Technical Support Analyst Resume
Ann Arbor, MI
SUMMARY
Analysis & Design, Project Management(Agile/Cleanroom/Waterfall/Prototyping/Scrum), Data Analytics and management, SQL, HTML, Visual Basic, Microsoft Office (Word, Powerpoint, Access, Excel, Visio, Project), SharePoint, Google Suite
TECHNICAL SKILLS
OPERATING SYSTEMS: Windows XP - 10, Chrome OS, Mac OSX
SOFTWARE: Microsoft Office, Visio, Project, SQL Server, Visual Studio, WebEx, Citrix, SharePoint, Adobe Creative Suite, Qualtrics, ArcGIS, Google Analytics, G Suite
CODING LANGUAGES: SQL, HTML, CSS, Visual Basic
MANAGEMENT SYSTEMS: PeopleSoft, Blackboard, Canvas, WordPress
WEB AUTHORING: Dreamweaver, FrontPage, Expression Web
PROFESSIONAL EXPERIENCE
Confidential, Ann Arbor, MI
Technical Support Analyst
Responsibilities:
Processed and tracked incoming incident reports to quickly assess and provide client solutions; Designed custom interfaces/configurations for various data integration needs; performed maintenance and troubleshooting for integration interfaces and applications through SQL and GUIs. Interfaced and coordinated with multi - company teams to provide oversight and architecture requirements for data integration; Writing and troubleshooting of custom SQL for integration, reporting, and analysis.
Confidential, Livonia, MI
Business Applications Specialist, Clinical Engineering
Responsibilities:
Performed maintenance and troubleshooting for corporate asset management system databases and applications; SQL coding of queries, stored procedures, reports, and dashboards; Provided project oversight and leadership; Created, implemented, and supported department SharePoint for collaboration and file storage among corporate facilities; Liaised between clinical engineering and various IT teams to achieve business objectives within a shared leadership environment following.
Confidential, Livonia, MI
Technical Support, IT Help Desk & Network Services
Responsibilities:
Provided technical support for faculty and students across multiple platforms and systems; Provided oversight and training of new team members; Created end user documentation and provided training for end users of applications within my stewardship; Coding of SQL queries, and reports for school statistics.
IT Support & Student Aid
Confidential
Responsibilities:
Handled new inquiries and applications from international students to the university; Provided customer service through phone calls and emails from international or overseas students; Performed maintenance and updates for ISO Computers and files; Updated the current business process for handling new inquiries and applications to Confidential for international students; Created a database for housing and reporting of student information as well as tracking the application and enrollment status of international students.
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