We provide IT Staff Augmentation Services!

Technical Support Analyst Resume

Ann Arbor, MI


Analysis & Design, Project Management(Agile/Cleanroom/Waterfall/Prototyping/Scrum), Data Analytics and management, SQL, HTML, Visual Basic, Microsoft Office (Word, Powerpoint, Access, Excel, Visio, Project), SharePoint, Google Suite


OPERATING SYSTEMS: Windows XP - 10, Chrome OS, Mac OSX

SOFTWARE: Microsoft Office, Visio, Project, SQL Server, Visual Studio, WebEx, Citrix, SharePoint, Adobe Creative Suite, Qualtrics, ArcGIS, Google Analytics, G Suite


MANAGEMENT SYSTEMS: PeopleSoft, Blackboard, Canvas, WordPress

WEB AUTHORING: Dreamweaver, FrontPage, Expression Web


Confidential, Ann Arbor, MI

Technical Support Analyst


Processed and tracked incoming incident reports to quickly assess and provide client solutions; Designed custom interfaces/configurations for various data integration needs; performed maintenance and troubleshooting for integration interfaces and applications through SQL and GUIs. Interfaced and coordinated with multi - company teams to provide oversight and architecture requirements for data integration; Writing and troubleshooting of custom SQL for integration, reporting, and analysis.

Confidential, Livonia, MI

Business Applications Specialist, Clinical Engineering


Performed maintenance and troubleshooting for corporate asset management system databases and applications; SQL coding of queries, stored procedures, reports, and dashboards; Provided project oversight and leadership; Created, implemented, and supported department SharePoint for collaboration and file storage among corporate facilities; Liaised between clinical engineering and various IT teams to achieve business objectives within a shared leadership environment following.

Confidential, Livonia, MI

Technical Support, IT Help Desk & Network Services


Provided technical support for faculty and students across multiple platforms and systems; Provided oversight and training of new team members; Created end user documentation and provided training for end users of applications within my stewardship; Coding of SQL queries, and reports for school statistics.

IT Support & Student Aid



Handled new inquiries and applications from international students to the university; Provided customer service through phone calls and emails from international or overseas students; Performed maintenance and updates for ISO Computers and files; Updated the current business process for handling new inquiries and applications to Confidential for international students; Created a database for housing and reporting of student information as well as tracking the application and enrollment status of international students.

Hire Now