Bay, Florida

Senior Software Engineer

Responsibilities:

• Designed, implemented and supported monthly revenue and margin analyzing and estimating system. Work includes importing and processing CDR data, coding stored procedures, tuning complicated queries.
• Integrated, maintained and took full responsibility of Monthly Traffic Invoicing Process run ($6M revenue). Performed parsing complex formats of CDR data, analyzing traffic types, enhancing performance for very large tables, fine tuning complicated queries and stored procedures, researching and investigating complicated billing issues.
• Optimized bill run time from six days with constant supervision to ten hours with no intervention. Constantly analyzed, verified, and improved invoicing process by rewriting and modifying code.
• Initiated and delivered an invoicing software to satisfying customers’ detailed and accurate billing request by utilizing Firewall traffic data, calculate and present information depending on various plans, identify specific traffic types and ports.
• Created special program (split billing) replacing manual process to reduce 40 hours monthly labor cost.
• Worked closely with Finance team and management to resolve complicated invoicing issues effectively by deeply understanding algorithm and logic of invoicing process code.

Confidential, Orlando, Florida

Oracle PL/SQL Developer

Responsibilities:

• Started Confidential new project PinPoint Review designed to provide hospital with forecasting to indicate that patient has the characteristics of having less than favorable outcomes during an admission.
• Analyzed customer data, creating Oracle schemas, tablespaces, tables and indexes and loading data based on business logic and project guidelines.
• Wrote SQL scripts, PL/SQL procedures, functions and packages for critical measures.
• Used Oracle Enterprise Manager and SQL Navigator to maintain and monitor database performance.

Confidential, Heathrow, Florida

Advanced Technical Support Engineer

Responsibilities:

• Provided technical support for Symantec Application Performance Management (APM) System by communicating with customers and partners for plan of action, using available tools to investigate, troubleshoot, diagnose, document, and resolve customer issues.
• I nstalled, customized, configured Veritas i3 systems and resolved problems for various Oracle database management and performance issues through Phone/Webex support.
• Advised and directed customers tuning Oracle databases to prevent and/or resolve any performance problems .

Confidential, Lake Buena Vista, Florida

Senior Programmer Analyst/Technical Support

Responsibilities:

• Developed and implemented supporting standardized operational scripts for Nightly Batch Processes for Confidential Line Revenue Management System (DCLRMS) using Oracle PL/SQL, Perl, and Unix Shell Scripts. Monitored, maintained, troubleshot, updated, modified, and expanded existing applications and Import/Export databases for Disney Data Warehouse.
• Performed installation of Application Servers and Databases for DCLRMS and deployed/configured server side Java, Servlets, JSP's and database environments and client side user interface and database configurations.
• Analyzed inspection data to confirm operational efficiency.
• Performed 24/7 on-call for DCLRMS to provide technical support and advanced services to business users.
• Created and migrated all database objects through various development, testing, and production environments.
• Performed validation of nightly batch outcome including the testing and debugging of data discrepancies, application and forecaster errors.
• Supported and Performed complete QA testing circle for DCLRMS.

Confidential, Clinton, Mississippi

Software Systems Engineer/Programmer Analyst

Responsibilities:

• Delivered exception-reporting system for company's critical network inventory systems. Analyzed and designed system functional specifications, implemented and unit-tested C++ classes, Oracle PL/SQL and Sybase Transact-SQL code, and CGI interface. System reclaimed equipment and improved data integrity in company's several network inventory and equipment systems. Project resulted in cost avoidance and labor saving of over $1.9 million.
• Updated and enhanced adapter and server of Translations Provisioning System (TPS), company's critical logic inventory database system. Reviewed detail data mapping design, added/modified multi-threaded, CORBA C++/IDL and database communication/transaction code. New release increased automation support of service orders for MCI Advantage Product and Time Warner network systems, which significantly reduced company's operating budget.
• Created data synchronization of Siemens switches for TPS with near real time view of switch data. Designed and developed data mapping, remote transaction, and performance tuning. Implemented C++ classes, complex PL/SQL packages, stored procedures, triggers, and functions for large-scale data transactions. Project accomplished during very stressful time while losing company's reference sources and resulted in greatly reduced data discrepancy among company's several network inventory and equipment systems.
• Designed and implemented Tuxedo Client/Server, Queues, multi-service communications, C++ classes, PL/SQL and Transact-SQL code. Setup Tuxedo developing and testing environment and domains configuration.
• Designed, developed, and implemented tools for creation of PL/SQL stored procedures that greatly increased the quantity of code that could be produced. Project greatly reduced company's labor cost.
• Implemented gateway server Service Request Processor (SRP) for Automatic Service Activation Program (ASAP) system that enabled real-time activation of telecommunications services. Designed and implemented C++ classes, database communications, and stored procedures.
• Participated in development of Trouble Reporting System (TRS) for BroadBand Operations Support System.