Senior Technical Support Engineer Resume

SUMMARY

me help customers from all industries to grow and expand their business services by incorporating our NoSQL products into their Big Data environment and providing technical expertise.
As a Senior Support Team member of the " most loved NoSQL database ", my job involves direct contact with customers, helping them to diagnose and resolve complex technical issues and achieving their goals.
me am Computer and Communications Engineer with diverse technical experience in computer systems, with international working experience in USA, Ireland, Spain and Uruguay.

TECHNICAL SKILLS

Big Data: Hadoop 2.0, HDFS, YARN, Hive, Kafka, Spark, CDH, Zookeeper, AWS EMR.

Databases: Redis, HBase, Postgres, MySQL.

Scripting: Python 3, Bash Shell.

Languages: Java, RESTful API (JAX - RS).

Tools: Anaconda, Eclipse.

Servers: Linux, IBM AIX, HP-UX.

Virtualization: Docker, VMware, IBM-PowerVM.

Misc.: AWS, EA TOGAF, OpenStack, PostGIS, BPMN.

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Support Engineer

Responsibilities:

Confidential is the commercial company that provides enterprise-grade Redis Open Source (inmemory Key-Value datastore) as a software delivering top performance and a highly-available and highly scalable environment product.As a Support Team member, me work with customers to troubleshoot complex software issues and replicating their environments to provide a solution. My duties also include facilitate communication between customers and our Sales Team.
me also help our customers realize and maximize the value of our products incorporating them on their existing Big Data ecosystem. As example: caching 'hot' pieces of data in-memory for fast access, as a queue broker, running Spark against a Redis, speeding serialization and deserialization process, etc.

Confidential

IT Architect - DBA

Responsibilities:

Main projects: Having participated on customer's Data Quality Control process and complete evaluation to the data entry cycle methodology to find errors and having as a goal the data quality improvement and the data entry standardization.
Provided DBA to the government electronic platform services.
Played an active role in monitoring the overall performance and tuning the various performance bottlenecks.
Implemented High Availability, shell scripting alerts, data migration process and general troubleshooting

Confidential

Senior Infrastructure Server Support

Responsibilities:

delegate of UNIX Dept. for Disaster Recovery, general Oracle databases administration, auditing and security alerts on UNIX AIX servers, alerts shell scripting creation, EMC Clariion SAN installation and configuration, general UNIX server's administration.
Deploying, maintaining and general troubleshooting company's worldwide corporate system services such as Windows Active Directory and Domain Name Services (DNS)
Involved on all Windows Servers installation, troubleshooting and general maintenance.