BigSQL QA Engineer Resume

SUMMARY

Seasoned IBM database system QA Engineer with extensive experience in worldwide DB2 technical support.
Proven commitment to exceeding customer expectations.
Quickly learn new skills/technologies. Demonstrated record of effective teamwork.
Offer strong background in problem solving and troubleshooting.

TECHNICAL SKILLS

Programming Languages: Java, C#, SQL, VBA

Web Technologies and Tools: HTML, XML, Wireshark (Web Debugger), Visual Studio, Eclipse

RDBMS: DB2, SQL Server, MS Access

Operating Systems: Windows, Linux

Configuration Management Tools: RTC, GIT

PROFESSIONAL EXPERIENCE

Confidential

BigSQL QA Engineer

Responsibilities:

Led team of three engineers for regression suite migration of 7.5K tests to IBM Softlayer Cloud.
Replicated customer issues and communicated with customers for resolution. Tested developer's patch fixes.
On - boarded and led offshore team of four engineers to perform weekly regression runs.
Created, modified, and maintained test plans/cases using IBM's proprietary Java-based automation tool (UTM), and GIT, RTC. Logged and tracked defects through closure.
Maintained 100% automated regression suite using Jenkins.
Trained and mentored new employees. Delivered BrownBag sessions to development team.
Wrote blogs, knowledge base articles, and wikis.
Improved team performance by establishing processes for legacy patch testing, test case check-in checklist, and delegating fixing test cases to offshore.

DB2 Support Engineer

Confidential

Responsibilities:

Provided technical support to worldwide IBM DB2 customers by leveraging database, programming, problem identification, and troubleshooting skills.
Built test environments to reproduce customer issues in-house.
Highest problem management record (PMR) taker and received highest "very satisfied" customer surveys for three consecutive years with more than 500 PMRs per year.
Provided weekends and on-call pager shift coverage.
On-boarded and mentored IBM Brazil support team for DB2 JDBC driver and Windows Install SME areas.
Served as subject matter expert in DB2 JDBC, DB2 CLI, and .NET components.
Created tech-notes and blogs to help customers self resolve PMRs. Achieved "Top Blogger" award.

Confidential, Bartlesville, IN

Software Test Engineer

Responsibilities:

Participated in regression testing of sustaining changes. Reviewed code of next-gen GCI product.
Gained thorough knowledge in .NET for developing Windows- and web-based applications with web services, JavaScript, and AJAX.
Designed, developed, and tested database and front-end GUI for health care surveys using Visual Basic for Applications (VBA) and MS Access database/forms.
Reviewed, tested, and graded programming assignments for students in C++ course. Provided program guidance.