Solutions Analyst Resume

TECHNICAL SKILLS

Programing Language: ASP.net, SQL

Software: Microsoft Visual Studio, SQL Developer, Microsoft Office, HP quality center, Nextgen EHR, Expense Manager, Service Desk, JIRA

PROFESSIONAL EXPERIENCE

Confidential

Solutions Analyst

Responsibilities:

Work wif external clients to understand the Business Process of the client's environment and provide advice to minimize the impact wif various systems (Expense Manager/Agile Data Management)
Work wif LexisNexis Healthcare Professional Services PMO group to gather project requirements
Convert the Business Requirements Document into Technical Specifications for Professional Services configuration and custom process modifications
Conduct Client Training in Expense Manager on LexisNexis's solutions
Guide client and internal functional areas as appropriate through the development testing and installation processes
Design system test plans to ensure quality solutions
Work directly wif internal functional areas and client business end users to identify and resolve problems during testing
Identify and provide recommendations to the clients on improvements to solutions
Work wif the clients to evaluate bug reports and determine root cause

Confidential

Client Support Analyst

Responsibilities:

Managed new incidents according to company contracted by making timely response and document each communication between client and myself
Communicated wif different teams regarding the application defects and Enhancement Request
Troubleshoot EHR (Electronic Health Record) incidents by locating, reproducing issue and using SQL Server Management Studio, SQL Statements, SQL Profiler, and SQL Tracing
Provided Client Support over phone/email using Service Desk Express, and Cisco WebEx
NextGen Software integration and functions:

Confidential

Sales Representative

Responsibilities:

Provide value and upsold customers by offering additional services or warranties on purchases
Provide assistance to customers on the sales floor as well as resolved customers concerns by phone and in - person
Participate in company meetings and halp implement more efficient business practices
Train new employees on store policy and products