SUMMARY

• Accomplishment driven Project Manager with strong technical, management and business analysis skills. Abilities to streamline and strengthen existing operations by identifying, implementing reliable & cost - effective solutions, and fixing inefficient processes to ensure on-time management deliverable's.
• PMP® Project Manager with 8+ years of focused experience in tactical and strategic delivery within management and technical consulting in the field of IT Infrastructure, Data Network Technology, Customer Support and Delivery, Telecom, and Network Management.
• Experience in data analysis, data visualization using Tableau/Microsoft Power BI, model building with machine learning algorithms for prediction and forecasting using data (historical or timeseries with regression techniques), using statistical/econometric tools like SAS and R, data mining using python, SQL, WEKA, Hadoop, Spark, Hive, Impala etc.
• Proficient in strategic planning, people management, service quality improvement, coordination, and leadership.
• Experienced in financial reporting and budgeting for existing engagements and upcoming proposals.
• Experienced in Leading and Managing of project teams with Agile/SCRUM and Waterfall methodologies.
• Management abilities span areas of change management, organizational, motivational, estimating, strategic thought leadership with a complimenting blend of adept technology skills.
• Proactive team player with the ability to work in a globally dynamic environment. direct interaction with customers, executives, and software architects with clear written and oral presentation of ideas.
• Experienced to handle multiple tasks/sub-projects simultaneously, organizational skills, virtual and cross­functional, globally dispersed teams.
• Experienced with data network technologies, routing, switching, VOIP, UCM Cisco Video Conferencing tools (creating, monitoring, and tweaking video conferences over the cisco tools), CA Tools (Spectrum, e-health, Service Desk), ICRM/ECRM Oracle base customer relationship management applications, M6 Metasolv.
• Adept in maintaining communication with project stakeholders and manage expectations evaluate projects and assess results
• Proficient with Microsoft operating systems and MS Office tools (Excel, Word, PowerPoint, Access, Outlook), MS Project (Project Management)

TECHNICAL SKILLS

Programming Knowledge: Python, Java, C++

Analytics Platforms: Advanced Excel Analysis, SAS, Tableau, R (R-Studio), WEKA OPERATING SYSTEMS Windows, Linux Ubuntu.

Big Data: HDFS (Hadoop File System), SPARK, Sqoop, Hive, MapReduce

Scripting Languages: SQL, Unix/Windows Shell Scripting

Conceptual Knowledge: Statistical Modeling, Data Mining, Data Science, Data Warehousing, ETL, Quantitative Analysis, Project Management, BI Reporting, Agile Methodology, Unified Modeling Language(UML), Big Data Analytics, Econometrics, Advanced Business statistics, Forecasting, System Analysis and Design, Database Management Systems.

MS Tools: MS Office tools (Excel, Word, Power Point, Access, Outlook), MS Project (Project Management)

LAN & WAN: RIP, IGRP, EIGRP, OSPF, BGP, VLAN, Lease Lines, Access lists, NAT, Etc implementation, configuring, maintaining & troubleshooting.

Cisco UCM: Unified Communications Manager GUI setup and troubleshooting

Cisco Voice: Equipment Setup Worked on Voice gateways over routers series like 2800 (2801,2811,2821) etc.

PROFESSIONAL EXPERIENCE

Data Analyst

Confidential

Responsibilities:

• Managing services and products, delivered across different phases of the project roadmap on par excellence.
• Accountability for release deliverables on time.
• Working with Product Owners, Domain Architects, Solution Architects, Developers, and Data Scientists to deliver BI and Analytics projects
• Integrate an understanding of data and analytics into the existing and future decision-making processes of the entire organization, specifically in the areas of risk management, performance management, and technology. To drive solutions by recommending and adopting suitable tools and technology
• Operational KPI Data Preparation & Review with Product owner and other stakeholders
• New Opportunity, Resource Fulfillment, Negotiation & revenue Management.
• Customer Relationship and Engagement Handling.
• Regular risk management and business continuity planning.
• Built relationships to facilitate team interactions and enable the creation, prioritization and maintenance of product backlog and refinement.
• To recognize and adopt best practices in development, testing and documentation to improve the current processes.
• Root Cause Analysis and Retrospectives among the teams to improve the productivity and aid the team to eliminate future impediments.
• Ensure team's growth & learning index is managed and career expectations are met, and guidance is provided.
• To help new team members get up to speed and be an active part of team decision.
• To work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area and help the teams adapt to ad hoc business requirements with no schedule slippage help.

Systems Engineer

Confidential - Frisco, TX

Responsibilities:

• Customer Business data processing, computer programming, management information systems, and problems involved in business information processing systems
• Worked on Big data Hadoop projects with technologies like MapReduce, SPARK for parallel processing data in HDFS. Worked on Hive, Impala, H-base data using HSQL and Impala SQL
• Solving business problems using the scripting language (Python, Java). Implementing solutions using object- oriented programming concepts, file handling, database access, and graphical user interfaces
• Computer networks and data communications including principles of communication and networking protocols, hardware and software, architectures, and management issues
• Comprehensive study of database technology and applications. Data models, query processing (SQL), relational database design, and implementation. Including hierarchical, network, relational, and object-oriented models, data dictionaries, distributed databases, evaluation, and selection of database management systems (DBMS), and data administration.
• Methods of information systems analysis and design, system development life cycle (SDLC) and methodologies associated with the SDLC. Also, feasibility analysis, requirements definition, systems design, data design, coding design, programming, and implementation
• Data Mining for business analytics and Predictive Modeling using various techniques used in data science, including preprocessing of data, classification and regression, and text mining
• Concepts, tools, and technologies associated with the design and implementation of data warehousing (DW) SAP and business intelligence (BI) applications
• Tools and techniques from the fields of machine learning (AI) and statistics used in practical data mining for finding, and describing, structural patterns in data. Including: Knowledge representation and different types of data; Techniques for data pre-processing, cleaning, reduction, transformation, and visualization; Methods for Classification, Clustering, and Association Rules, including Decision Trees, Rules, Naive Bayes, k Nearest Neighbor, Neural Networks, Support Vector Machines (SVM), One R, Regression, A-Priori, K-means, and hierarchical and density-based clustering; Performance evaluation of data mining algorithms using metrics like precision, recall, f-measure, and ROC curves

Data Analyst

Confidential - Frisco, TX

Responsibilities:

• End to end Production Operation and Service Delivery, Escalation Management
• Handling outage calls or service impact issue and monitoring & reviewing all sorts of communication that goes out to senior management
• Interacting with the designers, developers & technical architects for different purposes like to find out any strategic solution for operational issues
• Interacted with clients for maintenance purposes like any issue which may require bug fixes etc.
• To recognize and adopt best practices in development, testing and documentation to improve the current processes.
• Root Cause Analysis and Retrospectives among the teams to improve the productivity and aid the team to eliminate future impediments
• Ensure team's growth & learning index is managed and career expectations are met, and guidance is provided
• Monitor & Troubleshoot any issue during 24*7 batch run or address any concerns raised by the customers
• To help the teams adapt to ad hoc business requirements with no schedule slippage

Project Manager

Confidential

Responsibilities:

• 6 Yrs. of experience in data network terminology and project management. Have vast hands on experience in routing, switching, firewalls, VOIP (configuring cisco VOIP phones), UCM Cisco Video Conferencing tools (creating, monitoring and tweaking video conferences over the cisco tools), CA Tools (Spectrum, e-health, Service Desk), ICRM / ECRM Oracle base customer relationship management application, M6 Metasolv.
• I added new model for customer relationship experience and network testing. We introduced new model of meetings with customer alongside solution, network architect and sales team to give an extended experience to our enterprise customers.

Project Manager Service Delivery

Confidential

Responsibilities:

• Project Initiation, Planning, Execution, Monitoring / Controlling and Closing.
• Customer kick off meets with solution, design & sales team for initiation & planning of a project.
• Sharing minutes of meeting with complete synopsis & planning details with customer. Sharing important milestones, dates, schedules, requirement (scope), status dates along with expected phase wise closure timeline.
• Maintaining program records for pendency and archived data. Reviews with cross country teams. Delegation of executables to subordinates and teams across nation. Daily/weekly updates to inside/outside customer.
• Updates to be fed to internal online system/tools for project management (software) and process governance by organization PMO. Close/tight monitoring of flow and data for scheduled closures for all projects.
• Project Co-ordination with several teams across nation for provisioning, implementation, installation on regular basis, which is part of our project execution.
• Testing, troubleshooting, and delivering MPLS VPN, ISP, VSAT, local loop, and International local loops lease line circuits on Radio/Copper/Fiber media. Also, solutions on 3G like Trace mate/Access Mate for catering tailor made customer requirements.
• IP / Bandwidth provisioning for MPLS/ISP circuits.
• End to End delivery and testing before handover. IP provisioning, bandwidth E1 provisioning, modem, router, hardware installation from POP to customer end via fiber, wire & wireless media (Mux, Copper, Microwave)
• Router configuration / installation with end to end routing for VPN and Internet circuits.
• Bandwidth provisioning done on MUX over VLAN L2/ L1 layer concept for virtual and physical connectivity.
• Customer WAN testing on firewalls and internal LAN (Routing and sharing).
• Troubleshooting/Routing for end to end delivery to customer multiple remote locations.
• New fiber site creation augmentation for VPN MPLS / ISP connectivity.
• Customer sites data connectivity done over fiber (Mux), copper (Modem serial Ethernet G.703/V.35 Ethernet drop) or radio (P2P/P2MP high end radio equipment of Motorola RADMIN up to 100 Mbps throughput). Connectivity's done for MPLS, Internet, Local Loops, Audio / Video conferencing solutions, International connectivity, point to point or multipoint connectivity over fiber (Sea, Trans-Atlantic, City to City), wire (Copper, Twisted Pair) and wireless (Microwave, Mobile 2G, 3G and 4G)

Project Manager Service Delivery

Confidential

Responsibilities:

• Design, install & configure LAN/WAN as per organizational requirement, governed by communication protocols.
• Configuring routers, switches, firewalls, and other networking devices like UCM, voice gateways and Servers etc.
• Worked on Cisco Voice and Video tools for establishing Voice/Video conferences over MPLS and internet
• Worked on NMS (Network Management System) software and products by CA i.e. E-health, Spectrum, Service Desk to manage reports, discovering new network elements and much more.
• Troubleshoot all networking problems to ensure minimum downtime and maximum availability of network.
• Liaison with BSNL for data connectivity as is the major third-party service provider for connectivity of our remote pop's, sly with Reliance and Bharti for our redundant links.
• Getting audited for Network and NMS tools used for monitoring.

Graduate Engineer Trainee

Confidential

Responsibilities:

• Process Automation for ABB, Honeywell, Rockwell and Yokogawa PLC/DCS production plants and platforms.
• Worked in Confidential LTD as a Graduate Engineer Trainee in operation and maintenance department for paper production plant.
• Managed two plants which were automated with DCS technology (Supported by Yokogawa / Siemens) and PLC technology (Supported by ABB / Rockwell).