We provide IT Staff Augmentation Services!

Technical Support Analyst Resume

Ann Arbor, MI

SUMMARY

Analysis & Design, Project Management(Agile/Cleanroom/Waterfall/Prototyping/Scrum), Data Analytics and management, SQL, HTML, Visual Basic, Microsoft Office (Word, Powerpoint, Access, Excel, Visio, Project), SharePoint, Google Suite

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows XP - 10, Chrome OS, Mac OSX

SOFTWARE: Microsoft Office, Visio, Project, SQL Server, Visual Studio, WebEx, Citrix, SharePoint, Adobe Creative Suite, Qualtrics, ArcGIS, Google Analytics, G Suite

CODING LANGUAGES: SQL, HTML, CSS, Visual Basic

MANAGEMENT SYSTEMS: PeopleSoft, Blackboard, Canvas, WordPress

WEB AUTHORING: Dreamweaver, FrontPage, Expression Web

PROFESSIONAL EXPERIENCE

Confidential, Ann Arbor, MI

Technical Support Analyst

Responsibilities:

Processed and tracked incoming incident reports to quickly assess and provide client solutions; Designed custom interfaces/configurations for various data integration needs; performed maintenance and troubleshooting for integration interfaces and applications through SQL and GUIs. Interfaced and coordinated with multi - company teams to provide oversight and architecture requirements for data integration; Writing and troubleshooting of custom SQL for integration, reporting, and analysis.

Confidential, Livonia, MI

Business Applications Specialist, Clinical Engineering

Responsibilities:

Performed maintenance and troubleshooting for corporate asset management system databases and applications; SQL coding of queries, stored procedures, reports, and dashboards; Provided project oversight and leadership; Created, implemented, and supported department SharePoint for collaboration and file storage among corporate facilities; Liaised between clinical engineering and various IT teams to achieve business objectives within a shared leadership environment following.

Confidential, Livonia, MI

Technical Support, IT Help Desk & Network Services

Responsibilities:

Provided technical support for faculty and students across multiple platforms and systems; Provided oversight and training of new team members; Created end user documentation and provided training for end users of applications within my stewardship; Coding of SQL queries, and reports for school statistics.

IT Support & Student Aid

Confidential

Responsibilities:

Handled new inquiries and applications from international students to the university; Provided customer service through phone calls and emails from international or overseas students; Performed maintenance and updates for ISO Computers and files; Updated the current business process for handling new inquiries and applications to Confidential for international students; Created a database for housing and reporting of student information as well as tracking the application and enrollment status of international students.

Hire Now