Salesforce Administrator Resume

SUMMARY

Analyzing business processes and proposing solutions to automate them
Building Salesforce applications using standard and custom objects
Implementing workflow rules, validation rules, formula fields, roll - up summary fields, record types, page layouts, master-detail relationship, approval processes
Creating and updating profiles, roles, public groups, queues and permission sets as part of user management
Customizing leads, accounts, opportunities, contacts and campaigns to implement sales processes
Service cloud implementation using cases and related objects
Creating reports and dashboards
Setting up security model around data using org-wide defaults, sharing rules and role based hierarchy
Use of dataloader and import wizard for data management
Daily support to Salesforce users
Familiar wif Salesforce Lightning
Developing and evaluating business process models
Providing a well-balanced understanding of business relationships, business requirements, and technical solutions
Analyzing business requirements and writing technical specification documents including use cases
Contributing to incident management, request management, change management
Experience in application performance monitoring

TECHNICAL SKILLS

Core Java, SQL Server, ETL, HTML, UML, SDLC, ITIL, and Scrum
Data Loader, Microsoft Office Suite, Visio, Confluence, SharePoint, ServiceNow, Jira, AppDynamics, and Splunk

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator

Responsibilities:

Analyze business application requirements and document software specifications.
Interviewing users (clients and internal subject matter experts) on workflow, and identifying, analyzing and documenting high-level business requirements into detailed user stories.
Maintain multiple user roles, security, profiles, workflow rules, email alerts and templates.
Support end users on the salesforce.com application.
Create and maintain fields, views, reports, dashboards.
Assist wif customization of Salesforce to fit the company's changing business needs.
Handle on-going customization/alteration of Salesforce.com.

Confidential

Applications Systems Analyst

Responsibilities:

Assisted wif routine trouble-shooting, performance tuning, system modifications and end-user support.
Managed incidents for key business applications and coordinate wif external vendors and key internal stakeholders.
Worked closely wif developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.

Confidential

IT Intern

Responsibilities:

Performed requirement analysis by gathering both functional and nonfunctional requirements for a Leave Management System based on interactions wif HR department and document analysis. Created UML diagrams such as Use Case and Workflow diagrams using MS Visio to define the business process and data process model.